SAYNOTO0870.COM - Virgin.Net

jamesbond Senior Member Offline Posts: 301 Suffolk Gender:	Re: Virgin.Net Reply #15 - Jan 31^st, 2007 at 7:28pm Hi there! If there were more people like you, then the large companies would not rip off us individuals. I applaud you - well done! James Bond
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mayflower Newbie Offline Posts: 7	Re: Virgin.Net Reply #16 - Jan 31^st, 2007 at 8:54pm Gabriella, you are a star!!!!! I echo James Bonds sentiments completely - well done!
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trubster

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Re: Virgin.Net
Reply #17 - Feb 1^st, 2007 at 6:48am

gabriella wrote on Jan 31^st, 2007 at 5:03pm:

Hi,

I work for Virgin.Net technical Support in Newport.

The number for reception is 01633 670000
The Fax number is 01633 670100

If you call reception and say you have premium rate numbers barred from your line they will put you through to tech support.

Wink

Do you know if the premium rate number is directed to the same office as the 2 above numbers???

Cheers

Kev

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trubster

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Virgin.Net Extention Numbers
Reply #18 - Feb 1^st, 2007 at 7:12am

I have too much free time on my hands, honestly :-D

I have been playing about with the numbers posted and just to update everyone (Help if you can) I have found some numbers, I called 01633 670 (000 --> 100) Below are what the numbers are

100 Fax
099 Ring (No Answer) €
098 Dead Tone
097 Oliver Hughes (Voicemail)
096 Dead Tone
095 Dead Tone
094 Dead Tone
093 "NTL" Internal Number, Did not want to comment which department he was from
092 Dead Tone
091 Dead Tone
090 Yan? Virgin Net (Voicemail)
089 Dead Tone
088 Ring (No Answer) €
087 Got through to standard "Hello" No comment on which department
086 Dead Tone
085 Alex Possell (Voicemail)
084 Dead Tone
083 Dead Tone
082 Dead Tone
081 Dead Tone
080 Ring (No Answer) €
079 Dead Tone
078 Dead Tone
077 Dead Tone
076 Ring (No Answer) €
075 Dead Tone
074 (Sounded Like G-SOP) NTL, No further info
073 Same as 074!
072 Dead Tone
071 Dead Tone
070 Same as 074!
069 Same as 074!
068 Ring (No Answer) €
067 Ring (No Answer) €
066 Dead Tone
065 Dead Tone
064 Dead Tone
063 Dead Tone
062 Answered, Peter Kay!!! (Didn't know HE worked for virgin) lol
061 Ring (No Answer) €
060 ENGAGED!
059 Ring (No Answer) €
058 Dead Tone
057 Dead Tone
056 Dead Tone
055 Dead Tone
054 Ring (No Answer) €
053 Dead Tone
052 Number no longer in use please call... 046/096 (Numbers listed as dead tones)
051 Chris Harry (Voicemail)
050 Dead Tone
049 Dead Tone
048 Just got "Hello", sounded like forwarded to mobile!
047 "U Rest" Kitchen?!?!?!? lol
046 Dead Tone
045 Ring (No Answer) €
044 Dead Tone
043 Dead Tone
042 "Good Morning Shirley Speaking"... No comment on department.
041 Ring (No Answer) €
040 Ring (No Answer) €
039 Unable to get name, no company/department mentioned
038 Andrew Leigh (Voicemail)
037 Matthew Huggat? (Voicemail)
036 Ring (No Answer) €
035 Dead Tone
034 Dead Tone
033 Ring (No Answer) €
032 NTL Security
031 Ring (No Answer €
030 Dead Tone
029 Dead Tone
028 Dead Tone
027 Dead Tone
026 Dead Tone
025 Call Queue, "Jenny Speaking" No Departnemt Given, NOT TECH SUPPORT
024 "Hello", No name or department
023 "This line is not yet active, please check and redial"
022 Dead Tone
021 Dawson Morris of IDM Application Services (Voicemail)
020 "Hello", No Name or department
019 Voice Mailbox 2221
018 Ring (No Answer €
017 Dead Tone
016 Dead Tone
015 Ring (No Answer €
014 Dead Tone
013 "Hello", No Name or department
012 Ken Alexander, Voicemail
011 Ring (No Answer €
010 Ring (No Answer €
009 Ring (No Answer €
008 Voicemail
007 "Hello", No Name or department
006 Engaged
005 Dead Tone
004 Dead Tone
003 Andy Pole, No Department Given
002 Dead Tone
001 Dead Tone
000 Fujitsu Switchboard # ?!

If you can help, let me know what numbers you can try i.e. 101-120 etc so I know not to do them again. That Premium number is in there somewhere.

Also, could James or Gabriella let me know what the G-Sop and other internal extentions are for, the last 3 digits are probably the internal extentions as well as external.

Thanks, Kev

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« Last Edit: Feb 1^st, 2007 at 11:59am by trubster »

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Dave

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Re: Virgin.net Sales & Customer services
Reply #19 - Feb 4^th, 2007 at 4:04pm

Dave wrote on Jun 27^th, 2006 at 7:41pm:

The head office switchboard number is 020 76646000. See if they will put you through.

There is now a recording on this number redirecting to:

Virgin.net 020 7299 6060
Virgin Black 020 76646155
Virgin Fuels 020 7664 6265

Calling 020 7299 6060 answers as the switchboard for Flextec, Telewest, RBS and UKTV. Undecided

The message is also on 020 7299 6000.

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bankhead

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Virgin.net Technical Support
Reply #20 - Jun 12^th, 2007 at 7:04pm

Forgive me if this question has been asked before, this is my first visit to this excellent forum.
My 77 year old father is using Virgin pay as you go and has a problem with the connection. I tried everything to fix it but it seems the problem is at Virgin's end. The only help number to contact them is 0906 2170003 which is a premium number. Anyone or most who are on PAYG do so because they can't afford to pay a monthly fee so to make a helpline a premium number is scandalous.
Anyway, enough of my ranting, is there an alternative number he can use ?
I appreciate any help on this as I live 120 miles from dad and can't phone myself as I need to be in front of his computer.

~ Edited by Dave: Post title amended

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« Last Edit: Jun 12^th, 2007 at 7:19pm by Dave »

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Dave

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Re: Virgin.net Technical Support
Reply #21 - Jun 12^th, 2007 at 7:24pm

bankhead wrote on Jun 12^th, 2007 at 7:04pm:

My 77 year old father is using Virgin pay as you go and has a problem with the connection. I tried everything to fix it but it seems the problem is at Virgin's end. The only help number to contact them is 0906 2170003 which is a premium number. Anyone or most who are on PAYG do so because they can't afford to pay a monthly fee so to make a helpline a premium number is scandalous.

It's not scandalous because technical support has to be paid for and you already admit that they have no monthly contract as they are pay as you go. If the problem is at Virgin's end, then they should sort that at normal telephone rates.

I have joined your thread to the existing one, and if you look back to reply #14 you will find a number for Newport's reception where technical support is based.

If you have technical problems, I suggest that you ask on The Scream! Forums or MoneySavingExpert.com Forums, Techie section.

What's the problem?

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Cruz

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Re: Virgin.net Technical Support
Reply #22 - Jun 12^th, 2007 at 7:58pm

bankhead wrote on Jun 12^th, 2007 at 7:04pm:

My 77 year old father is using Virgin pay as you go and has a problem with the connection.
Anyway, enough of my ranting, is there an alternative number he can use ?

Yes, may I recommend a 18185 account and http://www.geoisp.co.uk/ - that way he'll pay 5p for internet access at any time of the day or night and no further charges.

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bankhead Newbie Offline Posts: 3	Re: Virgin.Net Reply #23 - Jun 12^th, 2007 at 7:59pm Dave, I asked a simple question. Now can I ask another...what's your problem ? What's with the attitude ?
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Dave

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Re: Virgin.Net
Reply #24 - Jun 12^th, 2007 at 8:26pm

bankhead wrote on Jun 12^th, 2007 at 7:59pm:

Dave, I asked a simple question. Now can I ask another...what's your problem ? What's with the attidude ?

Excuse me? What are you talking about?

You expect something for nothing in so much as you believe technical support should be free. You say it's scandalous, and I commented on this. I say again, if the problem is at their end, then it should be a normal rate telephone call, if the problem is at your end, then it is fair to charge for technical support.

I then suggested a couple of websites where people may help you for free.

Finally, I asked what the problem is as I believed someone on here might be able to solve it

for free

!!!

You have not responded to this, and after giving you the chance of help for free you suggest I have an "attitude". Yes, go and call that 0906 number and sort out your problem !!!

You can't help some people........ Roll Eyes

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« Last Edit: Jun 12^th, 2007 at 8:28pm by Dave »

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bankhead Newbie Offline Posts: 3	Re: Virgin.Net Reply #25 - Jun 12^th, 2007 at 8:31pm Maybe I read your reply wrongly and if so, I apologise. You say if the problem is at their end the call should be at normal rate, there is no normal rate, the premium number is the only number available hence my original question.
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