If you pay BT line rental on BT Options 1, 2 or 3 you are a customer who they must notify price changes to even if you mainly route your calls via CPS or indirect access codes with another provider or mainly use Voip.
I have sent the following email to Mr John Strutt at BT who is responsible for such matters:-
-----Original Message-----
From: NGM
Sent: 10 October 2005 22:10
To: john.strutt@bt.com
Cc: ben.verwaayen@bt.com; hanif.lalani@bt.com; ian.livingston@bt.com; david.stewart@ofcom.org.uk; steve.unger@ofcom.org.uk; gareth.daves@ofcom.org.uk; claudio.pollack@ofcom.org.uk; polly.weitzman@ofcom.org.uk; sean.williams@ofcom.org.uk; tim.suter@ofcom.org.uk; kip.meek@ofcom.org.uk
Subject: Why does BT Together Website & BT Official Price List Now Show 3p per minute charge on Options 1, 2 and 3 after the first hour?
Dear Mr Strutt,
As BT's General Manager of Retail Pricing Policy & Design I write to draw your attention to what looks like an alarming error in the BT Together section of BT's pricing website and the BT official price list that now shows offpeak and weekend calls on BT Options 1, 2 and 3 costing 3p per minute after the first hour, even though this contradicts the current official BT residential customer pricing booklet dated September 2005 for your residential phone line customers that states they cost 1p per minute after the first hour.
I am sure the 3p per minute after the first hour price must be wrong as I know you would surely have to give considerable advance notice of such a price change in your Update booklet for residential customers and elsewhere.
The discrepancies occur as follows:-
This page says that calls now cost 3p per minute on BT Options 1, 2 and 3 after the first hour
but
this page on P5 says calls cost 1p per minute after the first hour which also coincides with pricing that BT has notified previously in its Update leaflets and elsewhere
However
this page suggests again that calls cost 3p per minute after the first hour offpeak on BT Options 1, 2 and 3
This is also currently being discussed in the following web forum:-
http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?board=news;action=display;num=...Can you please account for these very alarming inconsistencies in the pricing information displayed on your website which hardly do much for BT's already tarnished reputation for not displaying all its call prices (especially for say 09 premium rate numbers and international mobile call prices) in a consistent and comprehensible form.
I look forward to hearing from you.
Regards,