Welcome, Guest. Please Login or Register
SAYNOTO0870.COM

<---- Back to main website

 
Home Help Search Login Register

Pages: 1 ... 10 11 12 13 14 ... 26
Send Topic Print
OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION (Read 387,241 times)
bbb_uk
Global Moderator
*****
Offline



Posts: 2,041
Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #165 - Nov 2nd, 2005 at 11:45am
 
Quote:
I hope people will be making these points in their responses to the Ofcom Consultation.
I hope so as well.
Back to top
 
 
IP Logged
 
NonGeographicalMan
Ex Member


Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #166 - Nov 2nd, 2005 at 11:53am
 
Quote:
I suspect one hundred responses is going to be difficult.

I wonder whether the individual that provided the http://www.freeweb.telco4u.net/rachelf/index.htm site will do the same again. Recognizing that this takes time and hard work, we probably need something along similar lines that cuts through the Ofcom BS and provides an easy means for people with concerns but little time to respond.


But aren't there already nearly 100 responses to this consultation with weeks left to go.  Unfortunately most of those responses do not make the right points though due to the clever Ofcom spin in the consultation though.

Perhaps other members of the forum would care to comment on why it has not been felt appropriate to offer a http://www.freeweb.telco4u.net/rachelf/index.htm site for this consultation?
Back to top
« Last Edit: Nov 2nd, 2005 at 1:31pm by N/A »  
 
IP Logged
 
dorf
Supreme Member
*****
Offline


I hate Qs on Premium NGNs

Posts: 575
UK
Gender: male
Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #167 - Nov 2nd, 2005 at 1:22pm
 
NGM, I did mention that I had used the site you refer to produce my submission. That was in the thread "Help - how to respond to Ofcom".
Back to top
« Last Edit: Nov 2nd, 2005 at 1:23pm by dorf »  

Ofcom are completely ineffectual
 
IP Logged
 
idb
Supreme Member
*****
Offline



Posts: 1,499
Miami, Florida, United States
Gender: male
Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #168 - Nov 3rd, 2005 at 12:01pm
 
Note the rearrangement of responses and improved alphabetical ordering by surname at http://www.ofcom.org.uk/consult/condocs/nts_forward/responses/ - a big improvement by Ofcom.
Back to top
 

As from November 21, 2013, I no longer participate in the forum and am unable to receive private messages.
 
IP Logged
 
NonGeographicalMan
Ex Member


Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #169 - Nov 3rd, 2005 at 12:09pm
 
Quote:
Note the rearrangement of responses and improved alphabetical ordering by surname at http://www.ofcom.org.uk/consult/condocs/nts_forward/responses/ - a big improvement by Ofcom.


Any improvement by Ofcom is clearly a rare and unusual thing to behold!
Back to top
 
 
IP Logged
 
biggles
Newbie
*
Offline



Posts: 3
Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #170 - Nov 3rd, 2005 at 2:21pm
 
I am enraged at the complicity which OFCOM appears to permit in allowing Non Geographic numbers to increase to the current astronomic numbers.  I would have thought that it would be in the interest of all concerned to expunge the ubiquitous system and return to geographic numbers.  I strongly object to having to pay the phone bill for a large company AND help to line their pockets at the same time by being directed, redirected, held in queues and having music(?) played at me.  Why should I have to dial out to another area when the company concerned is local?  Why should I get the feeling that I am dialling "round the corner" and increasing the profite of not only the company concerned but the phone company also?   Biggles
Back to top
 
 
IP Logged
 
NonGeographicalMan
Ex Member


Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #171 - Nov 3rd, 2005 at 2:31pm
 
Quote:
Why should I have to dial out to another area when the company concerned is local?  Why should I get the feeling that I am dialling "round the corner" and increasing the profite of not only the company concerned but the phone company also?   Biggles


Hi Biggles,

And welcome to the forum.

Sadly the answer seems to be that you are forced to do this because both Ofcom and its predecessor OFTEL are morally bankrupt regulators incapable of correctly exercising the remit they have received and still have from Parliament to protect uk citizens and consumers.  See http://www.ofcom.org.uk/about/sdrp/

This has happened largely because there has been no bar or limit on the number of jobs at Ofcom given to professionals previously working at high levels in the telecoms and broadcasting industries and as a result they are almost entirely over-run with such people who seem to conveniently forget about their duties to uk citizens and consumers and only seem to understand about their duties to make rules that suit their old working colleagues in the telecoms and broadcasting industries and don't harm their profitability.

Things shouldn't be that way but unfortunately for the time being they are.
Back to top
« Last Edit: Nov 3rd, 2005 at 2:31pm by N/A »  
 
IP Logged
 
biggles
Newbie
*
Offline



Posts: 3
Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #172 - Nov 3rd, 2005 at 4:14pm
 
Perhaps it might be an idea to change the name of OFTEL to a more proper "OFFRIP" and challenge the thinking behind what is currently offered to us as help (?).  If there is some method of calling the powers that be to account for their slovenly drafting of legislation and removing their snouts from the trough it would be an advantage.  We should all benefit from less governing and more assistance, plus, we should also be wealthier owing to the fact that there would be less administrators with enormous pay packets to support.  It might be an answer to put them on performance related pay only, much as companies employ a sales force on sales commission only and no basic pay, this would focus their thoughts and actions in order to make a decent living instead of the expensive support they now enjoy.  Only a thought but it is Nirvana and unobtainable as long as we, and I count myself in this, are to lethargic to make any real complaints.  If we had any Colonels worth their salt we should have had a military coup years ago, but that is another line of thought, and unlikely.
Back to top
 
 
IP Logged
 
NonGeographicalMan
Ex Member


Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #173 - Nov 3rd, 2005 at 4:26pm
 
Snouts in the trough is correct in respect of Ofcom.

It seems they are paid a fortune to ensure that we go on paying a fortune for BT line rental we don't need (I would happily make all my calls via voip and broadband) and for ripoff 084/7 phone calls.

Ofcom is allegedly accountable to Parliament but this seems to be more fantasy than reality.  You could at least try writing to your MP to set out your concerns.

You might also enjoy this site in relation to Ofcom.

http://www.newlabourscandals.co.uk/bodies.htm

You need to scroll down a little way to find the Ofcom write up.
Back to top
 
 
IP Logged
 
OverlordKain
Newbie
*
Offline



Posts: 16
Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #174 - Nov 4th, 2005 at 5:32pm
 
I have to wonder where Off-Con got their metrics from, stating that in calling a call centre, they were put through to an operator within 13 seconds ?!?? (point 1.34 if you want to look it up)  What about the length of time it takes to get through their protracted marketing message, usually along the lines of "why not check out our website", then to navigate a complex menu of options?

Then again, I suppose the companies concerned would want to maintain the 0870 number as an alternative to a geographic number.  How many of us would phone a UK-based company that had a number starting with +91 22?

Still, if you can dial a UK geographic number in, say, Bristol, and be put through to a call centre in Dublin, then surely Bombay (or wherever else they so choose) should be no different?  Unless... oh, now I get it...  Wink  revenue sharing really is what they're after...
Back to top
 
 
IP Logged
 
dorf
Supreme Member
*****
Offline


I hate Qs on Premium NGNs

Posts: 575
UK
Gender: male
Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #175 - Nov 4th, 2005 at 5:57pm
 
Welcom to the forum OverlordKain,

You have got it in one - it is the Premiums they are after!
Back to top
 

Ofcom are completely ineffectual
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #176 - Nov 4th, 2005 at 6:07pm
 
Quote:
I have to wonder where Off-Con got their metrics from, stating that in calling a call centre, they were put through to an operator within 13 seconds ?!?? ...

How does Ofcom define of "call centre"? How many employees and what sort of companies?
Back to top
 
 
IP Logged
 
NonGeographicalMan
Ex Member


Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #177 - Nov 4th, 2005 at 6:31pm
 
Quote:
I have to wonder where Off-Con got their metrics from, stating that in calling a call centre, they were put through to an operator within 13 seconds ?!?? (point 1.34 if you want to look it up)  What about the length of time it takes to get through their protracted marketing message, usually along the lines of "why not check out our website", then to navigate a complex menu of options?


I have for some time been considering a Freedom of Information Act request to Ofcom asking how they chose the call centres tested and how they selected their random members of the public for this survey.  Also to question the objectivity of the questions used to ask how much Jo Bloggs thinks 087 numbers cost.  I haven't had a chance to get round to it yet.

May be someone else would like to pick this one up?
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #178 - Nov 4th, 2005 at 6:33pm
 
Over on the thread about the 070 personal numbers consultation, I have suggested that 070 numbers might be where companies such as those that install phone systems into university accommodation might go. The allowance of Patientline's systems in hospitals is very similar.

Whilst they might not charge 50p/min, they can still charge callers in the same way they do now with 0870, generating revenue, and get away with it. I cannot see that Ofcom can argue that student room telephones are different to hospital systems.
Back to top
 
 
IP Logged
 
OverlordKain
Newbie
*
Offline



Posts: 16
Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #179 - Nov 4th, 2005 at 6:41pm
 
I haven't seen anything about what Ofcom refers to as a call centre; perhaps they're taking their cue from "The Call Centre Association", listed as one of their stakeholders (surprise surprise).  However, they do state that those provided by companies with turnover above £10m take 42 seconds... and that is supposed to include the time to navigate the menu system!
Back to top
 
 
IP Logged
 
Pages: 1 ... 10 11 12 13 14 ... 26
Send Topic Print
(Moderators: CJT-80, bbb_uk, DaveM, Forum Admin, Dave)

Website and Content © 1999-2024 SAYNOTO0870.COM. All Rights Reserved.
Written permission is required to duplicate any of the content within this site.

WARNING: This is an open forum, posts are NOT endorsed by SAYNOTO0870.COM,
please exercise due caution when acting on any info from here.


SAYNOTO0870.COM » Powered by YaBB 2.5.2!
YaBB Forum Software © 2000-2024. All Rights Reserved.


Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge