ok im here to clear up any queries on tiscali ok ill start with there broadband after i just say one thing ok well i work in the sudbury callcentre selling tiscali to people ok

first of the 0845 and 0870 numbers are not owned by tiscali they are owned by BT, BT are the ones that set there prices on those lines

then people do have to wait up to 15 days in total to recieve there kit yet the reason its like thatt is because BT take there time to send a engerneer to the local xchange so that takes a week ok then BT when told a client is moving from BT to tiscali BT try there hardest to stop them

yet once you just your kit you can start to see wat a great deal you have tiscali have brought the order chacing line back to england and they are also planning on bringing every thing back to the UK yet in january tiscali are bringing out wireless packages and the delivery time should be faster

if you need help or advise just leave me a message and ill try and help

tiscali_man wrote on Dec 2^nd, 2005 at 5:28pm:


Hi tiscaliman, I too understand that BT sometimes push their luck in the "naughty tricks" department. 

Say you already have line rental with Tiscali.  I do know that it might be hard enough getting the line rental switched across (naughty, naughty BT), but let's just assume that that particular mountain has been climbed.

Now you want broadband as well.  Can Tiscali successfully provision broadband through BT Wholesale in this situation?  Or do BT Wholesale automatically reject the provisioning request to Tiscali?

I should very much like to know your experience on this.

Sonny

Tiscali Man.  Are you actually from Tiscali?

I found your post on the subject to be of very poor grammar and spelling.

And of course lack of knowledge about providing rental as well!!

This guy has got to be a fake!!  Unless of course this is the standard we can expect from Tiscali.  I found your service to be appaling back in the days when you took over from WorldOnline (I think that was what it was called)

I do know that it might be hard enough getting the line rental switched across (naughty, naughty BT), but let's just assume that that particular mountain has been climbed.

But later you admit

tiscali cant provide line retal yet only cheep calls

I see you have conveniently edited your post which contains the first statement!!

And I think you have missed the point with our complaints about 0870 and 0845 numbers with Tiscali.  We're not expecting you to provide cheaper calls to these numbers, and yes I agree, BT and the owner of the numbers do benefit from it, probably more than Tiscali.

But now you admit that 0870 and 0845 are more expensive and can't offer cheap calls, why do you have customer service on these numbers.  You keep saying that the prices are set by BT, but by choosing these numbers as customer service lines, you're dictating to customers that they should pay a premium to call which you admit is a crap after sales service!!

And your job involves dealing with customers, and taking orders etc if I'm right.  What is the entrance exam to work in your Sudbury office?  Last year I went for a job in a call centre but failed the interview, however I passed the first stage, which was a literacy, spelling, numeracy, and typing test, which I'm pretty sure by the standard of your grammar and punctuation you would fail.

Perhaps if Tiscali were more selective over their employment process, there might be better customer serivce!!

well first off i work for a company that is a call centre for tiscali all i had to take is a spelling test ok the reason my grammar is crap is because im rushing

i have heard of people that pay for 1MB broadband and get 2MB and then they ask why we dont upgrade there package we just tell them there lucky so they pay for 1mb and get 2mb also next week tiscail are doing a one week deal witch is the 19.99 offer at only 17.98

Hi mc661, afraid I must point out several errors, both in grammar and punctuation, in your own last reply
'grammEr';  its- without a '; dont should be don't;  belive is missing an e; your instead of you're, and prove has only one o.

But then I caught on to your plan - YOU are wanting a job at Tiscali and are getting in some practice for their tests.
Agree with your post though!

tiscali_man wrote on Dec 7^th, 2005 at 6:41pm:
Amazing, truly amazing.

tiscali_man wrote on Dec 7^th, 2005 at 6:41pm:


Hey Giuseppi you sure you aren't from Sardinia like Tiscali's management?

http://investors.tiscali.com/tiscali/TheCompany/board.jsp?cat=2&sub=68&lang=

The way you write it certainly sounds like you are Italian

Or does your standard of English only confirm my worst fears about the kind of people who work in call centres?  Where exactly did you work before Tiscali suddenly called you a salesman?  Did you perhaps work at MacDonalds or as a Traffic Warden.