I e-mailed them about the problem and this is the message i got back.
Dear Sir or Madam,
Thank you for your email.
We are sorry for the inconvenience. Due to the complexity of some connections,
technical
problems may occur. This type of fault is mostly temporary, please try again
later.
We hope this has answered your question.
Should you have any further queries about 18185 please visit our list of
Frequently Asked
Questions
http://18185.co.uk/info.phpKind regards,
18185 Customer Services
http://www.18185.co.uk