Martin_S
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Posts: 28
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I emailed Onetel to complain about the 99p deal only being for new customers. I received an email saying I my email has been passed onto another dept and I would recieve a reply within 48 hours. 3 days later I phoned them up, got through to an indian call centre. Spoke to a woman gave details, had winge, she passed me through to somebody else. They said that the only way to get the rate would be to cancel and come back as a new customer. I said, "You do realise that I may not come back and during the time I am away you will lose revenue, so surely the best thing for both of us is to move me to the new rate without any more hassle" I was promised a call back from a manager that day....which never came.
So I just phoned them again tonight. I again got through to an indian call centre, who seem unable to communicate wihout reading off a list of things to say, even if I complain about not having a call returned. Onetels customer 'service' has obviously been completely outsourced to India. So this is why customer service levels have suffered - No returned calls or emails. I asked politely (all the time BTW) if I could have a manager call me back and threatened that if this time I do not get a call back tonight, the next time I will be calling I really will cancel all my Onetel services. So no call back - surprise.These guys I speak to have no clue and can only repeat that its available to new customers only, like parrots.
Bunch of incompetants in my experience. Shame because they used to be a good company to deal with. No wonder Centrica have put them up for sale.
Does anybody know any contact telephone numbers for Onetel management in the UK before I give up and cancel it all?
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