I have just received this Update email from Ofcom saying they have published their full research findings and methodology on the research work they did on consumer perceptions of 0800, 0845 and 0870 numbers.
Seems a bit late in the day to me considering that the consultation had already been running for 6 weeks and that a lot of people have already submitted their responses.
-----Original Message-----
From: Updates [mailto:Updates@ofcom.org.uk]
Sent: 09 November 2005 10:07
To: numbering@lists.ofcom.org.uk
Subject: Ofcom Update: NTS research
Ofcom is currently consulting on proposals to increase consumer protection measures governing the use of 0870/1 and 0844/5 numbers.
This consultation, 'Number Translation Services: A Way Forward', was published on 28 September 2005. The document included findings from consumer and business research commissioned by Ofcom.
To supplement the information published on 28 September, Ofcom has today published the full research findings and methodology.
This additional document includes detail on:
* Consumer research to investigate awareness, usage and understanding of different 08 number ranges;
* Research on business perspectives to understand why and how businesses use different NTS numbers;
* Mystery shopping to measure and compare the length of time it takes to connect to an operator when using 0800, 0845 and 0870 numbers.
The deadline for responses to Ofcom's NTS consultation is 6 December 2005.
Number Translation Services: A Way Forward A report of the key findings of two research studies conducted by HI Europe and MORI on behalf of Ofcom
http://www.ofcom.org.uk/consult/condocs/nts_forward/ntsrsch.pdf