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OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION (Read 389,799 times)
mjk43
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #150 - Oct 29th, 2005 at 3:38pm
 
Sorry if I am being dumb but I just can't see....what are the addresses, email and postal, for responses to the consultation?
Thanks !
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dorf
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #151 - Oct 29th, 2005 at 3:47pm
 
Yes but this is the problem. If Ofcom keep changing the plan then there is no plan. This is their gambit, a bit like Animal Farm. Intially: "All Premium numbers will be moved to 09 and queuing will be prohibited".

Later: "However, some Premium numbers are more equal than others so they will be moved back to other number categories and queuing will be allowed on those".

Later still: "Some telcos are more equal than others - one in particular the pig - so the more equal ones may abuse the spirit of the NTNP and we will alter the plan to suit their abuses. The pig telco will be permitted to do whatever they tell us we must allow and we will alter the original plan and the spirit of the plan to condone their abuses of it."

Much later still: "The pig telco has now contravened the plan so much that it does not have any meaning anymore and so we have decided to scrap it completely and go back to allowing any numbers to be configured as Premium numbers with queuing. This is because the pig telco has told us that they can make much more illicit revenue if they can fool the Citizen Consumers by them not knowing which numbers are Premium numbers like it was before we had this silly NTNP which stopped them doing it, and when the Farmer didn't have any inconvenient competition from pigs undercutting their prices. They have explained that it is so difficult now to make an honest crust in the telecoms business that we have decided to help them survive".

What is the point of having any plan if you do not stick to it? It is quite purposeless.
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Ofcom are completely ineffectual
 
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gdh82
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #152 - Oct 29th, 2005 at 5:27pm
 
Quote:
Sorry if I am being dumb but I just can't see....what are the addresses, email and postal, for responses to the consultation?


Hi Mjk43,

For Ofcom's consultation summary document...(containing written address)...
http://www.ofcom.org.uk/consult/condocs/nts_forward/ ;

To See for yourself some of the responses to the Ofcom's consultation...
http://www.ofcom.org.uk/consult/condocs/nts_forward/responses

And to email Ofcom use this address: nts@ofcom.org.uk

Cheers
Garry

PS There's also several related threads on this forum regarding the current consultation.  Good luck!



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There's more of us that them, stick together and challenge 0870/0845 etc etc
 
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #153 - Oct 30th, 2005 at 12:10pm
 
For those that weren't already aware, Ofcom's consultation was split into TWO consultations:-
Number Translation Services: A Way Forward


and

Providing citizens and consumers with improved information about Number Translation Services and Premium Rate Services

So for those that may have already responded to Ofcom's 'A Way Forward' consultation don't forget the other consultation mentioned above!

I know I've mentioned this before but mentioned it again as it can be easy to forget about the other consultation.
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #154 - Nov 1st, 2005 at 11:55am
 
THIS WAS MY REPLY FROM Ofcom, WHEN I SENT IN MY TWO-PENNETH!

Our Ref: 2553176

28 Oct 2005

Dear Mr Hicks.

Cost of 0870 Numbers   

Thank you for your recent correspondence to Ofcom regarding the above matter. 

As you have mentioned, Ofcom has recently announced that it is consulting on new proposals for the use of 0870 & 0845 non geographic numbers.

These measures aim to give consumers improved confidence in services using 0870/1 or 0844/5 numbers.  Ofcom believes that the new proposals will prevent inappropriate use of these numbers and deliver clarity for consumers without disrupting important existing services such as dial-up internet access.  Ofcom also believes that this approach will deliver greater certainty for telecoms companies carrying NTS calls. 

The deadline for responses to the consultation is 6 December 2005. 

Answers to frequently asked questions have been published at:

http://www.ofcom.org.uk/media/mofaq/telecoms/nts/

The full consultation document is available on Ofcom's website at:

http://www.ofcom.org.uk/consult/condocs/nts_forward/

I therefore suggest that you read the consultation in full and respond to the consultation with any additional points that you wish to be raised.   

Yours sincerely

::Leonard Martin
Telecoms Support
contact@ofcom.org.uk
 
:Shockedfcom
Riverside House
2a Southwark Bridge Road
London SE1 9HA
020 7981 3040
www.ofcom.org.uk


*****************************************************************
Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.

For further details and to register for automatic updates from Ofcom on key publications and other developments, please visit www.ofcom.org.uk

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.

If you have received this email in error please notify the originator of the message. This footer also confirms that this email message has been scanned for the presence of computer viruses.

Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Ofcom.
*****************************************************************
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« Last Edit: Nov 1st, 2005 at 2:14pm by Dave »  
 
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Dave
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Re: OFCOM CONSULTATION - Exclusion of 0845 numbers
Reply #155 - Nov 1st, 2005 at 5:06pm
 
Maybe the point to push with regards the exclusion of 0845 numbers from Ofcom's proposals is that it will undermine consumers' perceptions of the telephone market, especially 08 numbers, when they find out that the reduction in [removal of premium from] 0870 has not happened to 0845. This seems to be the only sort of view that Ofcom understands. People will see it as "more changes", (that's after various phone codes have been changed several times in the last 10 years.
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NonGeographicalMan
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Re: OFCOM CONSULTATION - Exclusion of 0845 numbers
Reply #156 - Nov 1st, 2005 at 5:16pm
 
Quote:
Maybe the point to push with regards the exclusion of 0845 numbers from Ofcom's proposals is that it will undermine consumers' perceptions of the telephone market, especially 08 numbers, when they find out that the reduction in [removal of premium from] 0870 has not happened to 0845. This seems to be the only sort of view that Ofcom understands. People will see it as "more changes", (that's after various phone codes have been changed several times in the last 10 years.


Surely also we need to point to the fact that guidelines that Ofcom itself helped the COI create for it to supposedly be better for government contact centres to be on 0845 than 0870 are going to be blown completely out of the water for two years or more.

Most of the 0845 call centres were originally trying to act in the best interests of their customers by getting these numbers when they were at genuine BT local call rate, whereas 0870 call centres were not.  So how can it be fair to disadvantage all these honourably intentioned 0845 call centres for the financial benefit of a few ISPs who would be capable of migrating their customers on to other dial up phone numbers.
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Dave
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Re: OFCOM CONSULTATION - Exclusion of 0845 numbers
Reply #157 - Nov 1st, 2005 at 5:19pm
 
Quote:
[...] So how can it be fair to disadvantage all these honourably intentioned 0845 call centres for the financial benefit of a few ISPs who would be capable of migrating their customers on to other dial up phone numbers.

I think I've mentioned that in one of my 1000-odd posts somewhere. Oh and this is another post I've clocked up!
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NonGeographicalMan
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Re: OFCOM CONSULTATION - Exclusion of 0845 numbers
Reply #158 - Nov 1st, 2005 at 5:54pm
 
Quote:
I think I've mentioned that in one of my 1000-odd posts somewhere. Oh and this is another post I've clocked up!

Careful now Dave I think you need to get back on topic in this thread. Grin

The "Congratulations to Non Geographical Man.1000posts"  thread is another one altogether over in the Site Related section of the forum and found here:-

http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?board=site;action=display;num=...

And I wasn't the one who started it in case anyone was wondering.

Now how come I was the only person in the whole forum to congratulate you Dave on reaching 1,000 posts a few weeks back, some days before I achieved the same dubious honour.

And as for those wondering about this but still with some way to go (naming no names bigjohn Wink) no there were no flashing lights, no falling tinsel and no fanfare when I also then made that landmark number 1,000 post. Cry

But hey that's nothing as over in http://www.tivocommunity.com there are guys who have clocked up over 5,000 posts and I'm not one of them.  Not even got much past 500 there yet. Embarrassed

But getting back firmly on topic it does seem odd that Ofcom has found a difficulties in ISPs migrating customers to new dialup phone numbers that no one else in the industry seems to have previously been aware of as being a significant issue.  A cynic might of course think that Ofcom were clutching at straws to find a way, by fair means or foul, to keep 0845 revenue share for a couple more years. That reason being to not upset their government paymasters.  Especially the Paymaster General who is ultimately accountable for all those Inland Revenue 0845 helplines. Shocked
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« Last Edit: Nov 1st, 2005 at 6:00pm by N/A »  
 
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NonGeographicalMan
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URGENT - Ofcom to Legalise Pat'ntline 50p/min Scam
Reply #159 - Nov 1st, 2005 at 8:08pm
 
Apologies everyone for intruding on this thread by mentioning another consultation but I think all of you wanting to respond to the Ofcom 0870 consultation will be even more keen to respond urgently (and by 8th Nov at the latest) to Ofcom's audacious and quite disgraceful attempt to hustle through in just two weeks a consultation that will legalise Patientline's current illegal use of 50p per minute 070 PNS numbers for hospital patients so long as Patientline give each patient their own individual number direct dial number to the bedside.

As we all know the thing that people were in fact most angry about with Patientline was not the extra minute they had to spend speaking to a switchboard and giving an extension number before being put through but the fact that they were paying 50p per minute for the whole call. Shocked

But as usual Ofcom has been too terrified to close down a big and powerful scamster so is proposing to legalise the scam but with one flea bite change that will have zero significant impact on this Scamster's disgraceful operations.

See this thread for details of how to complain to Ofcom and 40 members of Parliament who hate 0870s about this shameful behaviour by Ofcom.

http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?board=news;action=display;num=...
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« Last Edit: Nov 1st, 2005 at 8:11pm by N/A »  
 
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Keith
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #160 - Nov 1st, 2005 at 11:19pm
 

It is late and I've had a bad day so apologies for this stupid question  Tongue

Yesterday I read an excellent document (response to OFCOM) on this site from a Dr. Feltham (I think that was the name).

I thought it was excellent and wanted to take a copy and use it/forward it to others.

Why can't I find it again? Where the hell is it?

Apologies but I've spent 6 hours today on the phone to customer support so the brain is dead (but I did avoid the 0870 number due to the 'Alterantive Number' on this site Grin)
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NonGeographicalMan
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #161 - Nov 2nd, 2005 at 12:02am
 
Quote:
Why can't I find it again? Where the hell is it?

Apologies but I've spent 6 hours today on the phone to customer support so the brain is dead (but I did avoid the 0870 number due to the 'Alterantive Number' on this site Grin)


I suppose a regulator who actually welcomed views from the general public might have one of its most important consultations on its home page instead of trying to hide it away.  Anyhow here are the Responses.  Its R D Feltham that you want:-

http://www.ofcom.org.uk/consult/condocs/nts_forward/responses/?a=87101

Now would you like a Gin and Tonic and for me to clean your kitchen too. Roll Eyes Grin
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« Last Edit: Nov 2nd, 2005 at 12:03am by N/A »  
 
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #162 - Nov 2nd, 2005 at 10:17am
 
Now despite what ofcom say that they believe very few are going to migrate to 0844 numbers.  I believe companies and some gov funded departments will.

Although during the daytime 0844 will be slightly cheaper than that of 0870, it'll be during the evening & weekends where it will cost significantly more than 0870 does.  The reason is that these companies that ofcom doesn't expect will move are likely to migrate to an 0844 costing 5ppm all the time.  This could well be more expensive than the 0870 at present.

EXACTLY WHAT HAS HAPPENED WITH DOCTORS SURGERIES NOW

In my experience it is the call queuing that rakes up the cost of the overall call more than the time you are actually speaking with a human which is especially true for call centres and large companies.  Therefore as ofcom aren't going to do anything with 0844 then at least they could stop the call queuing and then we would only pay for the time we actually got to speak to someone rather than the 20mins+ beforehand.
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« Last Edit: Nov 2nd, 2005 at 10:20am by bbb_uk »  
 
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NonGeographicalMan
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #163 - Nov 2nd, 2005 at 10:22am
 
Quote:
Although during the daytime 0844 will be cheaper than that of 0870, it'll be during the evening & weekends where it will cost significantly more than 0870 does at the evening & weekend.  The reason is that these companies that ofcom doesn't expect will move are likely to migrate to an 0844 costing 5ppm all the time.


So for 7 days a week operators like Sky the drop on their revenue share from Monday to Friday will be made up by the hugely increased revenue share they will get on a 5p per minute 0844 number at the weekends, compared to 1.5p per minute 0870 numbers at the weekends.

I hope people will be making these points in their responses to the Ofcom Consultation.
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Keith
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #164 - Nov 2nd, 2005 at 10:59am
 
Quote:
I suppose a regulator who actually welcomed views from the general public might have one of its most important consultations on its home page instead of trying to hide it away.  Anyhow here are the Responses.  Its R D Feltham that you want:-

http://www.ofcom.org.uk/consult/condocs/nts_forward/responses/?a=87101

Now would you like a Gin and Tonic and for me to clean your kitchen too. Roll Eyes Grin




Thank you so much for that - it was a bad day yesterday!

Re Gin & Tonic and a cleaned kitchen - Yes please Grin
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