Quote:I work for BT. Officially Broadband is one of the exclusions for being able to have Bt Incontact Plus. You can't currently have broadband on your line and then convert over.
This sounds like good ammunition for a complaint to BT High Level Complaints and then on to Otelo and then Ofcom.
The two issues which BT hasn't a leg to stand on are (a) refusing to allow those on the Light User Scheme or In Contact Plus to have a broadband connection on their line and (b) refusing to allow indirect prefix codes like 1899 etc to be used on Call Diversion setups using *21*. I'm sure if Ofcom were backed into a corner and forced to rule on both these things they would have to rule against the current BT practices.
How do you account for BT not being able to block existing customers on In Contact Plus or Light User from getting broadband even though they won't transfer your line rental packages to these tariffs if you have broadband. Presumably its because the broadband setup system is blind to line rental status but to get Light User or In Contact Plus you have to speak to a human operator who can manually check broadband status?
What do you do for BT? Just work in customer services or customer sales or what exactly?