Just got off the phone from TalkTalk who don't seem very fussed about me making acomplaint to OfCOM; I don't blame them - why would they? If I do make a complaint to the most ineffective regulator in existence, there won't be any action taken. The Manager at TalkTalk just didn't care when OfCOM was mentioned, whereas Onetel really pulled themselves together and referred me to the MD's Team when I mentioned it.
TalkTalk have said that a 'system error' was the reason a letter wasn't sent to say that we were being disconnected by them. Strange, that's what happened last time we left them - no letter sent, then when I spoke to the call centre, "Sorry, it must have been a computer error". Looks like a cover up to me.
"A letter should be sent to the customer by the losing company and the gaining company" - this is an OFCOM rule but I can't quote from their website as it is not responding at the moment.
If I do inform OFCOM about this open flouting of their rules, what action can be expected, if any? All that happened last time I went to the "OfCOM Contact Centre" to complain about Onetel 'slamming' my services, was that I was given a reference number and told that nothing would happen as a result of my complaint but that I should rest easy as I am helping the telecoms industry in general, and that they
may look into it if enough people complain about the same problem from the same company. I'm only interested in TalkTalk being reprimanded for openly flouting OfCOM rules, but how likely is that, realistically?
UPDATEJust received a call from a manager at TalkTalk who said the reason the disconnection letter wasn't sent out was that BT didn't notify them that we were leaving and in effect, our service was just disconnected from them without their knowledge. Not sure whether this is true, but surely they would have noticed when our service was removed from them?