Thanks for the feedback Dave, my mistakethe halls she is staying in don't actually belong to Newcastle and Northumbria university, they are a private housing company that the university uses to house students, the are called "domain", they have just been built this year and apparantly have more student accomodation all over the country.
http://www.domain.moorfield.com/main.html the name of the accomodaton is "Quay Point"
Also reading through their manual (
http://www.domain.moorfield.com/pdf/handbooks/Quay%20Point.pdf) they have a landline number which is: 0191 233 1344
I will try and get her to ring out like you said later too.
www.myfoneFRED.com (this is the calling card company students buy the phone cards to ring out on) she said this was on the back of the phone :
www.geemarc.com might be the phone make im not sure but this web address is in the telepone manual. tel: 01707 384 438
would it still be VoIP if they offer a normal 56k dial up as well as broadband connection there too? - and they have a landline contact number to the management office located on site too?