Hi jamesEB

I think your best route of action is on one of your previous posts copied below:

Quote:


If you have someone in your household that is on several items of Benefit including Guaranteed Pension Credit - I suggest that you phone the 0800 4085918 received by the 87 year old person because it means they are entitled to have it sorted for free or £40 which ever applys - even including a new Freeview Box or Ariel for Free/£40 if necessary.

There are different Firms that are Contracted in each Council Area to carryout this Help Scheme to those that have been contacted  - your 87 year old is eligable - Is he/she in your household ?

If it is any help to you I will PM my Landline number for you to phone me to help you further as to who to turn to safely  Was the 'Installer/Engineer ' from Sky or a Local TV chap that took away the Sky Box?

If you dont know where to find and open your PM Message Dave will advise you      ( Private joke with Dave )

speedy wrote on Mar 29^th, 2012 at 10:49pm:


Thanks speedy

I did not think this fault message “ ! No  Audio/Video  “ was anything to do with the switchover. Is it? I am more inclined to think it is something simple like one of the remotes being knocked changing one of the buttons for example.

Over 75s all qualify for the free switchover scheme, they do not have to be on benefits.

I have not phoned the scheme because the person who told me to ring the Digital UK 0845 number said that they would not accept faults calls until on/after the switchover date of 4 April on the premise that they would not be switchover faults.

The over 75s paperwork does say that existing satellite installations (as we have) will not be affected by the switchover.

With regard to the installer/engineer you mention Sky would not have anything to do with it as it was a one off payment for the installation day only and no follow-up and they have not done that service for years.  I was worried about it and did take a formal route to find an installer and should have got the best but ended up with the very worst. A book could be written about it. When I realised what had happened I asked for my Sky box back but he refused. I did keep the faulty LNB (which was the actual fault) as a memento.

I really think I need to find someone who can fix this fault message “ ! No  Audio/Video  “


Thanks for help
JamesEB

sherbert wrote on Mar 30^th, 2012 at 7:19am:

One possibility, JamesEB, is that you may be able to receive Sky News on Freeview from 18th April, if you get a suitable box and if your aerial receives sufficient signal from Crystal Palace.

Are you sure about this? When I made enquiries about the Crystal Palace transmitter, they told me that this transmitter was only sending analogue and that they will switch over in the next two weeks.

JamesEB have a look here.

http://www.ukfree.tv/helpme.php?faqid=1107051203

Could this be of any help to you?

I have looked at a few Tech Sites - and Satalite Dishes etc and one pointed out on there that someones dish might be knocked out of line by their Engineer - wrong Satalite it only has to be tiny bit wrong - that may be the reason jamesEB is receiving Ireland and Euro Adverts because of his xxx Engineer - Dish needs to re-aligned with proper Meter - He should tell them to come back and go the Job properly for Free The Fault No adio No Vision could also be to do with this - He is not supposed to be receiving Ireland only in the UK

He can still get this sorted on the Help Scheme on the Letter 0800 number NOT the Digital UK that is different thing.

The Help Scheme is to sort Digital TV for those eligable by whatever means they receive not just installing Freeview although that is their main activity.

As Dave says in post #70 it is nothing to do with the change over at Crystal Palace or Ireland, as  if you have got a satellite dish it is the satellite orbiting the earth that is giving you your pictures and not a mast.