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Ofcom questionnaire (Read 9,217 times)
idb
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Ofcom questionnaire
Jul 19th, 2005 at 1:39am
 
Ofcom questionnaire sent to NTS providers, June 2005. Note format is an .xls.

http://www.ofcom.org.uk/telecoms/groups/nts_focus/nts_info_june05/annexes_nts.xl...

includes:

Question A: Select the option that best describes what this number is used for by marking:

Question B: Select the option that best describes your organisation by marking one of the boxes
in the table below:

Question C: Thinking about all the calls you have received on this number this year, roughly
what proportion do you think fall into the following categories?
Please write in the % figure – the total should add up to 100%

Question D: Tell us what this number is used for by marking the most appropriate boxes below.
Mark up to five boxes corresponding to the main uses of this number.

Question E: Does your organisation receive a share of the call charge for calls to this number? Mark one box only in the table below.

Question F: Thinking about the costs that your organisation would incur if a change in the regulations required it to move to a new number. Please estimate the costs that your organisation would incur. When answering this question, assume that you are given at least 12-18 months notice and that the new number would be available for use during this period so that stationery wastage would be minimised.

Question G: Tell us what costs you have included in your estimate above.
Mark all that apply.

Additional Questionnaire

Questionnaire about what your organisation might do if the NTS rules changed

Introduction

As explained in the Notice, a key element of the current regulatory arrangements for NTS calls is that they permit the organisation or individual receiving NTS calls to receive a share of the call charge.

Some of the options for change that Ofcom is considering would mean that it would no longer be possible for your organisation to receive a share of the call charge on your current number.

If your organisation receives a share of the call charge, Ofcom would be interested in your views about what you would do in this event and would be grateful if you could answer the questions below. If your organisation does not receive a share of the call charge, please do not answer the questions below.

Question H: If your organisation receives a share of the call charge, how important is it to you?

Question I: If your organisation was no longer able to receive a share of the call charge on your existing number which of the following alternatives would you be most likely to choose? Mark one only:

Question J: If your organisation was no longer able to receive a share of the call charge on your existing number but had the option of continuing to receive a share of the call charge on other number ranges, which of the following options would your organisation consider? Mark all that apply:

Question K: If you have any additional comments about the information requested or about Number Translations Service in general, Ofcom would be interested in your opinion. Please include your comments in the box below or in a separate document if you need more space.




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« Last Edit: Jul 19th, 2005 at 1:51am by idb »  

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Graham
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Re: Ofcom questionnaire
Reply #1 - Jul 19th, 2005 at 9:35am
 
Do you think they are sending that questionnaire to all the major NTS users (there must be thousands of them) or just a small number of them they know about or who ask what might be happening ?

I wonder if a FOI request could get copies of the questionnaire responses submitted by government departments.
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Dave
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Re: Ofcom questionnaire
Reply #2 - Jul 19th, 2005 at 2:19pm
 
Quote:
Question J: If your organisation was no longer able to receive a share of the call charge on your existing number but had the option of continuing to receive a share of the call charge on other number ranges, which of the following options would your organisation consider? Mark all that apply:

90 We would continue to use the current number even though we could no longer obtain a share of the call charge

91 Our organisation would move to another number in the 08 range that allowed us to receive a share of the call charge

92 Our organisation would move to a 09 (Premium Rate) number if this was the only number range that allowed us to receive a share of the call charge.

93 Don't know

Answer 91 suggests that Ofcom's solution would be to allow some 'revenue sharing' to continue on some 08 numbers. So most SPs move over, how does this sort the current mess? Roll Eyes
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omy
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Re: Ofcom questionnaire
Reply #3 - Jul 19th, 2005 at 2:44pm
 
It doesn't, really - but the only possible 'help' would be that if the change was to something completely different, 0892 for example, then the original 'link' in the public mind with '0870 is just a National Call', would be broken and a new description of the 'new' code would be needed.
This could prove advantageous to illustrate to more people that the number they were calling was something else - NOT "just a national rate" call.

Don't see why FOI request for how Gov Agencies fill the questionaire in could be refused - they are 'Public' bodies acting on our behalf, and hardly come under 'Official Secrets'??
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« Last Edit: Jul 19th, 2005 at 2:48pm by omy »  
 
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bbb_uk
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Re: Ofcom questionnaire
Reply #4 - Jul 19th, 2005 at 4:21pm
 
I may be thinking negatively here but I don't think OfCOM are going to do much as they would be hitting the government where it hurts - their pocket.

I think OfCOM by doing this questionnaire are hoping to be seen as "looking" into it even though they are highly unlikely to do anything especially remove the revenue sharing.

I believe its next month when they finally annouce (its only been well over a year) that calls to 084x/087x can no longer be described as local or national.  I think this will be the extent of what they plan on doing but if questioned later about what they did concerning the whole NGN issue, they'll say the sent a questionnaire around, etc and really looked into it (yea - right) but it was decided it is still in the public's interest (don't know how they can even say that) to continue with it the way it is.
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idb
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Re: Ofcom questionnaire
Reply #5 - Jul 19th, 2005 at 4:40pm
 
Ofcom has a big problem with the NTS review, and that problem is of its own making. It has been dithering with this for months. The overwhelming response from the public to its NTS review/options for the future indicated that 0870 and the like should be abolished (I vaguely recall one lone public response that supported 0870 numbers). Ofcom's own consumer panel was critical. BT's response also called for significant changes to 0870 and 0845. The problem for Ofcom is that the scamming companies who are so reliant on revenue share could be hit very hard if 0870 and 0845 revenue share is scrapped. These scammers could argue that Ofcom introduced the regime and all they were doing is taking advantage of something perfectly lawful. Ofcom also has to take into account COI guidance for determining what changes need to be made wrt government. So, Ofcom has to try to accommodate all these positions which it clearly will not be able to. It has little 'teeth' and if it does scrap revenue share on 0870, I suspect it will face legal challenges. Don't feel sorry for these people though - Ofcom created this mess, and it will have to sort it out.
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dorf
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Re: Ofcom questionnaire
Reply #6 - Jul 19th, 2005 at 10:00pm
 
idb,  I don't think that "Ofcom introduced the regime" of 0870 etc. as you claim; I think you will find that it was BT that commenced the abuse of other NGNs with revenue sharing, mainly because they realised that these offered such potential for big money being generated with call queuing and internet use, since revenue sharing was never intended with any NGNs except 09 in the new National Numbering Plan; but it was in fact Oftel that stood by and did nothing to prohibit this abuse, allowing BT to get away with it. From there it has just obviously escalated as more and more scammers have realised the easy money to be made for nothing.
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Ofcom are completely ineffectual
 
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NonGeographicalMan
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Re: Ofcom questionnaire
Reply #7 - Jul 25th, 2005 at 6:08pm
 
Quote:
idb,  I don't think that "Ofcom introduced the regime" of 0870 etc. as you claim; I think you will find that it was BT that commenced the abuse of other NGNs with revenue sharing, mainly because they realised that these offered such potential for big money being generated with call queuing and internet use, since revenue sharing was never intended with any NGNs except 09 in the new National Numbering Plan; but it was in fact Oftel that stood by and did nothing to prohibit this abuse, allowing BT to get away with it. From there it has just obviously escalated as more and more scammers have realised the easy money to be made for nothing.


Dorf,

I hate to be seen to correct you but it was actually Ofcom's direct predecessor OFTEL who agreed to BT's request that an NTS charging regime be set up.  Without OFTEL regulatory approval the whole NTS system, including 0800, could never have been set up.  It was a very major change to the way in which telephone calls were charged for.

Of course BT might have proposed the whole idea but they are a commercial animal so it is their job to try it on for such a scam. But it was OFTEL's job to spot the clear anti competitive danger involved here and to put all revenue share numbers together on 09 where they belong.

Instead of this the useless cretins at OFTEL actually allowed 0990 number to migrate away from the 09 range and to become 0870 alongside freephone numbers!!!  Then when I and other consumers complained about this OFTEL maintained that we had a choice because we didn't have to call these NTS numbers.  Try telling this to customers of Patientline and relatives of victims of the London bombing.

So no the current situation is not BT's fault in the main.  The BT salesmen only did what double glazing style salesmen will always do if not constrained from selling their own grandmothers by legislation.  It is the regulator though that turned from gamekeeper to poacher here, mainly because so many of the poachers had at that stage recently become OFTEL employees.
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« Last Edit: Jul 25th, 2005 at 10:32pm by N/A »  
 
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NonGeographicalMan
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Re: Ofcom questionnaire
Reply #8 - Jul 25th, 2005 at 6:16pm
 
Quote:
Ofcom questionnaire sent to NTS providers, June 2005. Note format is an .xls.

http://www.ofcom.org.uk/telecoms/groups/nts_focus/nts_info_june05/annexes_nts.xl...

includes:

Question F: Thinking about the costs that your organisation would incur if a change in the regulations required it to move to a new number. Please estimate the costs that your organisation would incur. When answering this question, assume that you are given at least 12-18 months notice and that the new number would be available for use during this period so that stationery wastage would be minimised.
If your organisation receives a share of the call charge, Ofcom would be interested in your views about what you would do in this event and would be grateful if you could answer the questions below. If your organisation does not receive a share of the call charge, please do not answer the questions below.

Question H: If your organisation receives a share of the call charge, how important is it to you?
Question J: If your organisation was no longer able to receive a share of the call charge on your existing number but had the option of continuing to receive a share of the call charge on other number ranges, which of the following options would your organisation consider? Mark all that apply:

Question K: If you have any additional comments about the information requested or about Number Translations Service in general, Ofcom would be interested in your opinion. Please include your comments in the box below or in a separate document if you need more space.


And Ofcom actually genuinely think that these people will answer the questions honestly rather than simply giving those answers most likely to maintain the status quo? Roll Eyes  Ofcom really does seem to believe that Turkeys are likely to vote for an early xmas then. Wink Roll Eyes

What I want to know is where is the questionnaire sent out to 20,000 members of the general public asking for their opinions?

And why do Ofcoms' NTS Focus Groups continue only to ask the telcos if they are happy with the current situation and not ask the opinions of consumers, call centre operators or trading standards organisations? Angry
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dorf
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Re: Ofcom questionnaire
Reply #9 - Jul 25th, 2005 at 10:19pm
 
Hi NGM,

I don't think what you claim is quite correct, although in essence it may seem to be. Although Oftel effectively agreed to the NTS principals I think the truth is that Oftel were so inept (or corrupt) that they just stood by when BT first started (illegally) abusing NTS and the New National Numbering Plan, which quite clearly had relegated all revenue sharing to 09 only where all call queuing was prohibited, and Oftel did nothing as the regulators to prevent it. I do not believe it is true to claim that they "agreed to" the abuses of NTS, in an affirmative way. I think you will find that it was that they just did nothing, whereas as the regulators they should have enforced the New National Numbering Plan, since they well knew in fact that BT's abuses were a deliberate and calculated contravention of this.

Now you could well ask the question, if they were the regulators who had drawn up the New National Numbering Plan how was it that they did not take any action against BT? That would be a very good question, which certainly needs to be asked. However as far as I am aware at no time did BT submit a formal request to Oftel to be allowed to contravene the New National Numbering Plan (NNNP) in this way. In fact it would have been too embassing even for Oftel to have formally agreed to such a blatant and deliberate contravention of the NNNP. It was a strictly "I see no ships" type of "approval", which was in other words turning a blind eye to what BT did.
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« Last Edit: Jul 25th, 2005 at 10:23pm by dorf »  

Ofcom are completely ineffectual
 
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NonGeographicalMan
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Re: Ofcom questionnaire
Reply #10 - Jul 25th, 2005 at 10:37pm
 
Quote:
It was a strictly "I see no ships" type of "approval", which was in other words turning a blind eye to what BT did.


I wonder if we should start calling Ofcom Nelson then? Roll Eyes Grin

Of course they already have an even better name for one of their own employees. Wink
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dorf
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Re: Ofcom questionnaire
Reply #11 - Jul 28th, 2005 at 1:43am
 
Yep NGM

I think that's it.
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Ofcom are completely ineffectual
 
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