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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › Tricks to skip queues and speak to a human

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Tricks to skip queues and speak to a human (Read 24,744 times)

parttimepar Newbie Offline Posts: 29	Tricks to skip queues and speak to a human Dec 5^th, 2005 at 2:38pm http://www.paulenglish.com/ivr/ Read about this in yesterdays paper, thought it might be of interest to subscribers, apparently he is starting a British version. The American conglomerates must love Mr English! Edited: See also Getting a human voice thread in Site Related section.
Back to top	« Last Edit: Feb 28^th, 2012 at 11:59am by Dave » IP Logged

Heinz Supreme Member Offline Posts: 1,362 Essex	Re: Interesting Website Reply #1 - Dec 5^th, 2005 at 4:51pm As I said on MSE, look at all those 800 numbers - what a refreshing change from 0870 rip-off Britain!
Back to top	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015 IP Logged

Ed_Stirling

Newbie

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Posts: 9

0870 feature in the Mail on Sunday
Reply #2 - Dec 11^th, 2005 at 11:13am

Hi folks,

Just noticed this...

A feature in the Mail on Sunday today 11/12/05 (online):

The two keys that almost always put you on to a real person.

Computer hacker turned American call-centre conqueror Paul English has been given more than 150 tip-offs for bypassing UK systems from Mail on Sunday readers.

This was the link: http://www.mailonsunday.co.uk/pages/live/articles/news/news.html?in_article_id=3...

It mentioned those annoying queues and waiting at at up to 10p/min.

This guy, Paul English, has a blog and has there a cheat sheet @ http://paulenglish.com/ivr/
- it seems America based... but maybe the UK version (I've not seen it) could be made available.

End bad things... if you want to!

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juby Full Member Offline Posts: 203 Gloucestershire Gender:	Re: 0870 feature in the Mail on Sunday Reply #3 - Dec 11^th, 2005 at 4:30pm This was first broken on BBC You and Yours on Tuesday last. juby
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jay_dog

Ex Member

Automated QUEUE Skipping
Reply #4 - Jan 10^th, 2006 at 11:35am

Site Admin - This is kind of a request and a hint so I hope this is in the correct section, but please move if not.

Like many of you I find these automated systems frustrating when all you want to do is talk to a human.

I know recently a large national paper published these shortcuts but i am unable to find them, it listed all the quick buttons to skip all the well known orgs to get straight to a person when all the PRESS1 PRESS2 etc menus came up.

I know and do use #0 to skip through the BT menus and get straight to a person.
Does anyone have a list of the others.

« Last Edit: Jan 10^th, 2006 at 10:41pm by DaveM »

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mc661 Senior Member Offline Habitual FOI requester. Posts: 432 West-Norfolk Gender:	Re: Automated QUEUE Skipping Reply #5 - Jan 10^th, 2006 at 12:18pm This has been asked many times before and I belive there is another similar post on the site somwhere else.
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trevord Full Member Offline Posts: 248 West Sussex, UK Gender:	Re: Automated QUEUE Skipping Reply #6 - Jan 10^th, 2006 at 2:26pm The UK version of the list referred to above is here: http://www.paulenglish.com/ivr/uk/
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the_integrator

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Posts: 2
Gender: male

Re: Tricks to skip queues and speak to a human
Reply #7 - Aug 15^th, 2006 at 12:53pm

Hi, I raised this question in another topic (additional service), original post below.
Unfortunatly Mr English's site now points to gethuman which only has US numbers on it.

Regards
Andrew Rice

Hi,

as this site has been so helpful in the curse of 0870 numbers, I thought you would be ideally placed to add another vital service, that of getting a human on the phone. The GetHuman project in the states has a database of how you can bypass automated calling systems and get to a human. I've often found simply doing nothing gets you to an operator as the systems have to support pulse dial telephones.

This information could just be an extra field on your 0870 database.

www.GetHuman.com

Best regards
Andrew Rice

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the_integrator Newbie Offline Posts: 2 Gender:	Re: Tricks to skip queues and speak to a human Reply #8 - Aug 15^th, 2006 at 12:54pm One tip I've found works on some systems is to press nothing. The system often assumes you have a pulse dial phone and transfers to the operator.
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Tricks to skip queues and speak to a human Reply #9 - Aug 15^th, 2006 at 1:15pm the_integrator wrote on Aug 15^th, 2006 at 12:53pm: Unfortunatly Mr English's site now points to gethuman which only has US numbers on it. The UK ones can be found at http://gethuman.com/uk/ ;
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Libcat

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Posts: 1

American get a human website
Reply #10 - Feb 5^th, 2007 at 9:52am

I love this site, have used it myself and have recommended it to many people.

I have just come across this American website
http://gethuman.com/us/

It has a list of companies and tells you how to get through to a human being instead of a lot of computer options.
Does anyone know if there is a British equivalent?
It would make a wonderful companion site to this one.

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