For some months, I've had an Orchid V4 dialler http://www.orchid-electronics.com/Diallers/v4.htm set up to route most calls via 1899.com, which has been working fine.

1899 say that you should dial the number you want followed by a hash but the dialler doesn't do that (if it can, I don't know how to set it up!) This hasn't been a problem because after a short delay the 1899 software assumes you've finished dialling even if you don't press the hash key and it then just connects your call.

However, about 10 days ago 1899 changed the delay for assuming that you'd finished dialling from about five seconds to something more like 30 seconds.

It took a little while to discover that you could press the hash key to make the call connect immediately. But most people aren't used to pressing a hash key at the end of a number and this change is a bit of an irritation.

I could ask the Orchid people, who are always very helpful, but it's not really an issue with the dialler (unless there's a way to make it add a hash at the end of the number.) I could email 1899 but I'm pretty confident that they won't reply.

So does anyone know if there's a solution to this? It would be great if I could make this work as it was previously.

(One other formatting issue: how do you hide hyperlinks behind a different word on the forum? See the link above to Orchid, which would be better if the actual URL was not visible.)

I have done 1899.com an injustice in suggesting that they might not reply to my email.

I sent them an email explaining the situation and they responded within a few hours saying "We are sorry for the inconvenience. The problem has been resolved so, we advise you to please try again."

It's certainly back to something like what it was before. Though I'm now rather conscious of the delay, so I'm not sure whether it's exactly the same. The delay (if you don't press the hash key) is now around eight or nine seconds. I said previously it was around five seconds but that might have been an underestimate because I hadn't paid much attention to it before.

Anyway, it's nice to know that the people at 1899 will take action if there's a problem.