Is that the number you can call for a "free" information pack on digital TV services? 

Please complain to the BBC's Director of Editorial Policy Stephen Whittle who should be there to stop precisely this kind of deplorable scamming by the BBC and their disgusting Capita henchmen:-

stephen.whittle@bbc.co.uk

Also cc to:- michael.grade@bbc.co.uk and mark.thompson@bbc.co.uk

Do not call BBC Information's 0870 number to complain as this is run by Capital staff who simply place all such complaints in their electronic dustbin.

This might also be worth a complaint to Ofcom who are the only people who can control the BBC over such matters.  Make sure to ask to have your call logged as an official complaint and to be given a reference number for the call.

NGN,
I have written an email but  when I go to send it I am informed there are "no matches" for michael grade or mark thompson
I copied and pasted the addresses from your post

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Presumably they attempt to justify this on the basis that 0870 calls are still charged at the tariff that used to be applicable to the millions of BT Standard line rental customers who have now been forcibly transferred to the £9 per quarter more expensive BT Option 1 tariff (£3 more line rental and £6 lost calling allowance).

But the fact is that this tariff now only applies to customers on the BT Light User Scheme so it is anything but Standard!.  But this latest disgrace shows that the BBC will prostitute itself in almost any way that its Capita call centre ripoffs partners in crime tell it to.

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Neither "at standard rates" or "at your operators standard rates" is an accurate statement in the context of 0870.

The BT should just not say anything about the call price if they want to go on scamming but not actively mislead callers.  It is unfortunately clear that the ASA's Stop the Call Confusion guidance unfortunately does not appear to Broadcast Advertising or to the BBC as a body.

So instead normal Trading Standards laws apply.  Under those staying silent on call cost is acceptable but saying things like 0870 is at the National Rate or at Standard Rates is not.

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The words Local, National & standard are just now so devalued , suggestive and misleading, that saying nothing..., would be at least..... less un-helpful.

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That has worked, I originally copied and pasted them seperately into the cc field with a gap between them therefore I would have thought it should have worked, anyway they have gone and I received an outo reply from Stephen Whittle that he is out of the office with a text/phone number for urgent calls.