Quote:I copied my email to the Chief Executive but received an auto responder indicating he was on leave for 2 months.
It's all right for some!
I'd just email them back and quote the 3 URL's above - all three of them basically state that local rate and national rate discriptions can no longer be used and you can no longer remain silent on the call costs either.
Don't mention that ASA/CAP guidelines don't apply though.
I believe it would be difficult for them to say 0845 is still local rate after quoting those 3 URL's unless the person is still in the dark ages and is one of these people that cannot except change.
Our main problem is that because for years 0845 and 0870 was local and national rate, it is very difficult for people to believe that this is no longer true - which to a certain degree I can accept that and without evidence to the contrary no one is simply going to take our word for it.
I have just emailed TV licensing over their use of 0870 and have quoted the three URL's I mentioned above so hopefully when they get round to looking into they will (reluctantly) agree to change their website accordingly otherwise I will take it further with their trading standards.