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OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION (Read 390,119 times)
Dave
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #300 - Dec 10th, 2005 at 3:42pm
 
It is important to give reasons why you hold the views you do. Hopefully Ofcom will read the Yes/No answers and see no reasoning doesn't give firm basis that the person writing it understood or even thought about the question, and so the answer should be treated dubiously.
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firestop
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #301 - Dec 10th, 2005 at 3:58pm
 
Methinks Ofcom will grab any 'Yeses' they can find and count them towards their "They agree with us" tally!!
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NonGeographicalMan
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #302 - Dec 10th, 2005 at 4:10pm
 
An Interesting and much more intelligent response from Totem Communications who appear to be a TCP and say that 65% of their income is derived from Terminating call payments to 08 numbers before any revenue share is handed to the Service Provider (presumably implying that 09 numbers are significantly less profitable for them due to the much lower level of use).  They say that 90 to 95% of their income comes from NTS numbers sold by resellers and that their largest reseller for such numbers is the rather less intelligent Windsor Telecom Ltd.

See www.ofcom.org.uk/consult/condocs/nts_forward/responses/sz/TotemCommunicationsLtd...

They say the changes suggested by Ofcom would have a serious impact on their business model.

But to do them credit they don't suggest its all a fuss about nothing and there is no need for Ofcom to change anything.

Mind you on the Page 9 they were expecting Ofcom not to publish on the website they do disclose "that those who make the most noise" (i.e. this website and its members) may "ruin a perfectly good business model" for them.

But I respect a company that at least in its public view is inclined to express its views in a relatively intelligent way.  And Page 9 does make very interesting reading for so long as it remains there.  I think I have captured most of it above as and when it disappears.
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« Last Edit: Dec 10th, 2005 at 4:11pm by N/A »  
 
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NonGeographicalMan
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #303 - Dec 10th, 2005 at 4:12pm
 
firestop wrote on Dec 10th, 2005 at 3:58pm:
Methinks Ofcom will grab any 'Yeses' they can find and count them towards their "They agree with us" tally!!


Me also fears this to some extent.  However I think Ofcom now realise that with the Parliamentary anti 0870 motion and the relentless terrier like nature of the members of this website that the game may perhaps be up.
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Dave
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #304 - Dec 10th, 2005 at 4:31pm
 
See Mr Velissarides' response from Rapport Telebusiness Consulting:
Quote:
It was my view at the time, and still is, that in industries where the customer and competition is increasingly driving down costs of products and services, that some of that 0870 revenue should be returned to the company who was ultimately generating it (the corporate user).

He finds it acceptable to have competition drive down prices, but to get some of that 'lost' revenue back through 0870 numbers!

Meanwhile, read the Preston Travel Centre's response. They don't need to use 0870 but they have to call companies they work with on 0870!
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GrahamH
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #305 - Dec 10th, 2005 at 4:42pm
 
firestop wrote on Dec 10th, 2005 at 3:58pm:
Methinks Ofcom will grab any 'Yeses' they can find and count them towards their "They agree with us" tally!!


I agree  - we need to get ahead of them on this.

I haven't the time (or hard disk space) to analyse all 1055 pdf's, but would be willing to download a chunk of responses and classify as:

1. Simple Yes
2. Simple No
3. Argued Yes
4. Argued No
5. Too complex

With "No" being pro 0870, "Yes" being anti.

Hopefully the Argued Yeses will also include a significant number who have extended the debate and argued for fully sorting out 0870, 0871, 0845, 0844, 070, 118 numbers and the proposed 101 number among others!

Clearly we can't get too complex in the classification as there will many responses which don't fit cleanly, but this will give a steer and provide strong arguments if OFCOM's eventual statement is the whitewash (hogwash?) we all expect.

I'll take the As and Bs - any other volunteers?

Graham
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« Last Edit: Dec 10th, 2005 at 4:44pm by GrahamH »  

What's the point of 0845? Local rate my ar$e. Usually MORE than Inverness to Penzance on normal nos. Occasionally the same, never less!&&&&OFCOM - A Truly Great Regulator, if you're out to gouge consumers
 
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andy9
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #306 - Dec 10th, 2005 at 4:51pm
 
Dave wrote on Dec 10th, 2005 at 4:31pm:
See Mr Velissarides' response from Rapport Telebusiness Consulting:
Quote:
It was my view at the time, and still is, that in industries where the customer and competition is increasingly driving down costs of products and services, that some of that 0870 revenue should be returned to the company who was ultimately generating it (the corporate user).


How many tens of thousand dollars did Mr V pay for his last PC? 

The world's successful businesses have innovated, become more efficient and lowered prices. 

In Mr V's world, why should the market be distorted by price-fixing to years-out-of-date tariffs? And why should lazy complacency be subsidised?
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Dave
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #307 - Dec 10th, 2005 at 4:52pm
 
Robin Bloor's response seems to sum up today's UK telecommunications market nicely.
Quote:
How can the telecommunications industry in anyway justify having sales strategies that are diametrically opposed?? On one hand they are telling domestic customers Sign up for a fixed fee monthly account and you will get all you landline calls free. At the same time they are telling business customers sign up for 0870 and your customers pay you. This immediately reduces the number of free call to the domestic customers. Where is the justification in that?

I have to agree with his stance and conclude that they're all out for what they can get. It's most important that a nice part of their budget is spent on 'marketing' and couldn't give two hoots about the customer.
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NonGeographicalMan
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #308 - Dec 10th, 2005 at 5:00pm
 
Coming back to Totem Communications they basically admit that nearly all their income as a business is derived from the TCP Payments of the 070, 08 and 09 numbers they sell in their own name (the vast minority) and the numbers sold on their behalf by NTS number revendors.  They don't get any income at all it seems from terminating conventional 01/02 number traffic.

So with that being the case how can Ofcom claim that they don't think that money and financial reward is involved as a significant motivation in the use of these numbers and that companies mainly only want to have a national presence, call re-routing facilities etc, etc, blah de blah.

Although I accept that the call centres/service providers don't derive anything like all their income from the NTS revenue share its clear that the TCPs who terminate these calls and sell the numbers do get nearly all their income this way.  And it is this fact that has led to a whole pointless industry being spawned dedicated to foisting as many as possible of these unnecessary numbers on to businesses who don't need them and don't even really benefit from them (given that they are then also caught by the con when they need to make outgoing calls).  As usual Ofcom have been economical with the truth by selecting the facts that support their own apparent determination to keep as much as possible of this wholly worthless scam industry going.

You accuse my submissions to Ofcom of being lengthy Dave but when you are dealing with Ofcom who produced over 300 pages of consultation document and who cannot be given any wriggle room whatsoever then explaining at length why all of Ofcom's attempts to rationalise the use of these numbers are nonsense is in fact essential.  It is those people who have just said Yes, Yes, Yes who will be able to have their views completely manipulated in the way that Ofcom wants.
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« Last Edit: Dec 10th, 2005 at 5:00pm by N/A »  
 
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NonGeographicalMan
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #309 - Dec 10th, 2005 at 5:02pm
 
andy9 wrote on Dec 10th, 2005 at 4:51pm:
How many tens of thousand dollars did Mr V pay for his last PC?  

The world's successful businesses have innovated, become more efficient and lowered prices.  

In Mr V's world, why should the market be distorted by price-fixing to years-out-of-date tariffs? And why should lazy complacency be subsidised?


andy9,

I agree entirely with all of your comments in this post.
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Dave
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #310 - Dec 10th, 2005 at 5:18pm
 
Quote:
Coming back to Totem Communications they basically admit that nearly all their income as a business is derived from the TCP Payments [...].  They don't get any income at all it seems from terminating conventional 01/02 number traffic.

This is my point. These companies cherrypick the most lucrative 'services', as you would when running a private business. With telcos offering 'inclusive' call packages, and driving down geographical prices in general, there can hardly be much leeway for profit.

Quote:
So with that being the case how can Ofcom claim that they don't think that money and financial reward is involved as a significant motivation in the use of these numbers and that companies mainly only want to have a national presence, call re-routing facilities etc, etc, blah de blah.

Well, remember that it's the TCPs who make their money from these numbers. So they 'sell' the likes of 0870 by offering incentives like revenue and services, which they could not offer (financially, anyway) on geographical numbers.

So the only innovation that exists in today's telecom's market is that of how to get more money out of the public, rather than devising new services which provide benefits, and charging a reasonable fee for them.
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #311 - Dec 13th, 2005 at 5:19pm
 
OneTel now list the cost of the most used NGN's (0845/0870) along side the cost of their geographical numbers (see here). I don't think they did this back in September though (last time I checked) so it must be they are preparing for Ofcom's proposals to make telco's display the cost of these numbers alongside geographical costs.

Other teleco's (well most) should take note.
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« Last Edit: Dec 13th, 2005 at 5:21pm by bbb_uk »  
 
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NonGeographicalMan
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #312 - Dec 13th, 2005 at 5:29pm
 
bbb_uk wrote on Dec 13th, 2005 at 5:19pm:
OneTel now list the cost of the most used NGN's (0845/0870) along side the cost of their geographical numbers (see here). I don't think they did this back in September though (last time I checked) so it must be they are preparing for Ofcom's proposals to make telco's display the cost of these numbers alongside geographical costs.

Other teleco's (well most) should take note.


I suspect Onetell care slightly more about decent customer service than the likes of Tele2 or TalkTalk.  For instance when they started charging for their 118111 formerly free directory enquiry service they did add a message warning people before the call was connected.  Now can you imagine TalkTalk or a Finarea call brand doing such a thing?  No they would con you with free DQ for a while and then start charging you 50p a shot without telling you.  The first you would know would be on your phone bill.

I feel sure TalkTalk and Vodafone will only ever display NGN call costs with equal prominenence if it is made a legal obligation for them to do so with big fines for non compliance.
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NonGeographicalMan
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #313 - Dec 14th, 2005 at 8:39pm
 
A particularly unpleasant late submission by the Network for Online Commerce has just appeared on the Ofcom website:-

www.ofcom.org.uk/consult/condocs/nts_forward/responses/mr/NetworkforOnlineCommer...

They even have the audacity to date it 9th December 2005.  You would have thought dating it 6th December 2005 would have been more subtle.

At this rate perhaps in the New Year Colette Bowe and her colleagues at the Ofcom Consumer Panel will be able to drag themselves away from their round of pre Christmas parties in order to provide their late response? Shocked  Perhaps they should have given me a job on their august body but no after my recent application for the two vacant positions on the Ofcom Consumer Panel I was not even called for interview.

Now I wonder why? Wink Roll Eyes
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NonGeographicalMan
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Re: OFCOM - FUTURE OF 0870 NUMBERS - CONSULTATION
Reply #314 - Dec 14th, 2005 at 8:55pm
 
And a further very telling and revealing late submission by the Internet Service Providers Association (ISPA).

www.ofcom.org.uk/consult/condocs/nts_forward/responses/gl/ISPA.pdf

This states "ISPA welcomes the significant amendment of Ofcom's initial proposals on the future of NTS.  ISPA has consistently highlighted concerns that the use of 0845 numbers provide an important entry level product for ISPs in the Internet Market..... This response should be read in conjunction with the Position Paper that ISPA submitted to Ofcom in June 2005"

What a shame therefore that the rest of us don't have access to that Position Paper following smoke filled room talks between ISPA and Ofcom that appear to have taken place behind closed doors.

Am I the only one to think that Ofcom's original version of NTS Way Forward proposed also returning 0845 to geographic rates after 12 months at the same time as 0870.  Me thinks ISPA has friends in important places (eg Tony's Cronies) and has got at the original draft version of the NTS Way Forward document to which they obviously seem to have been given unfair special access. Shocked

So no wonder we had to wait until mid September instead of early summer for this consultation.  All the while ISPA must have been badgering their contacts to get two more years or more of revenue sharing on 0845.  And no wonder the final cosnsultation proposal to end 0870 revenue share but let it carry on with 0845 looks so mad.

0845 entry level for internet acccess!!!!!  What about 1p per minute 0845 numbers.  And what about £5 per month unlimited dialup with www.v21.co.uk
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