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SAYNOTO0870.COM › Main Forum › Geographical Requests › Tomtom

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Tomtom (Read 17,062 times)

barney Newbie Offline Posts: 2	Tomtom Jul 28^th, 2005 at 11:39pm Hi out there I think I have checked all the lists, anyone have a real number for Tomtom Go the satnav people? Customer support is on 0845 1610009 Thanks barney [size=9][color=#ff0000]~Edited by bbb_uk: Amended title[/color][/size]
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Tomtom go Reply #1 - Jul 29^th, 2005 at 7:51pm Can you provide more information on this one? The manufacturer's website is www.tomtom.com The contact page shows that they are based in The Netherlands. Have you purchased one and do you know if they have a UK office? If they don't have a UK office, does the 0845 go through to The Netherlands?
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barney

Newbie

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Posts: 2

Re: Tomtom go
Reply #2 - Jul 30^th, 2005 at 8:14am

Hi Dave

Unfortunately, you know as much as me. I found the number on the website.

However, my observation is that the line is diverted to a european destination by the sound of the ring. (I think.)

On the two occasions I tried the number, the recorded voice advised it was TTG but they were very busy and to try again later. Today (Sat) I was told the office is closed and then given opening hours.

Perhaps these are the only answer you ever get?

Regards
Barney

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Tomtom go Reply #3 - Jul 30^th, 2005 at 8:41am Try ringing the Amsterdam number. See if they will put you through.
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Andrew POULTON Newbie Offline Posts: 6 BATH/BRISTOL Gender:	Tom Tom Reply #4 - Dec 19^th, 2006 at 12:42pm Does GEOGRAPHICAL mean World or just UK. I have searched for number for TOM TOM sat nav products . Product support but the only number on Google or this site is a Netherlands number. Q? is there a UK or Irish number. Thanks for your help Andrew. Edited: by Dave: Thread merged with existing one.
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lompos

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Posts: 791

Re: Tom Tom
Reply #5 - Dec 19^th, 2006 at 3:33pm

Tom Tom give two English language contact numbers for customer support

a UK number: 0845 161 0009
a Dutch number: +31 20 850 1004

From an Option 1 BT landline to call the UK number will cost you 4p/minute daytime. To call the Dutch number need only cost as little as ½p/minute any time. See:

http://callchecker.moneysavingexpert.com/intcallchecker/

Note that the Tom Tom customer support numbers can only be called weekdays daytime:

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gudman Junior Member Offline Posts: 89	tomtom uk Reply #6 - Sep 20^th, 2007 at 1:18pm anybody can help me to get a gn for tomtom uk cutomer care support navigation and gps. the NGN is 08706001690. any help is most appreciated. # Moved to correct forum ~ DaveM
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2old4this Newbie Offline Posts: 23 High Wycombe Gender:	Re: tomtom uk Reply #7 - Sep 20^th, 2007 at 2:12pm Try 08451610009
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bbb_uk Global Moderator Offline Posts: 2,041	Re: Tomtom Reply #8 - Sep 20^th, 2007 at 2:31pm I have merged this thread with an existing thread. There appears to be an 0845 or you can call them on their dutch number for less than a penny a minute.
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aussie_warrior Newbie Offline Posts: 3 Cambridgeshire Gender:	Geographical number for TOM TOM UK Reply #9 - Jan 21^st, 2008 at 2:09pm Has anyone found a geographical number for Tom Tom UK, the Sat Nav people. Thanks Aussie Warrior
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jamesbond Senior Member Offline Posts: 301 Suffolk Gender:	Re: Tomtom Reply #10 - Jan 21^st, 2008 at 5:38pm Hi there! I recently contacted TomTom using the Dutch number, and you are put through to the English section of TomTom. They are based in Amsterdam. I am not aware of a UK number. James Bond
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Dave

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Posts: 9,902
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Re: Tomtom
Reply #11 - Jun 26^th, 2010 at 8:30pm

The alternative for 0845 161 0009 appears to be +31 20 850 1004 as they are both answered with the same IVR (recorded menu). Whilst you can use a call provider such as 1899.com to call this number, there is a UK alternative number which is to ring the main Tomtom UK office number, 020 7387 5444, and select option 1 to be put through to the same IVR. Wink

Also, customer services in different languages:

+31 20 850 1001: Dutch (also +31 20 850 1007/13)
+31 20 850 1002: French (also +31 20 850 1006/12)
+31 20 850 1003: Spanish (also +31 20 850 1009)
+31 20 850 1004: English - as option 1 on 0207 number
+31 20 850 1005: German (also +31 20 850 1011/15)
+31 20 850 1008: Italian (also +31 20 850 1010)
+31 20 850 1014: English (this number worked on a Saturday!)*

* The 1014 number was open for Returns for Halfords only and not for the public! The lady wondered how I got through!

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