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NHS Patientline 49p per minute Ofcom Investigation (Read 542,818 times)
NGMsGhost
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #405 - Feb 13th, 2007 at 1:48pm
 
pw4 wrote on Feb 13th, 2007 at 1:35pm:
NGMsGhost wrote on Feb 11th, 2007 at 3:30pm:
Surely the government could provide some funding to cut the cost of the incoming calls to a lower level while not underwriting the finances of the entire Patientline operation?

(I forgot to add) this is of course the gist of Andrew George's EDM.


But the costs might be bigger than we perhaps think because the vast bulk of Patientline's income may be derived from the 49p per minute for incoming calls?

Clearly the DH would only be prepared to pay a a set sum per annum for lowering the call rate and would not want to be liable for x pence per minute as if the call rate was substantially reduced the number of minutes would be be bound to very substantially increase....
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idb
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #406 - Feb 13th, 2007 at 10:37pm
 
pw4 wrote on Feb 12th, 2007 at 2:36pm:
Quote:
Also don't hospitals in most other western European countries and Canada and Australia and NZ also have these facilities now and if so how do they finance them and do any have an equivalent to the ripoff incoming Patientline call charge.

I regret I have no knowledge of facilities in other countries.
The following anecdote may well not be representative of how things are done on this side of the Atlantic, but I suspect that it's not far off.

Recently I had my first experience of ER (A&E) in the United States. Healthcare over here is far from perfect, even though the standard of care can be excellent. Even with health insurance, a patient can be left with significant 'out-of-pocket' expense through deductibles (excesses) and, to a lesser extent, through co-pays.

Last month, my wife was taken to a local ER and was admitted overnight for various tests - fortunately everything checked out OK. When I arrived at the ER, I needed to make a few calls. I asked the medical staff if there was somewhere that I could use my cellphone (mobile), expecting to be directed outside. I received a somewhat surprised look and was duly informed that I could use my cellphone anywhere. I asked whether this extended to my wife's useage of a cellular phone at her bedside, nothwithstanding the fact that she was 'connected' to various monitoring devices and a few tubes, and once again, I was told that there was no restriction on the use of mobile telephones. Her primary care physician called the hospital and was put through to her bedside through a normal telephone handset next to the bed.

On admission to the hospital 'ward' (if that's the right term), the room contained two patients. Each patient had a bedside television and telephone handset, and as far as I could tell, there were no restrictions on outgoing calls - LD and local were both allowed. I did not try calling overseas. The television had basic cable with around fifty channels of choice. Ahain, there was absolutely no restriction on the use of cellular phones within the room, and many of the attending staff were using them, mainly to contact patient relatives, insurance companies and the like.

The down side is that a one night stay and ER admission was billed to the insurance company for around $6000, and given that I have stayed in worse hotels than this hospital, one can see why!

Patientline is a 100% scam, and only exists due to the ineffectiveness of the body that is supposed to REGULATE and not absolve itself from any responsibility by shunting the problem to some ofther misfit organization. Essentially, this is the way that Ofcom works; it will neither take ownership nor accept responsibility for the multitude of telephone-related scams that exist in the United Kingdom. The UK is by far the number one choice for telephone scammers simply because the two regulatory bodies are so utterly incompetent. One can draw one's own conclusions why these two boidies allow the continuance of such scams.
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NGMsGhost
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #407 - Feb 13th, 2007 at 11:20pm
 
idb wrote on Feb 13th, 2007 at 10:37pm:
One can draw one's own conclusions why these two boidies allow the continuance of such scams.


Possibility A

(a) They expect to get a prime job opportunity with a scammer on a £500k per annum consultancy in 3 months time to explain to them precisely how to carry on regardless ignoring all Ofcom regulations.  Thus they do not want to kill the goose that lays their next golden egg.

or Possibility B

(b) They were only religiously following orders from the Sec of State for Culture, Media and Sport in the hope of soon receiving a peerage or knighthood? Wink
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idb
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #408 - Feb 13th, 2007 at 11:27pm
 
NGMsGhost wrote on Feb 13th, 2007 at 11:20pm:
Possibility A

(a) They expect to get a prime job opportunity with a scammer on a £500k per annum consultancy in 3 months time to explain to them precisely how to carry on regardless ignoring all Ofcom regulations.  Thus they do not want to kill the goose that lays their next golden egg.

or Possibility B

(b) They were only religiously following orders from the Sec of State for Culture, Media and Sport in the hope of soon receiving a peerage or knighthood? Wink


Possibility C

Someone, somewhere, somehow, is 'on the take'. I can't see this though - the high moral and ethical behavior seems to preclude this remote possibility, particularly with the considerable 'checks and balances' that no doubt are in effect.
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« Last Edit: Feb 13th, 2007 at 11:29pm by idb »  

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NGMsGhost
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #409 - Feb 14th, 2007 at 12:00am
 
idb wrote on Feb 13th, 2007 at 11:27pm:
Possibility C

Someone, somewhere, somehow, is 'on the take'. I can't see this though - the high moral and ethical behavior seems to preclude this remote possibility, particularly with the considerable 'checks and balances' that no doubt are in effect.


Don't Possibilities A and B amount to being legally on the take though. Roll Eyes
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pw4
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #410 - Feb 16th, 2007 at 1:55pm
 
NGMsGhost wrote on Feb 13th, 2007 at 1:48pm:
Clearly the DH would only be prepared to pay a a set sum per annum for lowering the call rate and would not want to be liable for x pence per minute as if the call rate was substantially reduced the number of minutes would be be bound to very substantially increase....

Well spotted.
An aspect which apparently eluded the Health Select Committee when it recommended
Quote:
If the NHS cannot make use of the additional services in the near future, the Department should pay the difference in cost between the standard rate and the amount charged by the companies.

and it is to that the government responded with
Quote:
In the event that the take-up [of the additional services] is not sufficient, the Department of Health is not in a position to pay the difference between the standard rate and the amount charged by the private providers.

but to me the subsequent sentence
Quote:
The Department of Health cannot distort competition by favouring certain undertakings or the production of certain goods by using State resources.

infers an unwillingness to allow the DH subsidse the service in any form. And such a subsidy would not address the problem in the rest of the UK.
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NGMsGhost
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #411 - Feb 16th, 2007 at 2:13pm
 
pw4 I do wish we knew who you really were so we could understand your apparently obsessive interest in this topic  in this forum, to the total exclusion of all other topics.
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #412 - Feb 20th, 2007 at 5:43pm
 
Just thought I would mention that Patientline were in the local free paper last week(Dumfries Courier) mentioning how bosses are hinting if prices go down they are going to lay off most staff to make the costs up!

Greedy so and sos!

Try and do a google search on the article, if no luck I will scan it.
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #413 - Feb 21st, 2007 at 6:50am
 
Looked for the article, but no luck.
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« Last Edit: Feb 21st, 2007 at 6:52am by firestop »  
 
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #414 - Feb 23rd, 2007 at 2:32pm
 
http://www.hemscott.com/news/latest-news/item.do?newsId=39515847014039

Patientline says agrees with PPRG report on slashing incoming call charges

<<
LONDON (AFX) - Patientline PLC said it agrees with the Patient Power Review Group (PPRG) report's recommendation that the Department of Health should work directly with service providers to slash incoming call charges for hospital patients. [...]

'We are willing and able to reach an agreement with the Department of Health at the earliest opportunity. This would enable an immediate reduction in incoming call charges and we ask the Department to act as a matter of urgency,' chairman Geoff White said.
>>
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #415 - Feb 24th, 2007 at 5:28am
 
idb wrote on Feb 23rd, 2007 at 2:32pm:
'We are willing and able to reach an agreement with the Department of Health at the earliest opportunity. This would enable an immediate reduction in incoming call charges and we ask the Department to act as a matter of urgency,' chairman Geoff White said. >>


Is Patientline going to write to every MP and to every Hospital director in the country to try and get this message across effectively then?

Meanwhile the clueless senior management at Ofcom keep their greedy salary and pension swilling snouts firmly in the trough, without a care in the world for the impoverished relatives of sick and elderly people in hospital having to pay £29.40 per hour to call them.
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« Last Edit: Feb 24th, 2007 at 5:30am by NGMsGhost »  

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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #416 - Mar 27th, 2007 at 12:25am
 
http://www.telegraph.co.uk/money/main.jhtml?xml=/money/2007/03/26/cnpatient26.xm...

<<
Patientline is hoping to conclude crunch talks with the Department of Health within two months over the price it charges for calls to its hospital bedside phones.

The troubled company, which has been ordered to slash the 49p peak price of calling a patient, is expected to enter a fresh round of talks this week aimed at securing its future.

The talks follow confirmation earlier this month that patients will soon be able to use mobiles in communal areas of hospitals after ministers admitted they can be used safely.

Geoff White, who has been chairman of Patientline since last April, insisted Patientline still has a future under the new rules because it also operates web and entertainment systems, and because mobiles may remain banned in non-communal areas of hospitals for privacy reasons.

Patientline has hired Close Brothers to advise on strategic options, including a debt-for-equity swap, a rights issue, or a sale, but analysts believe it wants the Government to pay around £50m for its equipment first.

Mr White refused to be drawn on any figure but said the company was "making every effort" to cut incoming call charges and said it the Government " has to make a contribution". [...]
>>
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #417 - Mar 27th, 2007 at 8:35am
 
idb wrote on Mar 27th, 2007 at 12:25am:
http://www.telegraph.co.uk/money/main.jhtml?xml=/money/2007/03/26/cnpatient26.xm...

Geoff White, who has been chairman of Patientline since last April, insisted Patientline still has a future under the new rules because it also operates web and entertainment systems, and because mobiles may remain banned in non-communal areas of hospitals for privacy reasons.

I may be missing the point here but I can only think that 'for privacy reasons' means the possibility that (one side of) the call might be overheard.

And the difference between the 'privacy' issue when a patient is making or receiving a call on a Patientline phone to when it's being made or received on a mobile phone is .... er .... what exactly?
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« Last Edit: Mar 27th, 2007 at 8:38am by Heinz »  

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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #418 - Mar 31st, 2007 at 6:13pm
 
Heinz wrote on Mar 27th, 2007 at 8:35am:
idb wrote on Mar 27th, 2007 at 12:25am:
http://www.telegraph.co.uk/money/main.jhtml?xml=/money/2007/03/26/cnpatient26.xm...

Geoff White, who has been chairman of Patientline since last April, insisted Patientline still has a future under the new rules because it also operates web and entertainment systems, and because mobiles may remain banned in non-communal areas of hospitals for privacy reasons.

I may be missing the point here but I can only think that 'for privacy reasons' means the possibility that (one side of) the call might be overheard.

And the difference between the 'privacy' issue when a patient is making or receiving a call on a Patientline phone to when it's being made or received on a mobile phone is .... er .... what exactly?
He means due to built-in cameras on many mobiles now. 
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Re: NHS Patientline 49p per minute Ofcom Investiga
Reply #419 - Mar 31st, 2007 at 6:22pm
 
questa wrote on Mar 31st, 2007 at 6:13pm:
He means due to built-in cameras on many mobiles now. 

Good grief.
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