ahh they are incapable of much them untrained staff in the other countries.. If they need the money that much, they should take pride in their work, learn the job and sound like they are enjoying the job..

But no, all we get is obvious script reading, slave driven, illiterate, attitude infested cheek - You try asking them what caller ID is, or any other communications question, go on, dare ya to ask one what a LLU is! its actually quite amusing!