SAYNOTO0870.COM - i did the right thing and abolished my 0871!

Tanllan Supreme Member Offline Posts: 797 Gender:	Re: i did the right thing and abolished my 0871! Reply #15 - Dec 20^th, 2005 at 10:38pm Hi ink4-u What excellent news. Well done. Merry Christmas and Happy (and, I hope, prosperous) New Year. Now that you have suffered something of a baptism by fire you can see why it attracts so much passion, particularly when you have not always enjoyed objective and helpful advice.
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ink4-u Newbie Offline Posts: 11	Re: i did the right thing and abolished my 0871! Reply #16 - Dec 20^th, 2005 at 10:42pm well i removed the 0871 because i dont like calling them myself so why should others, now i understand more about 0845 numbers that will be taken care of as well.
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NonGeographicalMan

Ex Member

Re: i did the right thing and abolished my 0871!
Reply #17 - Dec 20^th, 2005 at 10:45pm

ink4-u wrote on Dec 20^th, 2005 at 10:33pm:

im not ignoring you, but i use other forums and normally it sends me an e-mail when i have a reply who is **redtreble or tripleeight** i am an ok business man please dont judge on a telephone number alone i dont think that is a good way to judge people. i understand what you are saying now but the person that gave me the 0845 told me it was a good move i now understand why they did this so on the 1st of January 06 we will have a normal geographical number. I see all your points but just thought they were local rate thanks for all your input it is good to hear constructive criticism

Ink4U thank you for giving us this good news and for seeing the light so to speak Wink

I am sorry to hear that you are after all just another victim of the ruthless sharks who peddle these numbers to unsuspecting businesses although there again it does seem disappointing that so few people in the uk seem to be aware of what their phone calls are costing them.

RedTreble/TripleEight is a gentleman who works for one of the large call centre companies and who has been playing forum chess with us by constantly suggesting why his call centre clients are performing a marvellous service by charging us extra for what used to be just normal priced phone calls. He then made a big deal out of the fact that the site was called SayNoTo0870 so implied we weren't against 0845. Apologies for suggesting this might be you.

I hope the information I provided on some of your competitor phone numbers was useful. Ink Cartidge replacements is a highly competitive game (unlike say Sky Tv subs) so you can't really afford to use a number that puts people off. You could get an 0800 number at 2p per minute cost to you for a call but then again 0800 numbers are actually more expensive than a regular 01 landline number for anyone calling you on a mobile so I suspect its not necessary, especially as it ups your costs.

If we have educated someone like you who had wrongly been persuaded to use 0871 and then 0845 in all innocence then it appears this site will have done some genuine good and hopefully also will have helped your business to join the good guys. I do hope that you may see an upturn in the number of people calling you and your ink cartridge sales as a result.

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NonGeographicalMan

Ex Member

Re: i did the right thing and abolished my 0871!
Reply #18 - Dec 20^th, 2005 at 10:54pm

ink4-u wrote on Dec 20^th, 2005 at 10:38pm:

maybe an 0800 in the future maybe the 1st of Jani is to long i can get it done by the end of tomorrow.

www.call08.com seem to offer the best deal on 0800 numbers with you getting 800 minutes a month of uncharged incoming calls on your 0800 number in return for a monthly fee of £4.95 (just over 0.5p per minute if you use all 800 minutes). After the 800 minutes are used up they charge 2p per minute which is still a lot cheaper than other companies like BT.

But you would still want to show your normal 01 number for anyone calling you on a mobile for whom 0800 is normally much more expensive than a normal 01/02 uk number as they are charged at a special premium rates and not free at all on mobile phones (including Orange contract phones who were the last to stop 0800 calls being free). Also if you left your 01 number also available in your adverts then some of your customer's with 01/02 all calls packages might call you on the 01 number instead of the 0800 number so as not to further needlessly increase your costs.

I hope this info is of some assistance.

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trevord

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Posts: 248
West Sussex, UK
Gender: male

Re: i did the right thing and abolished my 0871!
Reply #19 - Dec 21^st, 2005 at 12:15am

I'm pleased to see that this is now redundant, but, for the record, earlier this evening I sent the following message to ink4-u.co.uk via their web-site (was going to post this earlier, but had to wait for a password to come thru after registering):

<<
Sirs
I note that you refer to your new 0845 number as costing "the price of a local call".
May I draw your attention to the following:
1. Advertising Standards Authority states you "should not describe calls to [0845] as ‘local’ " - see http://www.cap.org.uk/cap/advice_online/ad_alerts/Advertising+0845+and+087+numbe....
2. Committee of Advertising Practice states you "should not describe 084 ... numbers as ‘local’ " - see http://www.cap.org.uk/cap/news_events/news/2005/Hanging+on+the+telephone+on+and+....
and http://www.cap.org.uk/ASA_2004_Rebuild/Templates/news_article.aspx?NRMODE=Publis...
In most cases, any call to an 0845 number will cost substantially more than the cost of a local or national call (see the references above).
May I suggest that you revise the wording on your site in accordance with recommended practice.
>>

Anyway, glad to see that Jay now understands about 0845 as well.

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longusername

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Re: i did the right thing and abolished my 0871!
Reply #20 - Dec 21^st, 2005 at 1:13am

Three cheers for ink4-u Smiley

You're a hero. Smiley

It just goes to show how much of this stuff is driven by willful misinformation. My hunch is it all goes back to BT and the recalcitrant way they've held on to local call revenue and the peculiar piecemeal way they've accepted change slowly but surely over the years.

Certainly, for a business that wants to oblige its customers the simply inclusion of a geographic number along with whatever other weird and wonderful numbers they want to employ is all this contributor to saynoto0870.com would ask. That way I get to choose.

The use of 0800 freefone numbers is part of business culture in the states. It is thought to increase customer calls and hence sales. The attitutude in general towards consumers in this country seems to me at least to be quite different.

It would be really great if all businesses would be as kind as ink4-u, and, at least if they don't want to give us convenient 0800 numbers, give the general public a choice between a non-geographic number, with all its supposed benefits of more efficient customer service through call distribution, and a geographic one, even if it does mean, in some cases, putting up with some busy signals from time to time.

If consumer choice is such a big thing, let's have the choice when it really matters! Kiss

And remember, never attribute to malice, what can be adequately explained by...misinformation. Wink

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NonGeographicalMan

Ex Member

Re: i did the right thing and abolished my 0871!
Reply #21 - Dec 21^st, 2005 at 8:45am

longusername wrote on Dec 21^st, 2005 at 1:13am:

And remember, never attribute to malice, what can be adequately explained by...misinformation. Wink

If you read CarPhoneWareHouse and Vodafone's Responses to Ofcom's NTS Way Forward I think you will soon conclude that malice towards the consumer is their primary motivation.

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jrawle

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Didcot, Oxfordshire
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Re: i did the right thing and abolished my 0871!
Reply #22 - Dec 21^st, 2005 at 11:07am

ink4-u wrote on Dec 20^th, 2005 at 10:33pm:

i understand what you are saying now but the person that gave me the 0845 told me it was a good move i now understand why they did this so on the 1st of January 06 we will have a normal geographical number. I see all your points but just thought they were local rate thanks for all your input it is good to hear constructive criticism

It's nice to hear someone who is genuinely concerned about their customers! This just goes to show that many companies using non-geographical numbers have probably been tricked into using them by the companies providing the numbers who are the ones making most of the profit out of it.

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NonGeographicalMan

Ex Member

Re: i did the right thing and abolished my 0871!
Reply #23 - Dec 21^st, 2005 at 11:24am

jrawle wrote on Dec 21^st, 2005 at 11:07am:

It's nice to hear someone who is genuinely concerned about their customers! This just goes to show that many companies using non-geographical numbers have probably been tricked into using them by the companies providing the numbers who are the ones making most of the profit out of it.

In my experience practically all the companies who use 0845 numbers have been tricked into using them under the pretext of it "being only local rate". Also they were told they could not have the call stats and call redirection facilities they needed without using an NTS number for large call centres (not true of course as these are also available on 0800 bit cost the company more money)

This is less true for 0844, 0870 and 0871 number voice call centre users all of whom must know there is a revenue share involved.

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Alternative

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Posts: 67

Re: i did the right thing and abolished my 0871!
Reply #24 - Dec 21^st, 2005 at 4:16pm

No, an 0800 number is not necessary - you will get ripped off on the call subsidies and introduce yet another profit element for another 'middle man'. Also, most people don't know that unbelievably, most mobile phone companies charge for calls to 0800 numbers and that they are precluded from most 'free minues' packages. Calling an 0800 number from a mobile can also cost a lot more than calling a conventional geographical number from the same mobile and you will pay a subsidy on receiving the call as well.

Just stick to a conventional geographical telephone number beginning 01 or 02 and it will cost you nothing to receive calls and either nothing or very little for customers to dial into you. That's all we ask.

Regards

Alternative (to NGN's !)

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« Last Edit: Dec 21^st, 2005 at 4:41pm by Alternative »

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ink4-u

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Re: i did the right thing and abolished my 0871!
Reply #25 - Dec 21^st, 2005 at 5:32pm

i can confirm ink4-u.co.uk now has nothing to do with 0871 and 0845 we have a brand new geographical number. We feel better now but our marketing material doesnt. There is no way we could have an 0800 at the moment because we are a new business only been going 2 months. Sales are very very low we still have a great big bill to pay and a supplier problem at the moment, the site is on a major update right now! Which adds up so im in a rather horrid mood today, but thanks for all your help anyway.

ink4-u.co.uk = 020 7871 5344

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Heinz

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Essex

Re: i did the right thing and abolished my 0871!
Reply #26 - Dec 21^st, 2005 at 5:44pm

ink4-u wrote on Dec 21^st, 2005 at 5:32pm:

i can confirm ink4-u.co.uk now has nothing to do with 0871 and 0845 we have a brand new geographical number. We feel better now but our marketing material doesnt. There is no way we could have an 0800 at the moment because we are a new business only been going 2 months. Sales are very very low we still have a great big bill to pay and a supplier problem at the moment, the site is on a major update right now! Which adds up so im in a rather horrid mood today, but thanks for all your help anyway.

ink4-u.co.uk = 020 7871 5344

And don't forget to sign up for http://www.call1899.co.uk/ on your business line(s) as well - make your weekday outgoing calls to UK 01/02 numbers for 3p connection and 0p/minute (like we do).

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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015

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ink4-u Newbie Offline Posts: 11	Re: i did the right thing and abolished my 0871! Reply #27 - Dec 21^st, 2005 at 5:46pm thanks but all my outgoing is free
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Heinz Supreme Member Offline Posts: 1,362 Essex	Re: i did the right thing and abolished my 0871! Reply #28 - Dec 21^st, 2005 at 5:49pm ink4-u wrote on Dec 21^st, 2005 at 5:46pm: thanks but all my outgoing is free VOIP?
Back to top	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015 IP Logged

Tanllan Supreme Member Offline Posts: 797 Gender:	Re: i did the right thing and abolished my 0871! Reply #29 - Dec 21^st, 2005 at 7:01pm Free? Wow, please tell me more . Or prepaid?
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