The first suggestion is probably unprintable !!   

We need more information and if you had taken the time to read the  post at the top of this forum, it would have explained those requirements and how to go about finding them !

The chances are that as this seems to be a small company based in the Shetland Isles, that they are leasing servers from someone else (in Manchester you suggest) and they are probably also getting someone else to do the Support services.

Your job (), is to find out WHO and WHERE they are. You could try calling them on the 0870 and asking ! Once you have that information, then we can progress to finding possible access numbers, but I'm afraid that without it we can't do anything but guess !! 

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Therefore has no place here.
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You imply I hadn't read the post at the top of the forum, together with everything that's referred to in the posts mentioned in it. You're wrong. I had read the posts but hadn't been able to dig up more information than I provided, but reckoned that it was possible someone had been more successful than me in so doing.
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That could be gathered from the name, but in any case that's common knowledge as far as origins are concerned. Bits of it -- first of all the servers, then the technical support and I believe now some of the billing facilities have now moved to Manchester and, I believe, some other part or parts of England
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wrong, as far as I'm aware -- I'm given to believe that the servers and the staff manning them are their own
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I am certain that's correct and the 0161 dialup number working suggests that such can probably be regarded as correct
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Wrong, as far as I'm aware.  I think the support staff are employees of Zetnet.
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They are a firm called Zetnet and they have accommodation in central Manchester. The obvious sources like BT didn't come up with further information.
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Disregarding the somewhat narky tone of the comments you've made when the obvious methods of ascertaining further information failed me, I have now obtained, by other means, some further information

Trading Name: Zetnet Internet Services
Internet Service Providers         www.zetnet.com
Number of Employees: 20 (27/04/2005)
Company Executive:Ghufar Razaq (Managing Director)

08707 430585

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I understand they occupy an upper  floor or part of an upper floor in a multi-occupancy building.  Other occupants believed to be unrelated though it would make very good sense for them to use Zetnet as an ISP in view of technical help being just about on the premises.

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You picked up on that then ??   

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They must have been off for maintenance. It's OK again now.

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Quite a lot actually according to the management company,

Your Space

on 0161 9534000, there's upto 500 offices ! If you do a Google on the address, you'll find LOADS, including some Government agencies, but as often happens, a lot of them are no longer there !!

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That wouldn't help as their numbers are not in that range. They're actually in the range from  upwards. I talked to them on 0161 838 5201 and 0161 838 5202 () so there's somewhere for you to start looking.   

I was advised by them that First Line support was NOT supplied from this location (), although they did not say it was provided by another company. 2nd Line however is from these offices, so you may be able to find that number () ! 

All company dep'ts are now at this location and no longer at the Lerwick address. They HAD various other locations but have now moved them to New Mount Street,  Manchester.