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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › Co-operative Bank

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Co-operative Bank (Read 18,776 times)

BenDToy

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Posts: 30

Co-operative Bank
Oct 11^th, 2005 at 12:32am

I have visited occasionally and have finally registered and am making my first post. Until now I have been enthusiastically berating and boycotting companies such as Sky (found the Disney option works though)!

Not sure if this is the sort of thing of interest, but I found the following statement on the "Contact Us" page of the Co-op Bank web site;

".....please ring 0870 600 0328 between 9am and 9pm for further assistance. Calls are charged at national rate."

I have emailed them with my comments to this, and await their response with interest.

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MEMBER02 Newbie Offline Posts: 26	Re: Co-operative Bank Reply #1 - Oct 11^th, 2005 at 1:25pm i too have also emailed them about this misleading information.
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mc661 Senior Member Offline Habitual FOI requester. Posts: 432 West-Norfolk Gender:	Re: Co-operative Bank Reply #2 - Oct 11^th, 2005 at 10:29pm the co-op should, once it gets to the right people, fix this. I will get my local Co-Op Regional Society to write to their contact. The Co-Op bank is part of CFS which is also part of CRS/CWS (or whatever there called today) which is then part of Co-Operatives UK.
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MEMBER02 Newbie Offline Posts: 26	Re: Co-operative Bank Reply #3 - Oct 15^th, 2005 at 8:43pm I emailed co op and they have not even acknowledged my email or replied,shame on them. 0870 number is still being classed as national call rate
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MEMBER02 Newbie Offline Posts: 26	Re: Co-operative Bank Reply #4 - Nov 5^th, 2005 at 5:06pm The co operative have not removed the misleading national rate lie for their rip off 0870 number,not even bothered to reply to my email,just shows how theylike to treat loyal customers
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Sonny

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Posts: 22

Re: Co-operative Bank
Reply #5 - Nov 6^th, 2005 at 6:12pm

For some years I have been a regular customer of both the Co-operative Bank and Smile (the on-line banking arm).

Smile used to offer 0845 843 2265 but are now pushing 0870 843 2265 at us. Ha ha! And they keep trying to tell us how "ethical" they are.

The 0161 number for Smile on SAYNOTO0870 is excellent.

I had a run-in with Co-op Bank some while back, but it did mean that I ended up with a VERY USEFUL contact in their executive office. If any of you have a particular problem with them, send me a personal mail and I'll try to help. Preferably when we collected a good bit of ammunition.

Sonny

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BenDToy

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Posts: 30

Re: Co-operative Bank
Reply #6 - Nov 9^th, 2005 at 1:46pm

I thought it was worth updating everyone. I have had the following:
- one email asking for my postal address.
- one letter advising that they were investigating my enquiry
- one further letter apologising for the delay in providing a proper response.

So no real success, but continual assurances that it is being dealt with.

Further updates as and when available.

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