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Interesting reply from a numpty at Primus (Read 8,188 times)
saynonto0871
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Interesting reply from a numpty at Primus
Nov 29th, 2005 at 7:08pm
 
I could not find the rates for 087X & 084X numbers on Primus so I dropped them an email as follows:

Quote:
-----Original Message-----
From: a**** [mailto:********@lycos.co.uk]
Sent: 28 November 2005 18:41
To: PlanetTalkers
Subject: Charges to 0871, 0844, 0845 & 0870 numbers

Could you please let me know what your per minute & any connection charges are for the number ranges 0871, 0844, 0845 & 0870 on the Home Phone Saver Tarriff as they are not detailed on your website.

Thank you
Regards

A *****


And got this reply:

Quote:
Dear A*******,

The rates to NGN’s are as follows.


0845 numbers

           Eco                  0.85 pence per minute

           Off-peak           1.26 pence per minute

           Peak                3.36 pence per minute


0870 numbers

Eco      1.7 pence per minute

Off-peak           3.36 pence per minute

Peak    6.73 pence per minute


     0844 numbers

                  Eco         0.0085 pence per minute

                 Off Peak  0.0126 pence per minute

                 Peak       0.0336  pence per minute


     0871 number

                 Eco           0.017 pence per minute

                Off Peak    0.0336 pence per minute

                Peak          0.0673 pence per minute


Eco being weekends (Fri midnight- Sun midnight)

Off Peak being evenings (6pm-8am)

Peak being daytime (8am-6pm)


Many Thanks,

Primus Telecommunications



Somehow someone's got their decimal places all wrong on the 0871 & 0844 quote & even if you do correct the decimal places it makes them the same cost as 0870 & 0844 which can hardly be correct.

How is anyone expected to know the real cost of call & how NGNs work when even the carriers own staff don't know? Shocked

Needless to say, I've requested clarification  Wink
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BAT21Tiger
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Re: Interesting reply from a numpty at Primus
Reply #1 - Dec 1st, 2005 at 2:57am
 
I think it's this - on 0871 move the decimal point one place to the right - 0871's are borderline PREMIUM RATE (see OFCOM's comments) so expect this to be a big earner. Unless of course that IS what you would pay as a customer, but moving the decimal point would then show what the CALLER pays....

Just a guess . . .
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bigjohn
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Re: Interesting reply from a numpty at Primus
Reply #2 - Dec 1st, 2005 at 9:10am
 
That cannot be right because 0871 has different charging bands ranging from 6p to 10p a minute.
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BJ.
 
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gdh82
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Re: Interesting reply from a numpty at Primus
Reply #3 - Dec 1st, 2005 at 10:58am
 
OFCOM - If you're monitoring this site as much as we suspect, I hope you're reading this thread
 

Wink Wink Wink Wink Wink Wink Wink Wink Wink Wink Wink Wink Wink

This is just one more example of how most of us can get bamboozled by the overly complicated and overpriced NGNs.
  I know this suggestion is commonplace in these circles but why not move revenue sharing to the '09' range where there's greater clarity and consumer protection and charge the 087x/084x at geographic rates! Not only would this provide a fairer system, it would be considerably easier to understand!

PS I'm afraid I can't help with the original post as I'm as confused as the rest of us!!! Embarrassed
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« Last Edit: Dec 1st, 2005 at 11:06am by gdh82 »  

There's more of us that them, stick together and challenge 0870/0845 etc etc
 
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saynonto0871
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Re: Interesting reply from a numpty at Primus
Reply #4 - Dec 1st, 2005 at 2:00pm
 
gdh82 wrote on Dec 1st, 2005 at 10:58am:
PS I'm afraid I can't help with the original post as I'm as confused as the rest of us!!! Embarrassed


no-one here is as confused as Primus Customer Support.  Tongue
Still no response from them as to their actual rates for these numbers, three days on. Undecided
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bigjohn
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Re: Interesting reply from a numpty at Primus
Reply #5 - Dec 1st, 2005 at 2:39pm
 
saynonto0871 wrote on Dec 1st, 2005 at 2:00pm:
gdh82 wrote on Dec 1st, 2005 at 10:58am:
PS I'm afraid I can't help with the original post as I'm as confused as the rest of us!!! Embarrassed


no-one here is as confused as Primus Customer Support.  Tongue
Still no response from them as to their actual rates for these numbers, three days on. Undecided


Another thread running on the MSE Site on this matter, with more duff info from Primus.See

http://forums.moneysavingexpert.com/showthread.html?t=119214

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BJ.
 
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saynonto0871
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Re: Interesting reply from a numpty at Primus
Reply #6 - Dec 14th, 2005 at 6:21pm
 
OK, I finally received a reply from Primus repeating the same again.
Quote:
Dear A***,

The rates that I have sent to you previously (below) are the rates to non geographical numbers before VAT.

......

     0844 numbers

                  Eco         0.0085 pence per minute

                 Off Peak  0.0126 pence per minute

                 Peak       0.0336  pence per minute



     0871 number

                 Eco           0.017 pence per minute

                Off Peak    0.0336 pence per minute

                Peak          0.0673 pence per minute



Eco being weekends (Fri midnight- Sun midnight)

Off Peak being evenings (6pm-8am)

Peak being daytime (8am-6pm)



Many thanks,



Primus Telecommunications



They really have no idea.
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