I know that Carillon on Tyneside are responsible for at least part of Digital UK and I'm fairly sure they are involved with the "BBC" help scheme for the over 75s.

I have this address:

Carillion
Partnership House, Regent Farm Road
Gosforth, Newcastle Upon Tyne, NE3 3AF

The phone numbers may well be in the series 0191 243 9xxx

I should emphasise that I don't work for Carillon, the BBC or any other organisation concerned with DSO.

I found these two links posted by allergo a while back and after having a look because I will be the Local Retuner for un-eligable Sheltered Housing - I found both very helpful and parts a real hoot !!!! I have pasted the paragraph below and hope the Links work. They look OK   

For truly expert guidance on the subject, Wrights Aerials http://www.wrightsaerials.tv/ have a set of articles and guidance notes. Their rogues gallery may make you smile if you haven't been a victim or grimace if you have been. They also link to PARAS http://www.paras.org.uk/ which is another source of professional advice.

Note: It is mentioned in the links above that apart from the re-tunes on the relavant dates many have said that they have had to re-tune later as many as 5 more times which is only mentioned on these links   

If that is the case I have @ 7 re-tunes per person x 7 people - wow what have I let myself in for 

Sorry james EB

I am in sight of QE Bridge to the right and Tunnell Entrance goes under the main road along on my left - see my location Dartford.

Had a look where Junc 6 is - it is bit far but when I have had a go at the Locals I may be able to advise you on the phone - are you having problems before the April 4 first change date in which case I am not Tech enough to help or anticipating problems for when the Date arrives in this case I may be able to help if they arise.

allegro wrote on Mar 28^th, 2012 at 6:22am:


If JamesEB is on Crystal Palace the last week or so has been a nightmare for those south of London due to severe interference from the high power Belmont transmitter in Lincolnshire, caused by the unusual high pressure conditions. As you say, things should sort themselves out after full switchover on 18th April.

Dave wrote on Mar 28^th, 2012 at 11:23am:


According to this information from Digital UK CP will need a 2nd retune on 18/4. http://www.digitaluk.co.uk/postcodechecker/main/trade/n12+0dn/NA/0/dpki33inai1d4...

allegro wrote on Mar 28^th, 2012 at 6:22am:

Thanks allegro, speedy, dave and kasg

A major difficulty is that we are old age pensioners and do not understand any of this.

I asked for a geo number for Digital UK because in trying to find out about an error message now on our screen it was suggested I ring them although it may not be anything to do with the changeover which is due to take place here on 4th and 18th April.

We have no cable in this area and have not been in a Freeview area but will after the changeover.

Originally we had an installation from Sky the type of which they have not done for years.  It was a one off installation of free to air programs and Sky News but no viewing card or subscription. It had to be connected to the phone line for Sky active. Viewing cards could be purchased from Sky. The contract was for the installation day only and there was no further input from Sky. The digibox is connected to channel 7 of our  Ferguson TV/DVD/Video Combi FTVD521T(A) described as a digital TV.

A couple of years ago we had a fault on the screen which both Sky and the Sky digibox manufacture and others said meant that just the LNB wanted changing. I took a lot of trouble finding an installer because of reports of cowboy installers but in the event could not have done any worse. To cut a very long story short, despite the fact that the fault was the LNB as I had told him and even though I had told him I wanted our system exactly as it was with no changes he insisted on changing the digibox and went away leaving us with a Technomate TM-5200D USB Super +. It was set on Southern Irish Sky News (ads in euros) and because there were no instructions we did not know what to do so it has been stuck on Southern Irish Sky News ever since (also no guarantee, invoice or receipt). This digibox  has no viewing card slots.

It has worked fine like this until 2 or 3 weeks ago when we got an error message ! No Audio/Video.

I am trying so hard to get this fixed because our 87 year old has been diagnosed with a life threatening heart condition and he loves Sky News.

Be very grateful for any help

JamesEB

Dave wrote on Mar 29^th, 2012 at 4:16pm:


Dave thank you.

Nothing works as there is just this fault message on the screen - an exclamation mark followed by No Audio/Video.

There are also the usual words on the top of the screen TV/VCR  and CH 7.

We used to have the analogue programmes BBC1 BBC2 ITV on Channels 1, 2 and 3 but they are not there now. The installer who changed the box may have removed them. I really don't know as we never looked at them as the reception is so bad here.

It is not likely that there is anything wrong with our TV or digibox. I just need to find someone who knows what this fault message is.

After our experience with the last installer I don't know where to turn.

Thanks for help

JamesEB

Dave wrote on Mar 29^th, 2012 at 4:40pm:


Sorry Dave I don't know what this is. I don't know anything about the remote.

James EB