juby
Full Member
Offline
Posts: 203
Gloucestershire
Gender:
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My reply:
Dear Andrew, Thank you for your prompt reply , in reply to a question from I cannot remember who, Winifred Robinson stated that you always ring the caller back and ask them for their number, you have apparently changed the rules. Do you also remind the caller of the high cost of the call? You state "I'm finding it hard that we could be fairer than that". May I help you? Abandon all together the exorbitant charge and get a geographical number, as your colleagues on Watchdog have. Stop, once and for all, calling 0870 a "National Number" it is not, it is a premium rate number. Apply the BBC guidelines and quote the cost per minute, not what you think it might be. Regards
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