I am surprised there has not been a discussion on AOL changing their freephone helpline to 0870.
I wonder if you can point me in the direction of the thread regarding this, if one.
I would like to know if there is a geographical number.

Yes just tried it and the opening voice says " Welcome to AOL, your free helpline"
0870 does not start until 01/08/2005, that might be the day to check.
Trouble is with the thread on mse being widely discussed and AOL  having been contacted re this issue, seeing the geographical number, i reckon they will block this one.

Isn't AOL the ISP which dumps all manner of garbage onto your computer when you use their setup CD?

Anyone who is with AOL can vote with their feet [without penalty] (regardless of how far through their 12 month contract they are).

I have just had the following confirmation from AOL.

"The new number represents a change to the current AOL Member Agreement, so you have the right to cancel your contract with AOL within 30 days of the email notifying you of this change."

Thanks
Daniel

Wish I was with AOL so that I could cancel!
No, on second thoughts I'm glad I never went near them, most users I know are always complaining (hence the reason for going 'premium rate' I assume - to screw more cash from it's 'customers')!

jochrisbryan wrote on Jul 26^th, 2005 at 2:55pm:


When you press that option it tells you to ring
0800 376 5432. which is the number that is supposed to cease on the1/8/05.

0117 919 1100 I would guess, being a Bristol number goes through to the old Compuserve centre at 1 redcliffe way, bristol.

Used to live in bristol back in the days of Compuserve and if I ever had a problem with them I always went and saw a person face to face! ah those were the days!

PeDaSp wrote on Aug 30^th, 2005 at 6:37pm:


PeDaSp contrary to your overly optimistic predictions on Voip you will still pay for voice calls to the abusers because there is a clear cost to them in taking voice calls that cannot be avoided.  Clearly ICSTIS will set up a replacement regime for current 09 premium numbers using Voip calling and credit card payments instead.

Easyjet successfully avoids all possible support costs on emails sent to them by forwarding them all immediately to the recycle bin.  That is why emails can be received for free.  Because there is no need for merely receiving an email to impose any additional costs on your business at all.  But taking voice calls does impose an additional cost, assuming that is that you ever let the caller escape from the electronic queue and speak to a human operator instead!

By the way as to Compuserve charging oddly well they still charge a 10USD monthly retainer fee just for still having the account and then munificently allow you to connect for 5 hours a month, so long as you pay the phone bill, and then after that charge 3USD an hour just to be connected on a phone call for which you are paying.  My mother had one of these legacy email accounts she inherited from my father.  I have recently finally weaned her away in favour of a £5 per month 0808 dial up service from www.flexi-surf.co.uk.

The whole point of being an AOL customer was that you were a dummy who needed your hand held which is why they were always the most expensive in the market place.  To not only ditch 0800 calls but to replace it with 0870 is utterly beyond belief.  The people who run these businesses are utter cynics.