SAYNOTO0870.COM - University of Derby

jrawle

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Re: University of Derby
Reply #30 - Oct 18^th, 2005 at 12:27pm

The accommodation phone system is often completely separate from the main university system, and there wouldn't be enough extension numbers if they shared the same code anyway!

In Leicester, the University is 252xxxx and 223xxxx, and the two different lots of accommodation are 005xxxx and 214xxxx.

From previous experience with NTL, the extension number is the same as the last four digits of the 0870 and geographical numbers.

Therefore, I suggest you try the eight Derby numbers I listed before with the four digits replacing zxxx.

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onesexylady

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Re: University of Derby
Reply #31 - Oct 18^th, 2005 at 3:06pm

Well I tried all 8, the first one was an unrecognized line the others rang but no one answered. My daughter was in her room with the bell on so they arent her numbers unfortunately Sad

Anyone have any suggestions on what to try now? I tried her halls of residence number too but put her extension in the last 4 digits instead just to see but that was unrecognized too

I tried dby's suggestions without success aswell

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« Last Edit: Oct 18^th, 2005 at 3:13pm by onesexylady »

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onesexylady

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Re: University of Derby
Reply #32 - Oct 18^th, 2005 at 3:49pm

Dave

I asked her to try the 1899 to try to get the georaphical number but its a lecturers internal number so she cant ring it. I told her to try the NTL alternative to 1899 (0808 1 708 708 ) number and that wont go through either because shes not registered for outside calls. She was actually trying to avoid doing that unless its really necessary as they want all her card details to register and shes not too keen on putting them in. It's really just so people can ring her cheaper

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« Last Edit: Oct 18^th, 2005 at 3:55pm by onesexylady »

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Dave

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Re: University of Derby
Reply #33 - Oct 18^th, 2005 at 7:50pm

Quote:

I asked her to try the 1899 to try to get the georaphical number but its a lecturers internal number so she cant ring it. I told her to try the NTL alternative to 1899 (0808 1 708 708 ) number and that wont go through either because shes not registered for outside calls. She was actually trying to avoid doing that unless its really necessary as they want all her card details to register and shes not too keen on putting them in. It's really just so people can ring her cheaper

To do any of these she will need to be registered to make an outside calls!

If she picks her phone up and dials 1899, then she will get extension 1899 (should it exist).

If she picks her phone up and dials 08081708708 she will probably get the university operator, if 0 is the operator/switchboard.

In both cases, she must use some sort of prefix to get an outside line. You mention she will need to enter a few numbers before she can make an outside call. So if (for example) those numbers she must enter are 1234, then enter 12341899 or 123408081708708 and so on.

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joe65

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Re: University of Derby
Reply #34 - Oct 18^th, 2005 at 10:41pm

Quote:

Also if she were to register to ring out external calls she has to ring a 4 digit number which is completey different too, followed by a 7 digit account code they would give her on registration followed by a 4 digit pin code. Of course as she hasnt registed she doesn't know these numbers only her own internal one.

It sounds like the 4 digit code to ring out shoots her straight through to an account validation server - possibly with Voice prompts for account code and Pin etc. (like using a BT Chargecard).

If that's the case there's probably not much chance of getting a direct outside line. Cry

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onesexylady

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Re: University of Derby
Reply #35 - Oct 19^th, 2005 at 8:53am

Jrawle

Well She was going to register to try it but as it seems in her case its just about impossible there’s not much point really. What I might do is actually ask them direct then for the geographical number under the freedom of information act as someone pointed out before. Although I think you have to pay for this information for administrative fees and I'm not sure if I'd actually get the information in the end from the little that was put on the site about that. I think I'd have to put it in writing too so it could take a while.

It's very disheartening though that even the Universities themselves add to the struggle to be at University now. Everything is against the students unless they are lucky enough to come from wealthy families

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« Last Edit: Oct 19^th, 2005 at 8:59am by onesexylady »

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NonGeographicalMan

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Re: University of Derby
Reply #36 - Oct 19^th, 2005 at 9:06am

Quote:

Jrawle

Well She was going to register to try it but as it seems in her case its just about impossible there’s not much point really. What I might do is actually ask them direct then for the geographical number under the freedom of information act as someone pointed out before. Although I think you have to pay for this information for administrative fees and I'm not sure if I'd actually get the information in the end from the little that was put on the site about that. I think I'd have to put it in writing too so it could take a while.

It's very disheartening though that even the Universities themselves add to the struggle to be at University now. Everything is against the students unless they are lucky enough to come from wealthy families

You need to telephone and establish the email address for their Freedom of Information Act Officer. Their email address will then be firstname.lastname@derby.ac.uk presumably.

You then need to send an email with Subject Freedom of Information Act 2000 asking for the name of the telecoms company, what invstigation was made of the extra cost and accessibility issues for students and their relatives of using this 0870 number, especially for relatives who could only call on a mobile phone, a BT payphone or from overseas which all charge a fortune to 0870. It would be unusual to charge for such a modest request. Only Ken Livingstone seems to like to do that as he has a lot to hide Wink

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« Last Edit: Oct 19^th, 2005 at 9:12am by N/A »

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jrawle

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Re: University of Derby
Reply #37 - Oct 19^th, 2005 at 11:22am

Quote:

Well I tried all 8, the first one was an unrecognized line the others rang but no one answered.

It's the first number. I just tried it with a random number and got a random person in Derby.

Did you try the numbers from an NTL line? I could call from an NTL line. This is the same situation as in Leicester, where they use a "national dialling only" number that can't be called from a BT line.

These numbers can be called from NTL lines and from Orange mobiles.

If you'd like me to try your daughter's number from my line sometime and she doesn't object to me having her number, I'm happy to do that (send me a private message).

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onesexylady

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Re: University of Derby
Reply #38 - Oct 19^th, 2005 at 11:35am

I'm on NTL myself so I don't know why its not working then but I tried it again but I already tried 3 times and it said it says you have entered an invalid number, this is also by using 1899 too though but all the other 7 go through apart from that one also using 1899 so I really don't know

I tried it without the 1899 too and all it does is give a dial tone

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« Last Edit: Oct 19^th, 2005 at 11:39am by onesexylady »

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jrawle

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Re: University of Derby
Reply #39 - Oct 19^th, 2005 at 11:46am

I'm not using a normal NTL domestic line, although with the Halls numbers in Leicester I know that people can (or at least could) call them from normal NTL lines. And I tried an Orange mobile last week.

NTL might have got wise to this and blocked the numbers, in which case there's nothing we can do. However, I might have another go at BT for blocking them, as they are obliged to allow calls to any number in the UK.

I don't know if the number maps to the same extension number, as I don't know who the poor person I called at random was. So perhaps you need an 01332 05 number but the last four digits are different.

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onesexylady Junior Member Offline Posts: 97 Nottingham Gender:	Re: University of Derby Reply #40 - Oct 19^th, 2005 at 12:49pm To request FOI from the university would it have to come directly from my Daughter as a student or can I request this information?
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idb

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Re: University of Derby
Reply #41 - Oct 19^th, 2005 at 12:54pm

Quote:

To request FOI from the university would it have to come directly from my Daughter as a student or can I request this information?

Anyone can request the information. I've just submitted FOI requests to three universities - Bristol, Exeter and Nottingham and more will follow. This exploitation of students and their families is a disgrace.

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As from November 21, 2013, I no longer participate in the forum and am unable to receive private messages.

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onesexylady Junior Member Offline Posts: 97 Nottingham Gender:	Re: University of Derby Reply #42 - Oct 19^th, 2005 at 12:56pm Well I emailed a request for the freedom of information officers contact details and they replied asking me to supply them with mt personal details and course details ect. I havent replied just yet I was just waiting to see what was said here
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NonGeographicalMan

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Re: University of Derby
Reply #43 - Oct 19^th, 2005 at 12:57pm

Quote:

To request FOI from the university would it have to come directly from my Daughter as a student or can I request this information?

See http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?board=test;action=post;num=112...

Who can request information?

Anyone can request information under the Act after 1st January 2005, regardless of age, nationality or location.

What does it cost?
If you are requesting information contained in an authority's publication scheme, the scheme will also give details of whether (and how much) the authority will charge for providing the information.

If you are requesting information not contained within the publication scheme, the authority may charge you a fee, as laid down in Regulations.

These Regulations provide that requests which will cost less than £450 to answer (£600 for requests to central government) will be free of charge, although public authorities may charge for the cost of photocopying and postage etc.

If your request will cost more than this to answer, the public authority can refuse to answer your request, answer it for free, or charge up to and including the full cost of answering.

If you refuse to pay the fee, the public authority can refuse to supply the information.

In practice they won't charge for a request this trivial and if they were going to they would have to tell you. So nothing to lose really and its probably easier for you to ask as you are the main disadvantaged party in terms of your call costs. Also that way you aren't asking on your daughter's behalf but in your own right as someone needing to call their number which is a better situation.

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NonGeographicalMan

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Re: University of Derby
Reply #44 - Oct 19^th, 2005 at 1:01pm

Also Derby University has a section of their website telling you how to make an FOI request:-

http://www.derby.ac.uk/foi.html

They have a request form for information under their Publication Scheme but I would tend to ignore this and just make sure you call the university and check who the Freedom of Information Officer is and then send your request to that person.

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