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Parliamentary update (Read 530,318 times)

idb

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Re: Parliamentary update
Reply #285 - May 2^nd, 2008 at 12:02am

idb wrote on May 1^st, 2008 at 10:13pm:

[...] and re-iterating the Government's position that

“patients should not be expected to pay more than the equivalent of a local call”.

The Department is currently gathering evidence on the use of 0844 numbers in general practice and will consider what further action is necessary in light of that evidence.

The evidence is remarkably simple to 'gather'.

A competent individual within the NHS should ask an independent telecommunication expert (i.e. not from Ofcom), to determine the cost of calling a surgery in, say, Penzance, from a) within Penzance, and say b) from Aberdeen. The costs should be calculated for a one, five and ten minute call to a) a standard geographic Penzance number (which we shall refer to as the 'local call') and b) to a 0844 number. The following providers should be used:

BT; Virgin Media; O2; Vodafone; 3, T-Mobile; Orange and Virgin Mobile for both typical contract and typical pre-pay rates.

This will show, unequivocally, that the only situation where “patients should not be expected to pay more than the equivalent of a local call” will be as a result of the patient calling the geographic number.

It's so easy, despite the NEG spin and deceit.

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NGMsGhost Supreme Member Offline The Forum Ghost of NonGeographicalMan<b r /> Posts: 2,720 Surrey, United Kingdom Gender:	Re: Parliamentary update Reply #286 - May 2^nd, 2008 at 2:14am SilentCallsVictim wrote on May 1^st, 2008 at 11:41pm: Forum members may wish to ensure that whatever action is thought necessary is fully informed by making thier own submissions and soliciting others. What email address or other point of contact should we make our submisisons to?
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SilentCallsVictim

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Re: Parliamentary update
Reply #287 - May 3^rd, 2008 at 1:44am

NGMsGhost wrote on May 2^nd, 2008 at 2:14am:

What email address or other point of contact should we make our submissions to?

The Department of Health website offers a variety of points of contact at the following URL- http://www.dh.gov.uk/en/ContactUs/ContactDetailsList/DH_066319.

Your MP may wish to note that Ivan Lewis, a junior DH minister, was first to invite submissions from MPs.

As submissions from the public have not been solicited, no specific contact point has been offered. My telephone enquiry to the contact centre resulted in the advice that Mr Lewis's team of officials was doing this work and they could be reached via the main DH email address - dhmail@dh.gsi.gov.uk.

Mark Britnell, Director General of Commissioning & System Management, indicated ownership of the process in his letter to PCTs of 3 March. Evidence of a personal email address at the same DH domain can be readily found using Google.

I must encourage members to request their MPs to make submissions on behalf of their constituents, as no other approach can demand a hearing or a response. Whilst saying this, I must also report that other ways of getting the message through can perhaps be effective. It is for each member to choose how best to see that the right evidence is made available. There are many channels through which this could be achieved.

@fairtelecoms (tweets)

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idb

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Re: Parliamentary update
Reply #288 - May 6^th, 2008 at 12:36am

House of Commons Hansard Written Answers for 01 May 2008 (pt 0005)

Departmental Telephone Services

Mrs. Villiers: To ask the Secretary of State for Transport pursuant to the Answer of 28 January 2008, Official Report, columns 43-44W, on departmental telephone services, how much money (a) her Department and (b) its agencies raised from 0845 and similar cost telephone lines in each of the last 10 years. [193990]

Jim Fitzpatrick: The money raised by the Department for Transport and its agencies from 0845 and similar cost telephone lines since the Department was formed in 2002 is set out in the following table. All of these telephone lines are either revenue neutral or the money raised is less than the cost of the service.

Money raised (£) Comments
DFT (Central)
0
One 0845 line which generates no income

DVLA
2002-03—623,539
Has 17 0800, 0870 and 0845 lines—all revenue is from the 0870 lines

2003-04—874,965

2004-05—1,945,131

2005-06—2,423,517

2006-07—2,894,284

2007-08—2,555,102 (year to date)

DSA
Up to 2002-03—not available
Has 4 0870 lines currently being changed to 0300 lines

2003-04—702,326

2004-05—706,399

2005-06—693,254

2006-07—623,284

2007-08—639,048 (year to date)

1 May 2008 : Column 600W
HA
0
Has 4 0845 and 0870 lines which generate no income

MCA
0
Has one 0870 line which generates no income

VOSA
Up to 2003-04—0
Has 3 0845 and 0870 lines—all revenue is from the 0870 lines

2004-05—10,386

2005-06—63,407

2006-07—72,397

2007-08—62,894 (year to date)

VCA
0
Has one 0844 line which generates no income

GCDA
0
Has no 0845 or similar lines

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idb

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Re: Parliamentary update
Reply #289 - May 6^th, 2008 at 12:47am

House of Commons Hansard Debates for 01 May 2008 (pt 0014)

The Government have laid the foundation for the eradication of child poverty, and the direction of travel is now well established. However, I would like to raise with the Minister a couple of issues that have arisen in my constituency and are pertinent to the debate as well as to those living on a fixed income throughout the country.

First, I am grateful to Dr. Calum McCabe, one of our local GPs, who has brought to my attention a problem experienced by some of his patients in accessing benefits by phone. As we all know, many people on fixed incomes do not have landlines and instead use pay-as-you-go mobile phones. They may be more expensive in the long term but, like prepayment meters, they are used because they mean that people on fixed incomes do not run up bills. Many Government-run helplines—such as the ones for tax credits, benefits inquiries and the social fund—use numbers with the 0845 prefix that are assumed to be free or local-rate numbers. However, mobile network operators connect customers to the services at premium rates, with the result that low-income users who have no access to a landline incur disproportionate costs in accessing taxpayer-funded services.

I draw the Minister's attention to early-day motion 1285, which has been signed by 65 hon. Members of all parties. It calls on the Government to bring in legislation so that the numbers are genuinely free to all users. It also asks the Government to look into providing free of charge at the point of use all essential Government-run helplines for which no alternative face-to-face service is provided.

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Keith Senior Member Offline Posts: 378 Surrey Gender:	Re: Parliamentary update Reply #290 - May 6^th, 2008 at 7:03am Clearly the same logic applies to Surgery numbers. Interesting that it is a Doctor that raised the issue. I assume he is one that doesn't use an 0844 number.
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SilentCallsVictim

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Re: Parliamentary update
Reply #291 - May 6^th, 2008 at 9:53am

Keith wrote on May 6^th, 2008 at 7:03am:

I assume he is one that doesn't use an 0844 number.

His practice uses a geographic number itself, however its out-of-hours service is provided by Ayrshire Doctors on Call, accessed through NHS 24 (the Scottish equivalent of NHS Direct), on 08454 24 24 24.

Sandra Osborne (the MP quoted above) has been informed of this.

@fairtelecoms (tweets)

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idb

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Re: Parliamentary update
Reply #292 - May 7^th, 2008 at 10:22pm

House of Commons Hansard Written Answers for 06 May 2008 (pt 0023)

Revenue and Customs: Telephone Services

Joan Walley: To ask the Chancellor of the Exchequer how much has been raised by the introduction of the premium rate 0845 telephone number at HM Revenue and Customs; and if he will make a statement. [203310]

Jane Kennedy: HM Revenue and Customs do not operate any premium rate telephone services and raise no revenue through the use of 0845 business rate lines.

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idb

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Re: Parliamentary update
Reply #293 - May 12^th, 2008 at 9:42pm

House of Commons Hansard Written Answers for 08 May 2008 (pt 0020)

Departmental Telephone Services

Julia Goldsworthy: To ask the Secretary of State for Children, Schools and Families what (a) 0800, (b) 0845 and (c) 0870 telephone numbers for the public are in use by (i) his Department and (ii) agencies which report to his Department. [200120]

Kevin Brennan: The information as requested is not readily available centrally within the Department for Children, Schools and Families (DCSF). To respond fully would involve an extensive internal and external information collection exercise which would exceed the recommended disproportionate cost threshold. DCSF does not keep central telephony records for its arms length bodies, However, to be helpful, the following information, relating solely to DCSF headquarters, can be provided.

DCSF currently employs a total of 24 non-geographic telephone numbers. These can be categorised broadly into two groups: those for use by citizens; and those for use internally by DCSF staff.

Services used by citizens and accessed by customers calling non-geographic telephone numbers are shown in the following table.

Helpline Number Information/help provided
Headship Information Line
0845 716 5136
Information in connection with national headship training programmes

EDUBASE
0870 120 2527
Provision of schools data to the public

Sexwise Helpline
0800 28 29 30
For under 18s—answers queries on sex and relationships

Office of the Schools Adjudicator
0870 001 2468
Schools Adjudication service

Education Maintenance Allowance
0800 056 2811
Helpline for organisations involved in delivering EMA

Young Minds
0800 018 2138
For parents concerned about the mental health of a baby, young person

One Parent Families
0800 018 5026
Support for lone parents

Family Rights Group
0800 731 1696
Support for families whose children are involved with social services

DCSF Main Switchboard officials
0870 001 2345
Service to route callers to DCSF

DCSF Public Inquiry Line
0870 000 2288
General information line for all DCSF related inquiries

Prolog
0845 602 2260
DCSF publications helpline

Families need Fathers
0870 760 7496
Help parents to retain, develop and make best use of children's relationship's

Fast Track Helpline
0845 601 5921
Queries from fast track teachers and head teachers

Fast Track recruitment helpline
0845 058 1066
Teachers applying to join the Fast Track Teaching programme

Teacher information line
0845 600 0991
Advice on training opportunities and support available

Return to teach line
0845 600 0993
Advice on training opportunities and support available

National Strategies Helpdesk
0845 850 1444
To support the delivery of the national strategies

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idb

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Re: Parliamentary update
Reply #294 - May 17^th, 2008 at 1:00am

Lords Hansard text for 15 May 200815 May 2008 (pt 0001)

Pensions: Telephone Costs

Lord Taylor of Holbeach asked Her Majesty's Government:

Further to the Written Answer by the Minister of State for Pensions Reform, Mr Mike O'Brien, on 11 March (Official Report, Commons, 207W), whether the cessation of the rebate on 0845 numbers from 14 December 2007 has reduced the cost of calls from Pension Service customers; and, if not, who is benefiting from it. [HL3352]

The Parliamentary Under-Secretary of State, Department for Work and Pensions (Lord McKenzie of Luton): 0845 numbers are intended to enable customers to contact a centralised service for no more than the cost of a local call when using a landline (although the cost to mobile users does depend on the terms of the package individual users have with their service provider).

The decision to cease the rebate on 0845 numbers from 14 December 2007 has not reduced the cost of calls for our customers as their personal contracts with their respective telecom provider will still apply. The monetary remuneration that the department received from the rebate is with BT. However, the loss of this rebate has been partly offset by other price negotiations with BT to reduce the cost to public funds.

« Last Edit: May 17^th, 2008 at 1:01am by idb »

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idb

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Re: Parliamentary update
Reply #295 - May 20^th, 2008 at 11:45pm

House of Commons Hansard Written Answers for 19 May 2008 (pt 0019)

Departmental Telephone Services

Julia Goldsworthy: To ask the Chancellor of the Exchequer what (a) 0800, (b) 0845 and (c) 0870 telephone numbers for the public are in use by (i) his Department and (ii) agencies which report to his Department. [200132]

Angela Eagle: The following tables and comments detail what non-geographic (0800, 0845 and 0870) telephone numbers for the public are in use by the Chancellor's Department and reporting agencies.

(a) 0800 numbers

The 0800 telephone numbers which are regularly in use are shown in the following table.

Number Description Administered by
0800 788 887
Tax Evasion Hotline
HMRC

0800 595 000
Customs Confidential
HMRC

0800 056 0585
Special Needs Line (textphone)
NS&I

In addition the Royal Mint has a series of 61 numbers with an 0800 prefix, which are used in rotation for marketing and advertising campaign purposes.

(b) 0845 numbers

A summary of the number of 0845 numbers is shown in the following table. This is followed by more detailed information on which 0845 numbers for the public are in use by the Chancellor's Department and each reporting agency.

Department/Agency Number of 0845 numbers for use by the public
Debt Management Office
16

Government Actuary's Department
0

HM Revenue and Customs
(1)139

HM Treasury
0

National Savings and Investments
8

The Office of Government Commerce
1

OGC Buying Solutions
1

Royal Mint
6

Valuation Office Agency
2

(1 )Estimated number of public facing helpline services.

Debt Management Office (DMO)

The following table of numbers appears on the DMO website which the public would have access to.

Name Number
Chief Executive
0845 357 6533

Deputy Chief Executive
0845 357 6531

Chief Operating Officer
0845 357 6520

Head of Business Delivery
0845 357 6544

Head of Finance, Risk Management and Control
0845 357 6624

Head of Markets and PWLB
0845 357 6539

Co-Head of Policy Team
0845 357 6512

Co-Head of Policy Team
0845 357 6623

Senior Quantitative Analyst
0845 357 6516

Head of Gilt and Cash Dealing
0845 357 6517

Press Officer and Policy Advisor
0845 357 6532

Assistant Press Officer and Policy Advisor
0845 357 6525

Secretary to the PWLB
0845 357 6613

HR Manager
0845 357 6579

Senior Policy Advisor
0845 357 6571

Website Team
0845 357 6500

HM Revenue and Customs

HMRC's 0845 telephone numbers for public use are either to promote general helpline services, where customers instigating contact are encouraged to call, or appear on correspondence and forms, for customers to make specific inquiries. The main public facing helpline services are listed in the following table, while the full list of 0845 numbers is not held centrally and could be established only at disproportionate cost.

...

« Last Edit: May 20^th, 2008 at 11:46pm by idb »

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idb

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Re: Parliamentary update
Reply #296 - May 20^th, 2008 at 11:46pm

...

HMRC 0845 prefixed telephone services Number
BillPay Helpline
0845 302 1423

Charities Helpline
0845 302 0203

Child Benefit
0845 302 1444

Child Benefit—Guardian Helpline
0845 302 1464

Child Benefit NI
0845 603 2000

Child Benefit (Textphone)
0845 302 1474

Child Trust Fund
0845 302 1470

19 May 2008 : Column 90W
Child Trust Fund (Textphone)
0845 366 7870

Construction Industry Scheme
0845 366 7899

Construction Industry Scheme (Textphone)
0845 366 7894

Contract Advice Line (IR35)
0845 303 3535

Contract Advice Line (IR35) Fax
0845 302 3535

Corporation Tax (Self Assessment Orderline)
0845 300 6555

Corporation Tax (Self Assessment Orderline) Fax
0845 300 6777

Employers Helpline
0845 714 3143

Employers Helpline (Textphone)
0845 602 1380

Employers Orderline
0845 764 6646

Flood Helpline
0845 300 0157

Foot and Mouth Helpline
0845 366 1207

Gross Registration (Bank and Building Soc. interest)
0845 980 0645

How to Pay Helpline
0845 366 7816

Individual Savings Accounts (ISA)
0845 604 1701

London Enquiry Line
0845 302 1455

National Insurance and NMW (textphone)
0845 915 3296

National Insurance Contracted Out Pensions
0845 915 0150

National Insurance Contributions Office
0845 302 1479

National Insurance Contributions Office (textphone)
0845 915 8610

National Insurance Deficiency Helpline
08459155996

National Insurance North Wales area
0845 766 0830

National Insurance Pensions (Individuals)
0845 915 0106

National Insurance Pensions (Individuals textphone)
084 5915 8608

National Insurance Registrations Number Allocation
0845 915 7006

National Insurance Registrations (Lost and mislaid cards and numbers)
0845 915 5670

National Insurance Self Employed Helpline
0845 915 4655

National Minimum Wage
0845 600 0678

National Minimum Wage Information Service
0845 845 0360

New Employers Helpline
0845 607 0143

Newly Self Employed Helpline
0845 915 4515

Online Services Helpdesk (Direct Taxes)
0845 605 5999

Online Services Helpdesk (Fax)
0845 366 7828

Online Services Helpdesk (Tax Credits)
0845 300 3938

Online Services Helpdesk (Textphone)
0845 366 7805

Online Services Helpdesk (VAT Online)
0845 010 8500

Online Services Helpdesk (VAT Online) Fax
0845 010 8501

PA YE and SA (Textphone Belfast)
0845 607 6078

PA YE and SA (Textphone Bradford)
0845 366 7818

PA YE and SA (Textphone Cardiff)
0845 302 1408

PA YE and SA (Textphone Sunderland)
0845 302 1499

PAYE and SA Bedfordshire and West Hertfordshire
0845 302 1458

PA YE and SA Berkshire
0845 366 7810

PAYE and SA Birmingham Solihull
0845 302 1437

PAYE and SA Blind Persons Allowance Helpline
0845 366 7887

PAYE and SA Bournemouth
0845 302 1451

PAYE and SA Bristol and North Somerset
0845 302 1443

PA YE and SA Cambridgeshire
0845 302 1453

19 May 2008 : Column 91W
PAYE and SA Central Yorkshire
0845 302 1467

PAYE and SA Centre 1
0845 070 3703

PAYE and SA Chapel Warf
0845 300 0627

PAYE and SA Claims Office
0845 366 7850

PAYE and SA Cornwall and Plymouth
0845 366 7807

PAYE and SA Cumbria
0845 302 1473

PAYE and SA Devon
0845 366 7830

PAYE and SA Dorset and Wiltshire
0845 302 1438

PAYE and SA East Cheshire and South Lancashire
0845 302 1463

PAYE and SA East Hants and Isle of Wight
0845 300 0628

PAYE and SA East Hertfordshire and West Essex
0845 302 1460

PAYE and SA East Lancashire
0845 302 1441

PAYE and SA Glasgow Blythswood
0845 302 1476

PAYE and SA Gloucester and North Wiltshire
0845 366 7840

PAYE and SA Greater Belfast
0845 302 1469

PAYE and SA Kent
0845 302 1431

PAYE and SA Leicester and Northants
0845 302 1442

PAYE and SA Lincolnshire
0845 302 1449

PAYE and SA Lothians
0845 302 1409

PAYE and SA Manchester
0845 302 1477

PAYE and SA Merseyside
0845 302 1459

PAYE and SA Midlands West
0845 366 7884

PAYE and SA NEMA and Humber
0845 302 1414

PAYE and SA Norfolk
0845 366 7851

PAYE and SA North and South Wales
0845 300 3949

PAYE and SA North West Lancashire
0845 302 1478

PAYE and SA North West Midlands and Shropshire
0845 366 7815

PAYE and SA North Yorkshire
0845 302 1433

PAYE and SA Northern Ireland Counties
0845 302 1481

PAYE and SA Northumbria
0845 302 1456

PAYE and SA Nottingham and Derby
0845 302 1413

PAYE and SA Oxon. and Bucks.
0845 302 1434

PAYE and SA. Scotland Central
0845 302 1448

PAYE and SA Scotland North
0845 302 1410

PAYE and SA Scotland South and East
0845 302 1484

PAYE and SA Scotland West
0845 302 1452

PAYE and SA Sefton
0845 300 3939

PAYE and SA Somerset
0845 302 1483

PAYE and SA South Essex and Central Yorkshire
0845 366 1467

PAYE and SA South Yorkshire
0845 366 7802

PAYE and SA Staffordshire
0845 302 1436

PAYE and SA Suffolk and North Essex
0845 366 7824

PAYE and SA Surrey and Northamptonshire
0845 366 7825

PAYE and SA Sussex
0845 366 7856

PA YE and SA Tees Valley
0845 366 7865

PAYE and SA Warwickshire
0845 366 7842

PAYE and SA Wear and South Tyne
0845 366 7800

PAYE and SA West Hampshire
0845 302 1400

...

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Re: Parliamentary update
Reply #297 - May 20^th, 2008 at 11:47pm

...

PAYE and SA West Lancashire and West Cheshire
0845 302 1462

PAYE and SA West Wales
0845 302 1471

PAYE and SA West Yorkshire and Craven
0845 302 1432

PAYE and SA Worcester and Hereford
0845 302 1482

Probate and Inheritance Tax Helpline
0845 302 0900

Probate and Inheritance Tax Orderline
0845 234 1000

19 May 2008 : Column 92W
Residency National Insurance Contributions
0845 915 4811

Residency Tax matters
0845 070 0040

Self Assessment Debit Card Payment Line
0845 305 1000

Self Assessment Helpline
0845 900 0444

Self Assessment Orderline
0845 900 0404

Self Assessment Orderline Fax
0845 900 0604

Stamp Duty Land Tax Helpline
0845 603 0135

Stamp Duty Land Tax Orderline
0845 302 1472

Tax and Benefits Confidential
0845 608 6000

Tax Credits
0845 300 3900

Tax Credits (Textphone)
0845 300 3909

Tax Credits Household Breakdown
0845 366 7864

Tax Credits Orderline
0845 366 7820

Tax Credits Overpayment Hardship
0845 302 1422

Tax Credits Overpayment line (TC610)
0845 302 1429

Tax Credits Payment Helpline
0845 366 1205

Tax Credits Ready Reckoner
0845 366 7867

Tax Credits Recovery line
0845 302 1420

Tax Return Simplification Pilot
0845 302 1486

Taxback on Bank and Building Society interest
0845 077 6543

Taxes Orderline
0845 300 0504

VAT Registration and Deregistration Carmarthen
0845 758 5831

VAT Registration and Deregistration Grimsby
0845 039 0279

VAT Registration and Deregistration Newry
0845 711 2114

VAT Registration and Deregistration Wolverhampton
0845 039 0129

VAT, Excise Customs and Duties
0845 010 9000

VAT, Excise Customs and Duties (textphone)
0845 000 0200

Welsh Language Service for Tax and Tax Credits
0845 302 1489

Welsh Language Service for VAT, Excise, Customs
0845 010 0300

Yacht Arrivals/Departures
0845 723 1110

National Savings and Investments

NSI has the following 0845 telephone numbers for the public.

Helpline name Number
General Inquiries/Service line.
0845 964 5000

EASA—calls routed to General Inquiries
0845 366 6667

NS&I Tesco Helpline(1)
0845 366 7007

Treasurers Account inquiries(1)
0845 964 5777

Postmasters Helpline
0845 366 0040

Independent Financial Advisers Helpline
0845 971 5401

Welsh Helpline
0845 602 0637

Royal Horticultural Show Line
0845 300 1617

(1 )Treasurers Account and the Tesco's helpline number will close on 30 April 2008.

The Office of Government Commerce

The Office of Government Commerce published telephone number is 0845 000 4999. By dialling this number, customers can access the OGC Service Desk which is the focal point for all customer inquiries.

19 May 2008 : Column 93W

OGC Buying Solutions

Buying Solutions manages customer, supplier and colleague inquiries through a single dedicated helpline service on 0845 410 2222.

Royal Mint

Royal Mint currently has six public facing 0845 numbers in operation used for receiving customer orders and inquiries shown in the following table.

0845 60 88 222

0845 60 88 300

0845 60 88 333

0845 60 88 444

0845 60 88 555

0845 60 99 666

Valuation Office Agency

VOA has two public facing 0845 telephone numbers for council tax banding inquiries, 0845 602 1507 for properties in England and 0845 600 1748 for properties in Wales.

(c) 0870 n umbers

With the exception of HMRC there are no 0870 prefixed telephone services for the public which are in use by the Chancellor's Department or agencies which report to him.

Within HMRC, some investigation teams have 0870 telephone numbers, and because these appear on correspondence, they are available to the public. Details of these numbers are not held centrally and could be provided only at disproportionate cost.

[end]

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Re: Parliamentary update
Reply #298 - May 20^th, 2008 at 11:49pm

House of Commons Hansard Written Answers for 16 May 2008 (pt 0007)

Departmental Telephone Services

Mr. Carmichael: To ask the Secretary of State for the Home Department how much revenue was generated by each (a) 0845 and (b) 0870 telephone code used for customer inquiry lines by her Department's agencies in each of the last five years. [183956]

Mr. Byrne: Figures relating to the revenue generated by each of the 0845 and 0870 numbers used for customer inquiry lines by the Home Office are not held centrally. As such it is not possible to answer this question within the time and cost limits of the PQ process.

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Re: Parliamentary update
Reply #299 - May 21^st, 2008 at 1:38pm

What does anyone think of the idea of putting in a freedom of information request for each number, one request at a time. I suppose if one person did them all it would come out as a vexatious request after a while. But could they refuse one request? Would there be any point in taking this approach?

I don't know. Just asking.

Disproportionate cost? Not held centrally? Shouldn't somebody keep figures for each one? Why not just email whoever it is for each one. Once they all reply, add up the figures.

Isn't this supposed to be central government? You'd think they would do some overall accounting which would require putting these figures somewhere on the credit side? Maybe it's too difficult to break them down into geographical and non. Undecided

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