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SAYNOTO0870.COM › Main Forum › Call Providers › damn 18866

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damn 18866 (Read 19,004 times)

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Posts: 15

Re: darn 18866
Reply #15 - Jan 5^th, 2006 at 12:47pm

I just discovered the increase to a 4p connection charge with 18866 when I received a bill today. As usual, I've had no other notification.

Oh well, I thought, it's been a good year with cheap calls from 18866, but the time has come to cancel and move on.

A little research showed that 1899 was now the best place to go for, so I applied.

BUT: Guess what - they refused my registration request with the following message:
"Unfortunately your 1899 internet registration has failed. Due to lack of capacity it is currently not possible to register. Please wait at least 6 weeks before attempting to register again. Our apologies for the inconvenience.
Kind regards,
1899 Customer Services "

It seems that many people are trying to switch. A less generous interpretation would be that, since
1899 and 18866 are run by the same company (according to something I saw on this site) they have decided to stop people switching.

Oh well - back to the drawing board. Brendan.

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derrick Supreme Member Offline Posts: 1,124	Re: damn 18866 Reply #16 - Jan 5^th, 2006 at 2:27pm Try registering with a mobile number, then go back and add your landline, I believe this is a common problem and this route usually sorts it.
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BB Newbie Offline Posts: 15	Re: damn 18866 Reply #17 - Jan 12^th, 2006 at 12:31am Yes - registering a mobile worked - thanks Derrick. I wonder how long we have until 1899 raises charges as well? Brendan.
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Smasher

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Posts: 346
UK

Re: damn 18866
Reply #18 - Feb 1^st, 2006 at 10:28am

Received my 18866 bill today, despite the fact I've been using 1899 since before Christmas.

Furthermore, it says that the connection fee is now 3p Shocked

but the website still says 4p Roll Eyes

Quote:

Dear Customer,

Please find attached your 18866 invoice and call specification.

This invoice will automatically be debited on or immediately after 09-02-2006.
Collections will be shown on your statement as Connect Telecom UK xxxxxxxxx.

Total (excl. VAT)
VAT (17.5%)
Grand Total (incl. VAT)

As you can see you have saved a great deal on your telephone costs again, enough reason to dial 18866 before every call you make.

Please note that 18866 calls are subject to a 3p connection fee. A 5 minute call to a destination charged at 1p per minute will therefore cost 3p connection + 5p call charges = 8p. Our up to date low tariffs can be viewed on our website www.call18866.co.uk.

Kind regards,

Darren Thomas
Customer Services
www.call18866.co.uk

I guess they just didn't put the correct company, i.e. 1899, on the email?

« Last Edit: Feb 1^st, 2006 at 10:29am by Smasher »

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sirp2000 Newbie Offline Posts: 33 Sussex Gender:	Re: damn 18866 Reply #19 - Feb 1^st, 2006 at 1:12pm They have just "forgotten" to change the text on the email from 3p to 4p. Check the itemisation and I'll bet you find you've been charged 4p a call.
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Smasher Senior Member Offline Posts: 346 UK	Re: damn 18866 Reply #20 - Feb 1^st, 2006 at 9:13pm sirp2000 wrote on Feb 1^st, 2006 at 1:12pm: They have just "forgotten" to change the text on the email from 3p to 4p. Check the itemisation and I'll bet you find you've been charged 4p a call. Yep you're right. Should have noticed this myself but had very little time for the last few months due to projects, presentations etc.
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