Shiggaddi
Senior Member
Offline
Posts: 411
Saltash, Cornwall
Gender:
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I do know that it might be hard enough getting the line rental switched across (naughty, naughty BT), but let's just assume that that particular mountain has been climbed.
But later you admit
tiscali cant provide line retal yet only cheep calls
I see you have conveniently edited your post which contains the first statement!!
And I think you have missed the point with our complaints about 0870 and 0845 numbers with Tiscali. We're not expecting you to provide cheaper calls to these numbers, and yes I agree, BT and the owner of the numbers do benefit from it, probably more than Tiscali.
But now you admit that 0870 and 0845 are more expensive and can't offer cheap calls, why do you have customer service on these numbers. You keep saying that the prices are set by BT, but by choosing these numbers as customer service lines, you're dictating to customers that they should pay a premium to call which you admit is a crap after sales service!!
And your job involves dealing with customers, and taking orders etc if I'm right. What is the entrance exam to work in your Sudbury office? Last year I went for a job in a call centre but failed the interview, however I passed the first stage, which was a literacy, spelling, numeracy, and typing test, which I'm pretty sure by the standard of your grammar and punctuation you would fail.
Perhaps if Tiscali were more selective over their employment process, there might be better customer serivce!!
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