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I rarely visit the Cheap Call Providers section of this forum therefore it was several days before I knew of the 18866 price change.  I almost never visit the 18866 website in the normal course of events.

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Inapropriate comments deleted

-  DaveM * *

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This thread was started by bigjohn on 5th September, foreshadowing the increase the following day, as he had read on MSE. The increase did indeed take place on the 6th. NGM joined the subject on the 14th, and told us he was no longer a customer. 8 days

On MSE ...
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err, ok, a fault in arithmetic then

The T&C state that changes will be published on the website or by other means, and tariffs are updated every day as far as I'm aware, so somebody already upset about one increase might have taken just a bit of time to check website, account statement, or forums discussing such subjects.

I have had confirmation from Ofcom that Finarea's failure to offer an Alternate Disputes Resolution procedure is a breach of the regulations and they have added them to their list of companies supplying telecoms services in the uk to be investigated.

Please don't try to bamboozle me with the argument that it is only a few pence involved when it is a very large percentage change and thousands of customers are involved.

Also the failure to notify the change by email is not accidental but a quite deliberate strategy to try to earn extra profits from those not yet aware of the price change.