House of Commons Hansard Written Answers for 17 Mar 2009 (pt 0015)
http://www.publications.parliament.uk/pa/cm200809/cmhansrd/cm090317/text/90317w0...Departmental Telephone Services
Mike Penning: To ask the Secretary of State for Work and Pensions pursuant to the answer of 4 March 2009, Official Report, column 1613W, on departmental telephone services, how much revenue was generated by the 0845 numbers used by (a) his Department and (b) its executive agencies for public access services in each of the last three years. [262884]
Jonathan Shaw: DWP and its executive agencies do not receive any revenue from incoming phone calls to 0845 numbers used for public access services.
Lords Hansard text for 20 Apr 200920 Apr 2009 (pt 0013)
http://www.publications.parliament.uk/pa/ld200809/ldhansrd/text/90420w0013.htm#0...Telephone Numbers
Questions
Asked by Lord Greaves
To ask Her Majesty's Government what instructions or advice are given to trusts and other organisations in the National Health Service on the use of 0800, 084 and 087 telephone numbers. [HL2569]
The Parliamentary Under-Secretary of State, Department of Health (Lord Darzi of Denham): On 1 April 2005, the department prohibited the use of
20 Apr 2009 : Column WA372
premium rate (0870, 0871, and 09) numbers to contact local National Health Service healthcare services in England, on the basis of excessive cost to patients. This applied to NHS trusts, NHS dentists, NHS opticians and general practitioner practices, including out-of-hours service providers.
This did not include 084 numbers (which were not considered to be “premium rate” at the time). However, the department has written to NHS trusts on several separate occasions since to highlight concerns about the cost to patients of calling 084 numbers, and to reiterate that patients should not be required to pay more than the equivalent cost of dialling a geographic number to contact the NHS.
The department has recently undertaken a public consultation exercise on the use of 084 numbers in the NHS. That consultation ended on 31 March and any action taken as a result of the outcome of the consultation will be announced in due course.
The department has not issued any advice to trusts or other NHS organisations on the use of 0800 numbers.
Asked by Lord Greaves
To ask Her Majesty's Government what guidance or advice are given to local authorities on the use of 0800, 084 and 087 telephone numbers. [HL2571]
To ask Her Majesty's Government what instructions or advice are given to Government Offices for the Regions, regional development agencies and regional leaders' boards on the use of 0800, 084 and 087 telephone numbers. [HL2572]
The Parliamentary Under-Secretary of State, Department for Communities and Local Government (Baroness Andrews): The Department for Communities and Local Government has not issued guidance on the use of 0800, 084 and 087 telephone numbers to local authorities.
House of Commons Hansard Written Answers for 21 Apr 2009 (pt 0007)
http://www.publications.parliament.uk/pa/cm200809/cmhansrd/cm090421/text/90421w0...Government Departments: Telephone Services
Martin Salter: To ask the Chancellor of the Duchy of Lancaster what information his Department holds on the number of Government departments and agencies which require people to dial a premium rate number to contact them; what plans the Government has to replace such use of 0845 numbers with numbers that charge a local or national rate; and if he will make a statement. [268458]
Mr. Watson: The Cabinet Office, through the Contact Council, is currently conducting a survey of the different number types, such as 0845, 0870 or 0800, used by central Government Departments and agencies. Each Department is currently responsible for their own numbering strategy, and it is their responsibility to ensure that all citizens—whatever their incomes—can afford to make contact. The council intends to use the results of its numbering survey to steer a future cross-government approach to the use of phone numbers. Consideration of the use of 0845 numbers, which are defined by Ofcom as “special service basic rate numbers” will form part of this methodology. As far as the Contact Council is currently aware, no central government department operates a premium rate number—defined by Ofcom as a number beginning either ‘090' or ‘091'—and if they do this will be identified during the aforementioned numbering survey.