Shiggaddi
Senior Member
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Posts: 411
Saltash, Cornwall
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I meant it's easy to route the call with BT, who charge less than most indirect access providers, and cannot charge more than the 0870 going rate (which is certainly not the going rate for normal calls)
And yes, I do know that Finarea, and a few others do charge less than BT, but for a Mr or Mrs Average (not astute moneysavers like we have on this site) they wouldn't sign up to the likes of Finarea or 3U in the first place, but might have been able to be persuaded to go via somewhere like Talk Talk, or Homecall from a salesman or from a friend who tells them they can call them free if they become a customer as well, but many would have stuck with BT.
Now these kind of people may then have enough sense to route their 0870 calls through BT, but of course in the case of NGN, myself and others on the site, we would do our best to avoid using the 0870 number in the first place.
I certainly didn't mean to refer to 0870 as a going rate or anything like that!!
As for 3U, I agree they do seem totally useless. I'm just curious to discover their sense of logic in all this. Someone at director level in Germany, is being paid a vast amount of money to make these kinds of decisions about customer service, payment methods, call rates etc, and it doesn't take a genius to know that they've messed up big time!! People and companies don't always get things right, but surely 3U should be learning from their mistakes, instead of making even more bad decisions!!
Or perhaps they are a large successful company in Germany, and other countries and their operations in the UK are so small that it doesn't make a big enough dent in company profits to worry them, and the incompetent director who is accountable just blags his way out of it by saying the losses are down to the cost of setting up, but things are going to improve soon.
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