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BT line incoming calls only (Read 29,950 times)
bbb_uk
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Re: BT line incoming calls only
Reply #15 - Sep 11th, 2005 at 7:24pm
 
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And of course even if you find a way of making the wall socket end tamper-proof the lead probably connects to the phone using a plug anyway, rather than being hard-wired.
The most secure method is using call barring because then it wouldn't matter if you tried to bypass the dialler or if using the ranger phones with dialler built-in, to unplug the phone and use a normal phone instead.
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AJR
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Re: BT line incoming calls only
Reply #16 - Sep 12th, 2005 at 10:12am
 
Many thanks for the info, F-elix. If you can use broadband on a line with incoming calls only, that makes me pretty confident that broadband would also work if you barred all calls except the free ones (999, 0800) using the Call Barring feature on the BT line. This costs £1.75 a month but is probably worthwhile to avoid arguments about who made which call.
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aapharm
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Re: BT line incoming calls only
Reply #17 - Sep 17th, 2005 at 9:53pm
 
I am using BT in contact plus since three years.When you join this scheme then you have to say that i will not use free phone numbers ,internet etc.But in fact except AOL all other internet services working.I used plus.net,tiscali and uk online broadband successfuly on the BT in contact plus line.Regarding aol they will find it out with in one week.One can also use 1899 and 18866 0808 numbers since they are not black listed until today.But unfortunately the 0800 numbers of post-office card,alpha,lycatel ,first national,voice telecom  are black listed on bt in contact plus.One can also use www.myinternetpass.com telephone access number for the pre-paid card.But when these numbers will be black listed i can't say.Since three years i am using these services and no problem!  Wink
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AJR
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Re: BT line incoming calls only
Reply #18 - Sep 18th, 2005 at 7:54pm
 
As I wasn't convinced by the reply I got over the phone from BT (see first post in this thread) I sent them an email query too.

I asked if you could continue to use ADSL broadband from a non-BT supplier on a BT line where all but free calls had been blocked using their Call Barring facility.

They replied today saying: "The call barring service should have no affect on your ADSL Broadband connection. The reason for this is that the call barring facility blocks number you attempt to dial however your Broadband service is permanently on so will not be affected. "
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Bongo
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Re: BT line incoming calls only
Reply #19 - Sep 24th, 2005 at 7:07pm
 
I work for BT. Officially Broadband is one of the exclusions for being able to have Bt Incontact Plus. You can't currently have broadband on your line and then convert over.

You can however convert to Incontact Plus then get broadband from another company. It's not guaranteed to work, but I know plenty of people who have both. You can't have broadband from BT but any other supplier should work without a problem.
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NonGeographicalMan
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Re: BT line incoming calls only
Reply #20 - Sep 24th, 2005 at 8:30pm
 
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I work for BT. Officially Broadband is one of the exclusions for being able to have Bt Incontact Plus. You can't currently have broadband on your line and then convert over.


This sounds like good ammunition for a complaint to BT High Level Complaints and then on to Otelo and then Ofcom.

The two issues which BT hasn't a leg to stand on are (a) refusing to allow those on the Light User Scheme or In Contact Plus to have a broadband connection on their line and (b) refusing to allow indirect prefix codes like 1899 etc to be used on Call Diversion setups using *21*.  I'm sure if Ofcom were backed into a corner and forced to rule on both these things they would have to rule against the current BT practices.

How do you account for BT not being able to block existing customers on In Contact Plus or Light User from getting broadband even though they won't transfer your line rental packages to these tariffs if you have broadband.  Presumably its because the broadband setup system is blind to line rental status but to get Light User or In Contact Plus you have to speak to a human operator who can manually check broadband status?

What do you do for BT?  Just work in customer services or customer sales or what exactly?
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Bongo
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Re: BT line incoming calls only
Reply #21 - Sep 28th, 2005 at 10:14pm
 
I'm a nice ye old 150 guy. (Customer Services)
Generally it's down to the advisor to do the job properly and to spot it as an exclusion, if they don't then in most cases the system would pick it up and not allow the conversion to happen. I've had cases where the system would allow the conversion to happen even if broadband is present.
http://www.bt.com/customerservices/cust_details.jsp?parentcat=cs_in_contact&chil...

Incontact Plus details above.
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NonGeographicalMan
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Re: BT line incoming calls only
Reply #22 - Sep 28th, 2005 at 10:41pm
 
But if get IncontactPlus when I don't have broaband on the line and then sign up for a non BT ADSL service it does work because the automated ADSL sign up process doesn't care what BT line rental package you have?  Ditto with subsequent broadband migration between non BT providers.

Am I correct on this?
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