Shiggaddi
Senior Member
Offline
Posts: 411
Saltash, Cornwall
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I have NTL freedom, which gives me NTL Internet (when they feel like it!!) over a BT line.
Today I dialed up as usual, and it wouldn't connect, however I heard voices on the phone, so I listened in and the announement said "Soory, the number you called could not be recognised, please check and call again"
This was the usual NTL dial up number, and the fact that it's not been recognised, is a failure on NTLs part, and they should fix it, if I were to report it.
However, thanks to this site, I called their freephone number, instead of 0870, and was given another freephone number to check the status. As far as NTL are concerned, everything is running fine.
I then went to speak to customer services, and told them of the problem, and they said that I should call their 090 number!!! I protested strongly, and said that the problem is a fault on your end, and I should not have to pay to report this problem. She then said that instead I could call a free number, so I said, "Thankyou"
She began to read out the number, and gues what, 0870!!
I then protested, and said that I should not have to call an 0870 number, to report a fault in their equipment, and pointed out that it's a premium rate number. Her response was that unlike other ISPs, who charge £1.50 for technical support, they were only charging 0870 rates.
I then argued that I was not after technical support, I was reporting a fault in their service, and said asked if I could have a geographical number instead. She said that the only way would be to call their 0870 number!! I then started to complain even more and said that I shold not be phoning premium rate numbers to report a fault with their systems. During that, they hung up on me!!!
This is totally disgusting. I am not after technical support. I am reporting a fault with their service, which in theory they should pay me to do, not the other way around!!
Of all the companies that I have dealt with, that rip us off with NGN phone numbers, this is by far the worse abuse I have had yet. The only reason why I am here to tell the tale now, is because my Dad on the downstairs computer, uses Virgin.
And of course, I could cancel my service with immediate effect, and not pay my next months service, but after last time, when they messed up my payments, they just get Wescot to deal with the matter, even though I had paid!! Imagine the trouble this time, if I were to refuse to pay!!
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