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Satellite Direct UK Ltd 08702 245777 (Read 40,601 times)
MoodyMamma
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Re: Satellite Direct UK Ltd 08702 245777
Reply #15 - Jan 10th, 2007 at 11:47am
 
I've now complained to the regulators about SatCover/Satellite Direct and their cold call recorded messages.  Considering that the staff of the company are reading this forum (skybus1), I am doubly appalled that the company is persisting in disregarding the TPS guidance.

When I rang the company to complain, they offered to take my details and have me removed from their phone list.  I explained that I would not be giving them my details, as in principle they should be removing all TPS numbers (which would include mine).  She said she'd pass on the message.....I am not holding my breath.
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NotSatDirectAgain
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Re: Satellite Direct UK Ltd 08702 245777
Reply #16 - Jan 15th, 2007 at 7:42pm
 
After getting four calls in as many days from these clowns, I have more information on them:

1) The geographic number from which I was called from was: 01273 771220 (their Hove registered address)
2) Their non-geographic number is: 08702 245 777
2) They confirmed that they are called "Satellite Direct UK Ltd" (today anyway).
3) Their head office is:
Satellite Direct UK Limited,
Imperium House,
Ford Land, Ford, Arundel,
West Sussex BN18 0DF
as confirmed by one of their staff in a previous post.

They are making unsolicited marketing calls claiming that "your sky box warranty has expired". They have breached TPS by calling me, therefore I have complained to TPS and would encourage anyone else to do so.

They also hold personal information about me which they confirmed that they "bought" from another party. They refused to declare who this party was under the Data Protection Act. They hold information about me and they can't tell me where they got it from? Hmmm. I have written to their head office above asking that they send me a copy of all the personal information that they hold about me. I would also encourage people to do the same.

One of their staff claimed that "I must have filled in a survey", which of course I did not. The information that they bought could only have come from one of two sources:
1) Sky themselves
2) The store (Laser) from which I bought the Sky package

I may be contacting the Information Commissioner's office depending on the response I receive.

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Dave
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Re: Satellite Direct UK Ltd 08702 245777
Reply #17 - Jan 16th, 2007 at 12:21pm
 
NotSatDirectAgain wrote on Jan 15th, 2007 at 7:42pm:
They also hold personal information about me which they confirmed that they "bought" from another party. They refused to declare who this party was under the Data Protection Act. They hold information about me and they can't tell me where they got it from? Hmmm. I have written to their head office above asking that they send me a copy of all the personal information that they hold about me. I would also encourage people to do the same.

More on the Data Protection Act on the Information Commissioner's Office website: www.ico.gov.uk
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beaglequeen
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Satellite Direct warranty scam
Reply #18 - Jan 18th, 2007 at 8:45pm
 
Hi i'm a newbie....some advice please my elderly mother was cold called by a company selling digibox warranties...she paid over the phone realised she'd given sone wrong info rang the tel no she was given and it was no longerin service at this point she realised she possibly had been conned. So has anyone ever gotten a refund from these cowboys

I am going to cause them alot of trouble but would like to hear from anyone who's had the same problem.....and please no replies from any company employees
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Dave
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Re: Satellite Direct warranty scam
Reply #19 - Jan 18th, 2007 at 8:54pm
 
What is the phone number? There is a thread for Satellite Direct UK Ltd already running
which is part way down the Geographical Requests section. Is it this company as it sounds like it?

~ Edit by Dave: † Threads merged. The thread that this refers to is this one.
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« Last Edit: Jan 20th, 2007 at 12:13am by Dave »  
 
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beaglequeen
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Re: Satellite Direct warranty scam
Reply #20 - Jan 18th, 2007 at 8:57pm
 
the number they gave was 08702 600250 which is out of service... have done some digging around and haven't found this is one of the numbers posted on the net as a number they normally use
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Tanllan
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Re: Satellite Direct warranty scam
Reply #21 - Jan 18th, 2007 at 9:19pm
 
And dispute the payment with your / her bank or credit card company.
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Ke1th
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Re: Satellite Direct UK Ltd 08702 245777
Reply #22 - Feb 20th, 2007 at 12:25am
 
A few months back I had quite an argument with Satellite Direct, they swapped out my newish Sky box and installed a very old box. Took a while and numerous calls/letters but they eventually gave me a better Sky box. So why am I telling you this?

Well, tonight I received an automated call from Satcover (I think). Unfortunately I didn't hear much else as I was far too busy shouting at a machine! But it sounded like they were offering me 2 free tickets to Turkey. Anyway I called the number - 0870 240 2559 and when a human answered I just asked for their name and address. The name was something like One 4 Travel and the address?

Imperium House
Ford Lane
Nr Arundel
W Sussex
BN18 0DF

And searching the net I found that address here, and it belonged to my old friends Satellite Direct.

Sounds like those cowboys are branching out - you have been warned. Anyway, I have complained to One 4 Travel, the Telephone Preference Service and the Information Communications Office as automated calls are contrary to the Privacy and Electronic Communications (EC Directive) Regulations 2003. Not that it'll do much; a nice long jail sentence would have been nice. Oh and a disqualification from running a company ever again.

And if any employees want to join in any kind of dialogue, please do feel free.
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Somerset
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Re: Satellite Direct UK Ltd 08702 245777
Reply #23 - Mar 1st, 2007 at 5:01pm
 
Had the same today about a holiday with CLI 0870 240 2559.  Message said call 1471 to return the call.
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lavender
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Satellite Direct UK Ltd
Reply #24 - Aug 5th, 2009 at 12:24pm
 
I'm afraid EVERY geo number you list for them is not correct - gives either a long tone, or a voice saying number not in use.
Their number is 0845 862 1532.   Any way of finding the geo number please ?
Their address is 168 Church Rd, Hove, Brighton BN3 2DL, but this is from a 2006 letter from them, so not sure it is corrrect.

But, they DID give me their Engineers number which IS geo !!!    01243 200150
I had to phone the 0845 to renew my 'subscription' for insuring my Sky+ digibox
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lavender
 
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Heinz
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Re: Satellite Direct UK Ltd
Reply #25 - Aug 5th, 2009 at 1:31pm
 
I think you'll find that particular cowboy outfit has now ridden off into the sunset - see HERE.
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
WWW  
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Dave
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Re: Satellite Direct UK Ltd
Reply #26 - Aug 5th, 2009 at 9:15pm
 
lavender wrote on Aug 5th, 2009 at 12:24pm:
I'm afraid EVERY geo number you list for them is not correct - gives either a long tone, or a voice saying number not in use.

Thanks for the feedback. I've removed the following entries:

Verified entries amended with 01243 200150:

Satellite Direct UK Ltd       0870 240 2473             01273 774200 (NU)
Satellite Direct UK Ltd       0870 224 5777             01243 556000 (NU)

Unverified entries removed:

Satellite Direct UK Ltd       0870 224 5777             01243 553528 (NR)             Press 1 then 1 again to speak to someone !! Fax: 01243 554624 (NR)
Satellite Direct UK Ltd       0870 224 5777             01903 718185 (NR)             Littlehampton; # also 0870 2240442 !?
Satellite Direct UK Ltd       0870 240 2465             01243 822886 (NR)

Key: NU=Number unobtainable | NR=Not recognised


They also use 0871 664 1400 which is in their terms and conditions as is the fax number 01243 556304, which is also now NU.

They also go by the name Satcover Ltd and some forums mention the name "Sat Support" for them aswell.

The Satellite Direct UK website gives 01243 200150 as their contact number.

As you can see above, we have, in the past has both 01243 (Chichester) and 01273 (Brighton) numbers, maybe for different parts of their operation.
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