A positive good news story I thought I would share with you.
http://www.thephone.coop/Not the cheapest but not the most expensive either, very ethical, UK call centre, outstanding customer services, smooth transition from BT, fantastic billing and very, very cheap PAYG internet for customers who take line and billing all from the Phone Coop.
I have never left BT for any of these small fly by night outfits as from experience by listening to friends and others they have had nothing but problems with customer services and billings, so when I found this lot and had some amazing references about them, I went for it and I am very happy.
I do beleave to a certain extent you do get what you pay for and I have no wish to spend hours on the phones to cheap cowboy phone operaters who never answer or have rubbish customer services.
My time with BT was always good, never ever had a bad days service to be fair, but these guys are a little cheaper and all your profits go back into your service, not a fat MDs pocket