SAYNOTO0870.COM - DX Group (DX Secure/DX Mail/DX Courier etc)

Rhamnousia

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Re: Secure Mail Services SMS (Special Mail Service
Reply #15 - Nov 29^th, 2007 at 12:04am

As a former emplyee of the company, i really do understand your anger with SMS, and Belive me I do not envy anyone waiting to talk to some one in that call centre. The problem is that you as "customers!" expect more, but SMS dont actually see you the end person as they`re customer, and would prefer it if they didnt have to deal with you at all!!! sad but its the truth! Their Clients, or "customers!" as you will, are quite happy with the service SMS provide, at least the faceless souls that actually run these huge companies from their towers of power, and I am sure you dont have to be a rocket scientist to work out who I am refering!!! After discoviring this board I will check and see for new postings, please feel free to ask questions, I ill try and shed some light!!

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mobius Newbie Offline Posts: 1	Re: Secure Mail Services SMS (Special Mail Service Reply #16 - May 8^th, 2009 at 1:01pm CONFIRMED ADDRESS FOR SMS MAIL (NOW CALLED THE DX SECURE MAIL, BUT STILL JUST AS SH!T AS BEFORE) Kyoto Close Moulton Park Northampton NN3 6FL Tel: 01604 782 882 Fax: 01604 782 888 IF YOU CAN AVOID THESE RETARDS, DO!!!
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AndyL Newbie Offline Posts: 1	Re: Secure Mail Services SMS (Special Mail Service Reply #17 - May 17^th, 2009 at 11:04am The 0800 0197847 number works fine (Sunday 17 May 2009) FYI phoneline is only available Monday to Saturday - NOT Sunday M-F 8am - 10pm Sat 8 - 8 Good luck
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andyr21

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Re: Secure Mail Services SMS (Special Mail Service
Reply #18 - Jun 25^th, 2009 at 3:39pm

I was given the number 0871 389 1000 by the passport office and found 0800 019 7847 on here. I rang it Tuesday morning and got straight through to a very helpful man, who quickly told me my new passport would be delivered the next day. It arrived at 14.30. As an aside be very careful with your passport photos mine was passed by the PO and rejected by the passport office, I should have removed my glasses. The 0800 number was on the back of their envelope.

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Johnny Debt

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Re: Secure Mail Services SMS (Special Mail Service
Reply #19 - Oct 16^th, 2009 at 8:31am

I received a letter today from Secure Mail Services Limited
PO Box 390
Northampton
NN3 6YG
Tel 0844 277 3311
DX500000 Northampton 30
eMail info@thedx.co.uk
Web Address www.thedx.co.uk/delivery
Registered Office
DX House
Ridgeway
Iver
Bucks
SL0 9JQ
Reg No: 4072377

I am not sure, but I think that they may also be a debt tracing company??

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« Last Edit: Oct 16^th, 2009 at 8:33am by Johnny Debt »

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sherbert

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Re: Secure Mail Services SMS (Special Mail Service
Reply #20 - Oct 16^th, 2009 at 8:36am

Johnny Debt wrote on Oct 16^th, 2009 at 8:31am:

I received a letter today from Secure Mail Services Limited
PO Box 390
Northampton
NN3 6YG
Tel 0844 277 3311
DX500000 Northampton 30
eMail info@thedx.co.uk
Web Address www.thedx.co.uk/delivery
Registered Office
DX House
Ridgeway
Iver
Bucks
SL0 9JQ
Reg No: 4072377

I am not sure, but I think that they may also be a debt tracing company??

See here

http://www.psc.gov.uk/licensed-postal-operators/secure-mail-services-limited.htm...

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Swissmaxie Newbie Offline Posts: 1	Re: Secure Mail Services SMS (Special Mail Service Reply #21 - Feb 27^th, 2010 at 9:58am John Coghlan Chief Executive Officer and Director, DX Group Ltd. DX House Iver, Buckinghamshire SL0 9JQ United Kingdom Phone: 44 1753 630 630 Fax: 44 1753 631 631
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Magic_Lemur Newbie Offline Posts: 1	Re: Secure Mail Services SMS (Special Mail Service Reply #22 - Nov 19^th, 2010 at 11:37pm Fax number is 0844 770 1524 Fax: 01604 782 888 just comes up Invalid number... Phone number: 01604 782 882 is still good though
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Dave

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Re: DX Group (DX Secure/DX Mail/DX Courier etc)
Reply #23 - Nov 20^th, 2010 at 5:47pm

Magic_Lemur wrote on Nov 19^th, 2010 at 11:37pm:

Fax number is 0844 770 1524

Fax: 01604 782 888 just comes up Invalid number...

Phone number: 01604 782 882 is still good though

Hello and welcome to SAYNOTO0870.COM.

Following your posting, I've amended the entries for this company. Secure Mail Services (formerly SMS/Special Mail Services) of Northampton has since been aquired by DX and as such, is now DX Secure.

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« Last Edit: Nov 20^th, 2010 at 5:51pm by Dave »

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gppixelworks

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Delivered Exactly ('DX')
Reply #24 - Sep 29^th, 2012 at 9:21am

Was unable to enter these new number with the site's web form so am posting the information here.

Company: Delivered Exactly ('DX')
Website: http://www.thedx.co.uk/
Type: Private postal/courier
Misc: Handles delivery for the Identity & Passport Service (IPS) at the Home Office.

Note: This company actively keeps their geographical numbers from the public. While talking with 'customer service' at DX, I requested information to file a complaint with the company. They provided an 0845 number. I requested a geographical number. Was told none were available. Instead of providing me with a geographical number, the complaint department rang me back. Additionally they block their geographical numbers, thus caller ID only displays number 'Withheld.'

0845 600 3613 (Complaints line)

01604 496 798 (Northampton, Head Office)

01753 657 350 (Slough office)

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bigjohn

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Re: Delivered Exactly ('DX')
Reply #25 - Sep 29^th, 2012 at 9:43am

I cant see how they actively dont give alternatives.

When they give alternatives to there 0844 numbers here

http://www.thedx.co.uk/contactus/

and a e-mail alternative to the 0845 number here

http://www.thedx.co.uk/customerservice/complaints-procedure/

If you call 01604 496 798 and press star * it goes to the same announcement as the 0845 number. Wink

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« Last Edit: Sep 29^th, 2012 at 9:57am by bigjohn »

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Dave

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Re: DX Group (DX Secure/DX Mail/DX Courier etc)
Reply #26 - Sep 29^th, 2012 at 2:44pm

gppixelworks wrote on Sep 29^th, 2012 at 9:21am:

Was unable to enter these new number with the site's web form so am posting the information here.

Company: Delivered Exactly ('DX')
Website: http://www.thedx.co.uk/
Type: Private postal/courier
Misc: Handles delivery for the Identity & Passport Service (IPS) at the Home Office.

Note: This company actively keeps their geographical numbers from the public. While talking with 'customer service' at DX, I requested information to file a complaint with the company. They provided an 0845 number. I requested a geographical number. Was told none were available. Instead of providing me with a geographical number, the complaint department rang me back. Additionally they block their geographical numbers, thus caller ID only displays number 'Withheld.'

0845 600 3613 (Complaints line)

01604 496 798 (Northampton, Head Office)

01753 657 350 (Slough office)

Hello, welcome to SayNoTo0870.com and thanks for posting about this. I have joined your posting to the existing thread for DX Group.

There were some entries for DX Group already listed and I've taken this opportunity to tidy them up.

DX Secure Mail, operated from the Northampton office, has had a number of names over the years including Special Mail Services (SMS) and Secure Mail Services (SMS). It was bought by DX Group and became DX Secure.

DX's other services (those other than DX Secure) operate from the Iver office. Earlier this year DX Group aquired Nightfreight.

The address given for complaints is the Iver one, along with the 0845 600 3613 phone number:

Head of Customer Concerns,
DX Customer Concerns
1 The Ridgeway
Iver
Buckinghamshire
SL0 9JQ

For this reason, I have made the alternative 01753 630630 which is the main switchboard. The entry says that the caller will have to ask to be put through to complaints.

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makkauk

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Re: DX Group (DX Secure/DX Mail/DX Courier etc)
Reply #27 - May 20^th, 2014 at 3:05pm

Hi all,

I have tried to numbers below. The (Slough office)bottom one has a recorded message to call another 0844 number. The HO number just puts you on hold no matter which options you try. I was on hold for 29 minutes in total and never spoke to anyone.

My issue was that the tracking number on the card was scored out and another one written in it's place. The website said that my tracking number and postcode didn't match(!). Hence the reason for my call.

Anyone else suffer from this?

Expected some important items from Ebay. VERY FRUSTRATED!! Cry

Company: Delivered Exactly ('DX')
Website: thedx
Type: Private postal/courier
Misc: Handles delivery for the Identity & Passport Service (IPS) at the Home Office.

Note: This company actively keeps their geographical numbers from the public. While talking with 'customer service' at DX, I requested information to file a complaint with the company. They provided an 0845 number. I requested a geographical number. Was told none were available. Instead of providing me with a geographical number, the complaint department rang me back. Additionally they block their geographical numbers, thus caller ID only displays number 'Withheld.'

0845 600 3613 (Complaints line)

01604 496 798 (Northampton, Head Office)

01753 657 350 (Slough office)

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CJT-80

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Re: DX Group (DX Secure/DX Mail/DX Courier etc)
Reply #28 - May 20^th, 2014 at 3:48pm

hi there makkauk,

just wanted to find out exactly what's happened here so I can get the database updated.

Have you tried the listed alternative for: 0845 600 3613? It shows two numbers: 01604 782806 & 0800 0197847. Do either work and if they don't what message do you get?

You advise that the Slough number - 01753 657 350 has a recorded message asking you to call an alternative number? I will check this out and if it's not a viable alternative I will remove it.

Please can you let me know about the other two numbers?

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Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: DX Group (DX Secure/DX Mail/DX Courier etc) Reply #29 - Jun 1^st, 2014 at 12:44am I've replaced 01753 657 350 with "unknown" as it answers with a redirection message to 0844 371 3335.
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