Sorry if I am being dumb but I just can't see....what are the addresses, email and postal, for responses to the consultation?
Thanks !

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Hi Mjk43,

For Ofcom's consultation summary document...(containing written address)...
http://www.ofcom.org.uk/consult/condocs/nts_forward/ ;

To See for yourself some of the responses to the Ofcom's consultation...
http://www.ofcom.org.uk/consult/condocs/nts_forward/responses

And to email Ofcom use this address: nts@ofcom.org.uk

Cheers
Garry

PS There's also several related threads on this forum regarding the current consultation.  Good luck!

THIS WAS MY REPLY FROM Ofcom, WHEN I SENT IN MY TWO-PENNETH!

Our Ref: 2553176

28 Oct 2005

Dear Mr Hicks.

Cost of 0870 Numbers   

Thank you for your recent correspondence to Ofcom regarding the above matter. 

As you have mentioned, Ofcom has recently announced that it is consulting on new proposals for the use of 0870 & 0845 non geographic numbers.

These measures aim to give consumers improved confidence in services using 0870/1 or 0844/5 numbers.  Ofcom believes that the new proposals will prevent inappropriate use of these numbers and deliver clarity for consumers without disrupting important existing services such as dial-up internet access.  Ofcom also believes that this approach will deliver greater certainty for telecoms companies carrying NTS calls. 

The deadline for responses to the consultation is 6 December 2005. 

Answers to frequently asked questions have been published at:

http://www.ofcom.org.uk/media/mofaq/telecoms/nts/

The full consultation document is available on Ofcom's website at:

http://www.ofcom.org.uk/consult/condocs/nts_forward/

I therefore suggest that you read the consultation in full and respond to the consultation with any additional points that you wish to be raised.   

Yours sincerely

::Leonard Martin
Telecoms Support
contact@ofcom.org.uk
 
:fcom
Riverside House
2a Southwark Bridge Road
London SE1 9HA
020 7981 3040
www.ofcom.org.uk


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Surely also we need to point to the fact that guidelines that Ofcom itself helped the COI create for it to supposedly be better for government contact centres to be on 0845 than 0870 are going to be blown completely out of the water for two years or more.

Most of the 0845 call centres were originally trying to act in the best interests of their customers by getting these numbers when they were at genuine BT local call rate, whereas 0870 call centres were not.  So how can it be fair to disadvantage all these honourably intentioned 0845 call centres for the financial benefit of a few ISPs who would be capable of migrating their customers on to other dial up phone numbers.

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Careful now Dave I think you need to get back on topic in this thread.

The "Congratulations to Non Geographical Man.1000posts"  thread is another one altogether over in the Site Related section of the forum and found here:-

http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?board=site;action=display;num=...

And I wasn't the one who started it in case anyone was wondering.

Now how come I was the only person in the whole forum to congratulate you Dave on reaching 1,000 posts a few weeks back, some days before I achieved the same dubious honour.

And as for those wondering about this but still with some way to go (naming no names bigjohn ) no there were no flashing lights, no falling tinsel and no fanfare when I also then made that landmark number 1,000 post.

But hey that's nothing as over in http://www.tivocommunity.com there are guys who have clocked up over 5,000 posts and I'm not one of them.  Not even got much past 500 there yet.

But getting back firmly on topic it does seem odd that Ofcom has found a difficulties in ISPs migrating customers to new dialup phone numbers that no one else in the industry seems to have previously been aware of as being a significant issue.  A cynic might of course think that Ofcom were clutching at straws to find a way, by fair means or foul, to keep 0845 revenue share for a couple more years. That reason being to not upset their government paymasters.  Especially the Paymaster General who is ultimately accountable for all those Inland Revenue 0845 helplines.

It is late and I've had a bad day so apologies for this stupid question 

Yesterday I read an excellent document (response to OFCOM) on this site from a Dr. Feltham (I think that was the name).

I thought it was excellent and wanted to take a copy and use it/forward it to others.

Why can't I find it again? Where the hell is it?

Apologies but I've spent 6 hours today on the phone to customer support so the brain is dead (but I did avoid the 0870 number due to the 'Alterantive Number' on this site )

Now despite what ofcom say that they believe very few are going to migrate to 0844 numbers.  I believe companies and some gov funded departments will.

Although during the daytime 0844 will be slightly cheaper than that of 0870, it'll be during the evening & weekends where it will cost significantly more than 0870 does.  The reason is that these companies that ofcom doesn't expect will move are likely to migrate to an 0844 costing 5ppm all the time.  This could well be more expensive than the 0870 at present.

EXACTLY WHAT HAS HAPPENED WITH DOCTORS SURGERIES NOW

In my experience it is the call queuing that rakes up the cost of the overall call more than the time you are actually speaking with a human which is especially true for call centres and large companies.  Therefore as ofcom aren't going to do anything with 0844 then at least they could stop the call queuing and then we would only pay for the time we actually got to speak to someone rather than the 20mins+ beforehand.

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Thank you so much for that - it was a bad day yesterday!

Re Gin & Tonic and a cleaned kitchen - Yes please