I sent to HMRC in March this year for tax office numbers, after several emails and phone calls , to someone called  Bill Smith,
all resulting in long winded refusals, I asked for an internal revue before "I put the matter to the Information Commissionaire" It was only then that I got the numbers, however it did take a total of 4 months.

I don't know if anyone has pointed this out before --- but ---- on the new HM Revenue website if you ckick "Contact Us" it gives 3 options -
      Individuals & Employees
      Employers
      Businesses & Corporations
  All the "Individuals" numbers are 0845 or 0870  -- whereas ALL the "Employers" and "Businesses" numbers are normal geographic!!!!

What the hell are they doing??!!  Surely this is blatant discrimination against the individual and utter favouritism for the business community!!

What do you think and what should we do about it???

Meantime I guess we should always call as a business/employer if we can't find a geo number on this site.

loddon wrote on Mar 21^st, 2006 at 9:59pm:


Either

Make a Freedom of Information Act request to find out why the Inland Revenue are discriminating against the citizen consumers that the useless OfCoN is supposed to but never does protect to ccp.disclosure@ir.gsi.gov.uk. - see www.hmrc.gov.uk/about/foi.htm for more info.

And/Or

Make a complaint to your Regional Inland Revenue (or should that be HMRC now) Directors Office for your local area.  They are supposed to investigate all High Level Complaints against the Inland Revenue

See Page 12 of the extremely useful but well hidden leaflet on the Inland Revenue's website called Puting Things Right -www.hmrc.gov.uk/leaflets/cop1.pdf

And/Or

Email the top brass on the HMRC board responsible for this whole fiasco who you can find at www.hmrc.gov.uk/board/index.htm

The standard email addres format for each of these people is firstname.lastname@hmrc.gsi.gov.uk

And/Or

Ask your MP to write to the Chairman of HMRC David Varney asking for more information on this outrageous discrimination against ordinary private taxpayers.

Good Luck.