Since I have not received a response from postcodelottery, and their website still contains the misleading information, I have sent an e-mail to Richmond Trading Standards
(My name and postal address)
Hello
I would like to bring a complaint against a company that is trading within your area.
The company concerned is Postcode lottery
Postcode Lottery Headquarters:
37 Sheen Road
Richmond
Surrey TW9 1AJ
Company Nr: 4862732
VAT Reg Nr: 848 3165 07
Email: info@postcodelottery.co.uk
On their website
http://www.postcodelottery.co.uk they have contact details, which state that 0871 is local call rates.
0871 is not local call rates. There are in fact no such thing as local call rates, as BT and most other mobile, and landline operators charge the same for all calls beginning with 01, and 02.
0871 is in fact a non geographic number, which is charged at 10p per minute from a BT landline. This is more expensive than 0870 numbers, which have wrongly been called "National Rate" and 0845 numbers, which have wrongly been called "Local Rate"
Last week I e-mailed postcodelottery, and as of yet, received no response, and their website still contains misleading information. I therefore feel that as the company has it's headquarters in your area, I should bring the matter to your attention for you to investigate, and whether you agree with my view that stating "Local Rate" for an 0871 telephone call is misleading.
Thankyou in advance for your help on this matter
(My real name)
Has anyone else here done the same?