From You and Yours
at 1438 today.

Dear

Thank you for your e-mail. I'm very impressed by your vigilance!

We do offer to ring callers back. If they say that won't be necessary we continue the call at their expense. Extensive monitoring has revealed that calls to Call You and Yours are hardly ever longer than four minutes. So while the call need hardly cost you anything if you take up our offer to call back, even if you don't, you are highly unlikely to spend more than 32p. And if you do, it will have been your choice. I'm finding it hard to think of a way that we could be fairer than that.

Thank you again for your e-mail,

Andrew Smith

My reply:

Dear Andrew,

Thank you for your prompt reply , in reply to a question from I cannot remember who, Winifred Robinson stated that you always ring the caller back and ask them for their number, you have apparently changed the rules.

Do you also remind the caller of the high cost of the call?

You state "I'm finding it hard that we could be fairer than that".

May I help you?

Abandon all together the exorbitant charge and get a geographical number, as your colleagues on Watchdog have.

Stop, once and for all, calling 0870 a "National Number" it is not, it is a premium rate number.

Apply the BBC guidelines and quote the cost per minute, not what you think it might be.

Regards

Also since it can cost up to 50p per minute to call 0870 numbers on a pay as you go mobile they should be saying it can cost up to £2.00 to make such a call.

Quote:


I had the impression that 50p was being charge at one point by one PAYG mobile phone operator.  That information may of course be historic since, as you know, accurate information on this issue is very hard indeed to obtain.