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Postcode lottery say 0871 is local rate!! (Read 25,023 times)
Tanllan
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Re: Postcode lottery say 0871 is local rate!!
Reply #15 - Oct 3rd, 2005 at 9:57pm
 
Well, all who pushed anyway. Says one who did not pursue them.
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bbb_uk
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Re: Postcode lottery say 0871 is local rate!!
Reply #16 - Oct 4th, 2005 at 12:00pm
 
Quote:
Hi, I checked the site just now 22.50 on 3rd Oct and it now says 10p a minute.
But their Contact Us page here still states local call rate.
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Shiggaddi
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Re: Postcode lottery say 0871 is local rate!!
Reply #17 - Oct 4th, 2005 at 4:07pm
 
And in the meantime, Trading Standards have not got their permission for using the computer to look up the site.  Once they do, they will of course see that it's 10p per minute, and e-mail us back and say they can't find anything wrong.

Unless of course they do think beyond the main page, and go to the "contact us" page and still find something wrong.

This is an example of why trading standards need to act quickly.  I'm sure this might go in their files as "wasting our time, nothing wrong"
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I realy hait itt wen peeple canot spel proply. Itt getts onn mye nervs sew mutch annd streses mee owt. Knot onley iz itt vary bade speling butt allso bade gramer.
 
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bbb_uk
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Re: Postcode lottery say 0871 is local rate!!
Reply #18 - Oct 4th, 2005 at 4:14pm
 
Quote:
And in the meantime, Trading Standards have not got their permission for using the computer to look up the site.  Once they do, they will of course see that it's 10p per minute, and e-mail us back and say they can't find anything wrong.
That shouldn't be the case because I sent them a quick email informing them that the homepage has been changed but their Contact Us page (I even included a link for them) hasn't.
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bbb_uk
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Re: Postcode lottery say 0871 is local rate!!
Reply #19 - Oct 5th, 2005 at 12:03pm
 
I've just received an email as follows:-

Quote:
Further to your complaint about the above, thank you for the email you sent to my colleague yesterday re the amendment they have made.

The situation here is still the same as it was last week, whereby I am still being prevented from accessing the website - a formal request has been made to rectify this. Unfortunately, this is taking much longer than I had hoped - however once I have access I will advise the company, and let you know the outcome!
It's stupid council rules like this that slows down complaints, etc.

I realise that blocking websites goes on and I even understand that most depts would not need access to all websites but how many times do T/S need, in the course of their job, to look at a website but are prevented from doing so by filters in place and further to this have to make official requests probably through official channels that take ages to be processed just to look at one website?  All this takes time which I'm sure could be spent on more important things.

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juby
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Re: Postcode lottery say 0871 is local rate!!
Reply #20 - Oct 5th, 2005 at 9:00pm
 
Quote:
I've just received an email as follows:-

"prevented from doing so by filters in place and further to this have to make official requests"


They don't want to see the porn they are watching in there own offices?

juby
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Shiggaddi
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Re: Postcode lottery say 0871 is local rate!!
Reply #21 - Oct 8th, 2005 at 12:03pm
 
Received this on Thursday



Dear Mr (my name)
I am writing to update you about your complaint against the above Trader.

The situation here is still the same as it was last week, whereby I am still
being prevented from accessing the website - a formal request has been made
to rectify this. Unfortunately, this is taking much longer than I had hoped.


I apologise for this delay,  however once I have access I will advise the
company, and let you know the outcome!

Regards

(name omitted)
Trading Standards Team Leader
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I realy hait itt wen peeple canot spel proply. Itt getts onn mye nervs sew mutch annd streses mee owt. Knot onley iz itt vary bade speling butt allso bade gramer.
 
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bbb_uk
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Re: Postcode lottery say 0871 is local rate!!
Reply #22 - Jan 27th, 2006 at 4:41pm
 
Just received an email from Richmond T/S as follows:-
Quote:
Further to your email many months ago about the above, I am writing to
advise you that Postcode Lottery have now been advised about the potential
for their call charges stated on the website to constitute a misleading
price indication.  They have confirmed that they will be asking their web
Company to rectify this, which will hopefully have been done by the middle
of next week and will send me proof that this has been carried out.

I apologise again that this has taken so long to be dealt with - as I
explained in my previous email I unfortunately had problems gaining access
to the website, and eventually had to resort to other means in order to do
so! Hopefully this will now be resolved, and I will check that they have
made the necessary website amendments when I next have access to a computer
that doesn't "block" this site.


At the time of writing this their Contact Us page does still state that 0871 is local rate.  Let's wait and see.........
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Shiggaddi
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Re: Postcode lottery say 0871 is local rate!!
Reply #23 - Jan 28th, 2006 at 7:43pm
 
I had exactly the same e-mail, word for word!!

Does the officer not have access to the internet by any other means, apart from his office.  Not everyone has the internet at home, but surely he could have found someone in his office that does.

And after not being able to access it from his work, 3 months later he comes up with the bright idea of accessing the internet by "other means"

Not sure if it's worth pointing out to him, if it's not changed within a week, as it might take another 3 months before he manages to get on the internet to sort it out again!!

Anyway, at least it's a victory, and after reading the thread about Norwich Union, and trading standards refusing to take any action whatsoever, at least Richmond trading standards have taken the most appropriate action, and that is to just contact the company concerned, tell them that the price is misleading, and asking them nicely to change it.
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I realy hait itt wen peeple canot spel proply. Itt getts onn mye nervs sew mutch annd streses mee owt. Knot onley iz itt vary bade speling butt allso bade gramer.
 
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