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Telegraph article - 0870 cost (Read 22,382 times)
bigjohn
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Re: Telegraph article - 0870 cost
Reply #15 - Aug 10th, 2005 at 2:02pm
 
The ASA compliance pages

see http://www.asa.org.uk/cap/compliance   indicate what they can do in non broadcast cases.?
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« Last Edit: Aug 10th, 2005 at 2:03pm by bigjohn »  

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Dave
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Re: Telegraph article - 0870 cost
Reply #16 - Aug 10th, 2005 at 2:04pm
 
Does CAP cover companies' websites and letterheads?
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NonGeographicalMan
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Re: Telegraph article - 0870 cost
Reply #17 - Aug 10th, 2005 at 2:09pm
 
Quote:
Does CAP cover companies' websites and letterheads?


Is Surrey Police's website even covered by the CAP rules?

I suspect that they are in fact instead covered by the COI guidance?
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bigjohn
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Re: Telegraph article - 0870 cost
Reply #18 - Aug 10th, 2005 at 2:26pm
 
The revised part of the COI  guidance document does say amongst other things

You should always clearly communicate the cost of a call to customers on publicity materials,and this should not use any misleading terms such as local,national rate etc.

So Surrey Police should? comply whoever of the two bodies is reponsible  for there advertising.

The ASA compliance pages indicate that websites and direct mailings are covered,in cases dealt with by them.

Also the Helplines Organisation have asked there members to comply.
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« Last Edit: Aug 10th, 2005 at 2:28pm by bigjohn »  

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NonGeographicalMan
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Re: Telegraph article - 0870 cost
Reply #19 - Aug 10th, 2005 at 3:12pm
 
Quote:
So Surrey Police should? comply whoever of the two bodies is reponsible  for there advertising.

I assume Surrey Police are a government contact centre given that their funding comes directly from the Council Tax.

The COI guidance was often mentioned in the context of the 0870 scam line for the Met Police Casualty Bureau.
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Heinz
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Re: Telegraph article - 0870 cost
Reply #20 - Aug 10th, 2005 at 4:59pm
 
But the MPS is different (it's the only force which hasn't adopted the national uniform for example).
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« Last Edit: Aug 10th, 2005 at 5:01pm by Heinz »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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mc661
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Re: Telegraph article - 0870 cost
Reply #21 - Aug 10th, 2005 at 5:02pm
 
Quote:
But the MPS are different (they're the only ones who have not adopted the national uniform for example).


Whats that? Shoot first then ask questions?
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bbb_uk
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Re: Telegraph article - 0870 cost
Reply #22 - Aug 10th, 2005 at 6:42pm
 
Quote:
Does CAP cover companies' websites and letterheads?
Not sure.  I know ASA don't cover websites and letterheads as they are not advertisments as such and therefore assume CAP also don't.  I thought CAP is used by companies to ensure they are advertising within the guidelines of the ASA advertising rules, etc but its the ASA that enforce and rule whether such companies have stuck within CAP/ASA guidelines.  Basically, CAP is used for guidance/queries/clarification of ASA rules.

I once queried with ASA whether a website comes under their remit and they answered no unless it was an advert on the web.  It was suggested to take the matter further with Trading Standards, etc.
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NonGeographicalMan
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Re: Telegraph article - 0870 cost
Reply #23 - Aug 10th, 2005 at 10:11pm
 
Quote:
I once queried with ASA whether a website comes under their remit and they answered no unless it was an advert on the web.  It was suggested to take the matter further with Trading Standards, etc.


Can we all move to Leicester then.

Although you remind me about registering a formal complaint with Surrey Trading Standards about the Surrey Police 0845 phone number.
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