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NHS Patientline 49p per minute Ofcom Investigation (Read 541,691 times)
Shiggaddi
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #15 - Jul 25th, 2005 at 4:29pm
 
Of course presumably with the growth of cheaper and cheaper mobile packages, with lots of cross network minutes, from people like Three the ultimate demise of Patientline is more or less guaranteed, especially at these kind of fixed line calling prices.


Under normal circumstances yes.  Their rates are very uncompetitive.  It's worse than the 0870 rates for calling student halls.

However, you can call someone living in student halls, on their mobile, of course from a mobile with inclusive minutes to make it far cheaper than 0870.

However, when you're in hospital, you don't have the luxury of a mobile phone.  They're banned!!

If you're a member of staff, then you can go outside on your break, and use your own mobile, but a patient doesn't have the luxury of being able to do that.

This is exactly why companies like patientline can make so much out of it.  You can't have a mobile on in hospitals, and if you were fit enough to be able to go outside to make a call, then you wouldn't be in hospital in the first place.
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NonGeographicalMan
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #16 - Jul 25th, 2005 at 4:52pm
 
Quote:
Under normal circumstances yes.  However, when you're in hospital, you don't have the luxury of a mobile phone.  They're banned


This makes the whole scam far, far, far worse than I initially appreciated.  On exactly what basis are mobiles banned in hospitals? Shocked Presumably this is done deliberately so as to allow Patientline and their scheming business partners at the NHS to make a fortune out of their patients' phone calls?

No wonder even sleepy Ofcom has been forced into acting on its own rarely used initiative over this one.

Surely there could be an organised mass flouting of the rules by patients at a major hospital at a set time of day with national newspaper journalists invited.  Exactly what could the NHS do about that?  I don't think either taking their patients to court or kicking them out on the street would really go down too well in the national newspapers.

This is one that needs a writeup from the Daily Mirror.  Does anyone have the journalist's name there?  I never got the paper with the article in it and no one ever seems to have put together a press archive of the London bombings 0870 press coverage.
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« Last Edit: Jul 25th, 2005 at 4:55pm by N/A »  
 
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bbb_uk
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #17 - Jul 25th, 2005 at 5:18pm
 
Quote:
...On exactly what basis are mobiles banned in hospitals?...
Due to EMI (ElectroMagnetic Intereference).

When you use a mobile near a radio you can most of the time hear this intereference.  It is this intereference they said can effect certain specialist equipment within the hospital and also the reason why mobiles were banned from use when in an airplane and probably certain other areas as well.

As there is no smoking inside any hospitals then you'll be surprised at how many patients actually come out (some even dragging along their IV drip they are on) just to have a quick smoke.  It is at this time, that people also use their mobile as well.
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« Last Edit: Jul 25th, 2005 at 5:19pm by bbb_uk »  
 
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NonGeographicalMan
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #18 - Jul 25th, 2005 at 5:57pm
 
Quote:
Due to EMI (ElectroMagnetic Intereference).

When you use a mobile near a radio you can most of the time hear this intereference.  It is this intereference they said can effect certain specialist equipment within the hospital and also the reason why mobiles were banned from use when in an airplane and probably certain other areas as well.


What a lot of utter old tosh.  The ban on mobile use in aeroplanes is mainly in reality due to fears of terrorist use from what I can gather.  People break the rule on using mobiles on planes on almost every flight on every day of the week (especially by accidentally leaving them switched on in standby in coat pockets) and not one plane seems to have blown up or crashed yet as a result.  If the risk was as bad as claimed the airlines would take the mobiles off customers for the duration of the flight and detach the batteries.

It might well be reasonable to ban mobiles in operating theatres or near an electro magnetic scanners in hospitals but not anywhere else.  It would appear this ban is actually due to scamming advice given by Patientline to make sure they earned their 39p or 49p a minute.  I imagine their bloated chief executive living in his £5 million pound mansion and having lavish private medical insurance as I write.

The sort of thing that I hate about the NHS is that aside from already being ill enough to be in hospital they then try to dehumanise you even further by removing your normal means of contacting the outside world and by treating you like baggage that they can herd around.
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bbb_uk
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #19 - Jul 25th, 2005 at 6:08pm
 
Quote:
It would appear this ban is actually due to scamming advice given by Patientline to make sure they earned their 39p or 49p a minute
The ban on use of mobiles in hospitals was in place well before Patientline came into existance.

I agree that the ban doesn't need to be in all areas but I suspect if they only operated the mobile ban in certain areas people outside these areas walking around the hospital could easily walk into one of these restricted areas (Coronary Care Unit, A&E and near any operation theatres) with their mobile on without thinking whereas banning the use anywhere in the hospital means more people are likely to turn off their phone and leave it off until leaving.
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NonGeographicalMan
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #20 - Jul 25th, 2005 at 6:20pm
 
Quote:
I agree that the ban doesn't need to be in all areas but I suspect if they only operated the mobile ban in certain areas people outside these areas walking around the hospital could easily walk into one of these restricted areas.


I very much doubt that mobiles are a danger to health in any of these areas.  It is outdated thinking that needs to be addressed at the same time as the Patientline issue.

The two things are directly related as if mobiles are allowed then the Patientline problem becomes a lot less of a major issue.
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bbb_uk
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #21 - Jul 25th, 2005 at 6:32pm
 
The problem of interference does exist hence the reason why you can hear the intereference from a lot of radios.  I can hear it on my car radio which I find cool because I know when I'm about to get a call or text before it starts ringing.

I do believe that some but not all equipment is probably susceptable to intereference from mobiles and as the ban was in place way before Patientline even existed then I doubt it is done on purpose to make people use patientline.

According to PatientLines website, all their equipment was installed with no cost to the hospital at all and they (patientline) were told by the hospital that they would have to get the cost of these back from the patients/visitors.

Most modern equipment these days are shielded against eletromagnetic intereference that is why with modern radios you can't hear the intereference.

The problem is some of the equipment in hospitals is really old and should be replaced with modern upto date equipment but obviously this costs a fortune so unless they really need to then they don't.
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« Last Edit: Jul 25th, 2005 at 6:36pm by bbb_uk »  
 
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bill
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #22 - Jul 25th, 2005 at 6:44pm
 
Quote:
The ban on use of mobiles in hospitals was in place well before Patientline came into existance.

I agree that the ban doesn't need to be in all areas but I suspect if they only operated the mobile ban in certain areas people outside these areas walking around the hospital could easily walk into one of these restricted areas (Coronary Care Unit, A&E and near any operation theatres) with their mobile on without thinking whereas banning the use anywhere in the hospital means more people are likely to turn off their phone and leave it off until leaving.

It's an outdated ban anyway.  I was in ICU last year (having had a heart operation) and, when my wife phoned to speak to me 7 hours after the operation and 4 hours after I'd been taken off life support, the staff nurse brought me a DECT phone to speak to her!

I had tubes, drips. drains and all sorts entering/sticking out of various parts of my body at the time.

Later that day, I saw my surgeon talking on his cellphone on the other side of ICU - 5 yards from my bed!
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« Last Edit: Jul 25th, 2005 at 7:06pm by bill »  
 
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NonGeographicalMan
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #23 - Jul 25th, 2005 at 6:55pm
 
I bet there is a cynical NHS manager who signed the contract with Patientline who is pushing the idead that mobiles are a health danger as hard as he can.

This is a classic case of further New Labour Stealth Tax.

The fact is that basic passenger expectations of hospital facilities have risen (as with the decent homes standards now being targeted for council housing) so the provision of fixed line phones should have been paid for out of the normal NHS capital investment program.

Instead of which they try to transfer the costs on to the patients and the result is that the patients get ripped off with outrageous anticompetitive phone call prices.

If the useless you know whos at Ofcom hadn't allowed this ripoff and if cynical profit grabbers like Patientline didn't exploit it then it simply wouldn't happen.

I look forward with imminent pleasure to the prospect of the CEO of Patientline taking to the streets with his begging bowl.   With a bit of luck he might even fall ill and end up in an NHS hospital. Wink Grin
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bbb_uk
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #24 - Jul 25th, 2005 at 7:01pm
 
It maybe an outdated ban but it wasn't in place for patientline to benefit from it.

I do believe very few (if any) hospital equipment could be suspectable to intereference now but I don't think anyone has said beyond a doubt that it wont cause any intereference with some hospital equipment.  This is probably why they still operate a ban.

Also, DECT phones operate on a lower power consumation and therefore cause hardly any intereference especially on the frequencies they generally operate on.

Mobiles use a lot more more power and it is more possible for these to cause intereference.

My DECT phone doesn't interefere my car stereo (or home HiFi) but all my mobiles I've owned do though.
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NonGeographicalMan
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #25 - Jul 25th, 2005 at 7:11pm
 
Quote:
It maybe an outdated ban but it wasn't in place for patientline to benefit from it.
.

But now Patientline do nonetheless benefit extensively from this ban!  Shocked Roll Eyes
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bbb_uk
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #26 - Jul 25th, 2005 at 7:19pm
 
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But now Patientline do nonetheless benefit extensively from this ban!  Shocked Roll Eyes
I agree they do.

Personally though, I can't see OfCOM doing much except maybe something about having to wait until the end of the recorded message before you can enter the patient line number of whomever you are trying to call.

I have emailed the person who is looking into this from OfCOM about this and the call charges but more importingly they use a personal number but surely that is against regulations as you don't actually speak to the person you are after until the end of recorded speech and that is of course assuming you know their patientline number otherwise you have to wait in a queue (if they are busy) and speak to an operator.
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bill
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #27 - Jul 25th, 2005 at 7:19pm
 
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Also, DECT phones operate on a lower power consumation and therefore cause hardly any intereference especially on the frequencies they generally operate on.
Which, at 1880- 1900MHz is almost the same as the high band UK cellular networks like T-Mobile.
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« Last Edit: Jul 25th, 2005 at 7:20pm by bill »  
 
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #28 - Jul 25th, 2005 at 7:30pm
 
Quote:
Which, at 1880- 1900MHz is almost the same as the high band UK cellular networks like T-Mobile.
That's the frequency they can operate at (some also use the 900mhz frequency range that is similar to that of o2 and Voda.

The power consumation is the amount of power needed to communicate with its base station/cell site.

That is why mobiles have an SAR rating but bluetooth and DECT phones dont because they operate on significantly lower power than mobiles and are below the legal requirements that specify you have to publish the SAR rate.

For example, the SAR of a bluetooth device is only around 0.001 watts per kilogram compared to mobiles that have an SAR around 0.83 watts per kilogram.  I'm not sure of the SAR measurement (if one has even been done) on DECT phones.
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NonGeographicalMan
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #29 - Jul 25th, 2005 at 7:34pm
 
Quote:
For example, the SAR of a bluetooth device is only around 0.001 watts per kilogram compared to mobiles that have an SAR around 0.83 watts per kilogram.  I'm not sure of the SAR measurement (if one has even been done) on DECT phones.

Interesting information bbb.  It makes me begin to wonder what your day job is?

May be some kind of telecoms engineer?
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