SAYNOTO0870.COM - DX Group (DX Secure/DX Mail/DX Courier etc)

defweb

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DX Group (DX Secure/DX Mail/DX Courier etc)
Dec 6^th, 2005 at 4:25pm

the number has changed so the information on the site index is now incorrect. grateful if anyone could assist in finding out new geographical number

old number: 0870 9501760
new number:0870 9501000

~ Thread title edited by Dave: Company has now changed its name from Special Mail Services to Secure Mail Services and is now part of DX.

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« Last Edit: Nov 20^th, 2010 at 4:26pm by Dave »

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defweb Newbie Offline Posts: 2 Gender:	Re: Special Mail Services SMS Reply #1 - Apr 1^st, 2006 at 8:35am 0870 number has been updated on website as per above but geographical is still wrong! any help finding this out would be mush appreciated. i believe they are located at 1 Kyoto Close Moulton Park Northampton Northants NN3 6FL GB
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bill Full Member Offline Posts: 193	Re: Special Mail Services SMS Reply #2 - Apr 1^st, 2006 at 1:27pm That postcode appears to refer to only one premise: Horiba Instruments Ltd Kyoto Close Moulton Park Industrial Estate NORTHAMPTON NN3 6FL BT.com shows: Horiba Instruments Kyoto Close Moulton Pk Indust Estate Northampton NN3 6FL (01604) 542500
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a very nice man

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Re: Special Mail Services SMS
Reply #3 - Apr 1^st, 2006 at 8:28pm

UK Info confirms their address at that postcode, but offers a different number......0870 7741587

Northampton chamber of commerce http://www.northants-chamber.co.uk/member-profile.php?id=11036 offers a box address
Special Mail Services
PO Box 390
NORTHAMPTON
NN3 6YG
............................................................
Found this on the SMS site.

* Why do Special Mail Services use an ‘0870’ telephone number?

‘0870’ numbers are in standard industry use and enable calls to be routed anywhere in the UK. We use an ‘0870’ telephone number to safeguard the anonymity of our geographical location to prevent and minimise opportunities for theft. Calls to this number are not charged at Premium Rate. For tariff charges please refer to your telephone service provider.

.............................................................
Having looked at their site, I would consider it naive to trust your passport and money to a company that refuses to give their address, nor even an administration address. Their contact page has no way offered to make contact. In fact the only time you see their number, is the 0870 on the booking page.

But perhaps you can make contact via the yank embassy

http://www.usembassy.org.uk/cons_new/sms.html

Special Mail Services (SMS) is a private courier agency contracted by the U.S. Embassy London to provide courier services on behalf of the Consular Section. SMS has an office located in the Embassy. The Embassy cannot assume any responsibility for the efficiency, integrity or reliability of the SMS. The service provided is solely a matter between the customer and SMS.
......................................................
Even though the yanks use them, they don't vouch for them. Interesting!

Read a full review of their service here. In fact there are 93 comments about their service
http://www.reviewcentre.com/review177964.html

The user friendly bit is
Average RatingsValue for money 1.8/10
Overall value 1.8/10
Recommended 16%
AND THIS IS FROM 93 COMMENTS!
.....................................................
http://forums.virtualfestivals.com/forums/lofiversion/index.php/t57547.html
Full of bad comments
......................................................
BINGO!!
http://www.efestivals.co.uk/forums/index.php?s=92202584fd905cd5b7acedcad26ea481&...

From a comment dated 15 June 2005
SPECIAL MAIL SERVICES LIMITED

Kyoto Close
Moulton Park
Northampton
NN3 6FL
Tel: 01604 782 882
Fax: 01604 782 888
CONFIRMED HERE http://www.postwatch.co.uk/pdf/policydocs/Oct_2004_complaints_Code_of_Practice.p...

OR TRY THIS
http://www.identitycards.gov.uk/library/CompanyProfilesv1-1.pdf
Reading the right part gives
Switchboard number..........+44 (0) 1604 782881

So out of 2 sites, try numbers starting 01604 78288?
and go sequentialy

BEST OF LUCK
I'D AVOID THEM IF YOU CAN

EDIT
For the hell of it, I just tried ringing them. I've got voipstunt so it's free.
881 just rings, but then it is the switchboard, and it is 2140 on a saturday
882 has a recorded message, with yet another 0870 offering........... 0870 950 1000
888 just rings

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« Last Edit: Apr 1^st, 2006 at 8:45pm by a very nice man »

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a very nice man Supreme Member Offline Posts: 705 England Gender:	Re: Special Mail Services SMS Reply #4 - Apr 1^st, 2006 at 8:58pm All of that searching, and I didn't try the obvious. Special Mail Services Tel: 01604 642643 courtesy of BT.com and confirmed by 192.com the other obvious one
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Shiggaddi

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Re: Special Mail Services SMS
Reply #5 - Apr 2^nd, 2006 at 8:35pm

A few months ago, my Dad applied for a new passport and SMS delivered it via their own postal system, and a note on the back of the envelope stating it has not been delivered by Royal Mail, and if it was wrongly delivered, don't put it back in the postbox, but ring their 0800 number and they'll collect it.

Unfortunately I didn't make note of the 0800 number before throwing the envelope away.

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I realy hait itt wen peeple canot spel proply. Itt getts onn mye nervs sew mutch annd streses mee owt. Knot onley iz itt vary bade speling butt allso bade gramer.

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cowbutt

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Re: Special Mail Services SMS
Reply #6 - Jun 6^th, 2006 at 9:13am

Shiggaddi wrote on Apr 2^nd, 2006 at 8:35pm:

A few months ago, my Dad applied for a new passport and SMS delivered it via their own postal system, and a note on the back of the envelope stating it has not been delivered by Royal Mail, and if it was wrongly delivered, don't put it back in the postbox, but ring their 0800 number and they'll collect it.

Unfortunately I didn't make note of the 0800 number before throwing the envelope away.

That 0800 number is 0800 019 7847. As an aside, I successfully used one of the 01604 numbers to speak to a customer services rep; I got through to sales and politely asked to be transferred.

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davehu

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Re: Secure Mail Services SMS (Special Mail Service
Reply #7 - Jun 20^th, 2006 at 9:59am

I have had nothing but brilliant service from this company - unlike so many others they are reasonably fast at answering any queries and also get back to you when they do. Their delivery service options are as acceptable as one would expect . I have had lots of things delivered through SMS and each time they have done what they have said. I thought it would be nice to put a good comment on a site like this rather than only ever seeing negativity.
Another number to try calling is 01604 782952, takes you into their automated system which is better than dealing with a real person

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PurpleHaze

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Re: Secure Mail Services SMS (Special Mail Service
Reply #8 - Jul 28^th, 2006 at 6:08pm

After two weeks waiting, I called SMS to try and find out what had happened to my passport:

Call Centre Drone: "We tried to deliver to you on the 28th, and again on the 1st"
Me: "Well, I was in all day on the 1st. No one rang the doorbell, and I didn't find any card downstairs"
CCD: "Oh, we don't leave cards in blocks of flats. Someone might find out we're trying to deliver"

It's only fitting I suppose that the Home Office should use such a perverseley kafkaesque company

Of course that will be no defence when you are hauled off to prison for failure to carry your mandatory identity card which is sitting in an SMS warehouse somewhere...

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Shiggaddi Senior Member Offline Posts: 411 Saltash, Cornwall Gender:	Re: Secure Mail Services SMS (Special Mail Service Reply #9 - Jul 29^th, 2006 at 1:08pm Another irony is the government own Royal Mail, yet alot of their departments are using rival carriers, and TV licencing has stopped using the post office, and send their letters out through UK Mail.
Back to top	I realy hait itt wen peeple canot spel proply. Itt getts onn mye nervs sew mutch annd streses mee owt. Knot onley iz itt vary bade speling butt allso bade gramer. IP Logged

DMJ

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Re: Secure Mail Services SMS (Special Mail Service
Reply #10 - Aug 10^th, 2006 at 6:42pm

[quote author=davehu link=1133886347/0#7 date=1150797595]
Another number to try calling is 01604 782952, takes you into their automated system which is better than dealing with a real person [/quote]

I received a letter from Secure Mail Services to organise delivery of a letter from my bank, providing the 0870 number 0870 950 5730. (The company address is given as Secure Mail Services Limited, PO Box 390 Northampton NN3 6YG).

I tried the 01604 782 952 number suggested by davehu, which worked a treat. It is an automated voice-recognition line, designed for re-scheduling delivery appointments. But it worked fine for me - my voice is too deep for many voice recognition systems, and so it proved this time! Instead, I was put straight through to a very helpful operator, with whom I made the desired delivery appointment.

Dave

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Sraha Newbie Offline Posts: 1	Re: Secure Mail Services SMS (Special Mail Service Reply #11 - Nov 27^th, 2006 at 11:41am Another number to try is 0870 264 2806. Whilst it's still an 0870, I got through straight away, whereas I was on hold for aaages with the other number.
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a very nice man Supreme Member Offline Posts: 705 England Gender:	Re: Secure Mail Services SMS (Special Mail Service Reply #12 - Nov 28^th, 2006 at 12:04pm Sraha wrote on Nov 27^th, 2006 at 11:41am: Another number to try is 0870 264 2806. Whilst it's still an 0870, I got through straight away, whereas I was on hold for aaages with the other number. Sort of defeats the idea of this site, don't you think?
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owenblacker

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Re: Secure Mail Services SMS (Special Mail Service
Reply #13 - Feb 21^st, 2007 at 2:48pm

DMJ wrote on Aug 10^th, 2006 at 6:42pm:

I tried the 01604 782 952 number suggested by davehu, which worked a treat. It is an automated voice-recognition line, designed for re-scheduling delivery appointments. But it worked fine for me - my voice is too deep for many voice recognition systems, and so it proved this time! Instead, I was put straight through to a very helpful operator, with whom I made the desired delivery appointment.

I just tried that number and it worked perfectly. My only complaint is that I now have Swing Out Sister's "Break Out" going round my head, as that was the hold music. Time to dig out my headphones Wink

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lompos Supreme Member Offline Posts: 791	Re: Secure Mail Services SMS (Special Mail Service Reply #14 - Feb 21^st, 2007 at 4:25pm 0800 019 7847 (free from landlines) also works OK. It is also in the database
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