Hi all,  am I missing something ?  I have just been on the VIRGIN (Mobile) site & they say that dialing their 0845 number is charged at NATIONAL Rate !
Is this right ? Are some 0845 numbers actually charged at National rate, or have they made a boo boo ? (I have found their geo number through this site - thanks).
Isn't there something in B.T's charter about 0845 only being Local rates ?
all the best
Furkin

Hold on here?

Surely there is now no such thing as a "National" or a "local" rate" - not any longer?

Just email them and tell them that the descriptions of local rate or national rate are misleading and can no longer be used and neither can they remain silent on call costs.  In other words they have to say that calls to 0845 ... cost upto 4ppm from a BT landline and more from other providers.

In the email to them quote the website addresses I've listed in

this

thread from the ASA (Advertising Standards Authority)/CAP and OfCOM websites which indicate that the descriptions of local rate and national rate are misleading and that they have to mention the actual cost of the call.

Do not mention that technically ASA/CAP guidelines on the use of such numbers doesn't cover websites unless it was an advert.  Just basically quote the three website addresses for them to clarify that in fact they can no longer use the misleading descriptions nor remain silent on the cost of the call.

Quote:
I've already spoken with the ASA over this and an actual website is not covered under their remit unless it is an advertisment.  In other words, it has to be a pop-up window or a website advert for the company concerned and on this pop-up window or website advert that it mentions calling 0845 is local/national rate, etc.

When it is just the website you are objecting to then I assume it therefore comes under trading standards to investigate.