"Thanks for this. I've added the 0800 number to the top entry. I've also put the 0151s into the Other Information field of the entry with the head office switchboard."

Thank you for your prompt action & the welcome Dave. These numbers hould save people a lot of time.

"BTW, will they deal with calls about redelivery (and any other type of enquiry) on the switchboard number, 0151 290 8500?"

Not at the tiem I called. I only called it once, but I was going round in circles with the receptionist (as she called herself). She refused to put me through to anyone else (I asked many times to speak to her boss) or give me any number other than the 0871 number. She had clearly been told to make sure customers chasing parcels use only the 0871 number.

"I'm not sure of the point of this name change, clearly there is always money to be thrown at exercises like this. It has previously been known as Business Express and White Arrow, so it's had its fair share of name changes."

I beleive it is because Googling hdnl brings up more negative comments on the company than positive. This proves that complaining on the net does work. Well done all those who put the effort in.

"And the name "Yodel"; I thought Parcelnet changing its name to Hermes was bad!   [/quote]"

Fully agree!

The technique I used to get the number(s) I required works with a lot of large companies. Just add or subtract 1 to a Geographic number you have for the company & listen to who answers. Do the same if you only have a geographic fax number.
I got lucky in getting the 0800 number; I got diverted to a mobile answer machine of somebody who anounced his name on the message. I then left a message using a confident tone & his first name only  (like a friend would). He then called me back from his mobile without withholding his number. Once I had this it was in his best interests to give me a suitable alternative to prevent me hassling him!

Keep up the excellent work. This site is invaluable.

trimglafix wrote on Dec 9^th, 2010 at 10:06am:

Thanks for the feedback. I've made some changes to the entries.

0800 157 7777 is now at the top with a note in bold saying "Redelivery for all areas" followed by "Arrange redelivery online at www.myhdnl.co.uk". Where possible, I assume it's easiest to use the website (I write this having not used the website - I am making assumptions over its usefulness).

These companies are all computerised now anyway, which is why they like you to speak to a central call centre rather than individual depots. Allowing consignees to book redeliveries over the internet means that they interact with the system without needing an agent to do so, as is the case when you ring.


trimglafix wrote on Dec 9^th, 2010 at 10:06am:

It seems to me like the suits think they can buy their way out with a new "brand" name. How about improving the way your company works?

I'm sure that they would say that they're getting better; whether they are or not, I don't know.

This company has had several names over the years. But you don't have to change your name to improve your image. Look at how Škoda has transformed its image over the last couple of decades!


trimglafix wrote on Dec 9^th, 2010 at 10:06am:

Please help out where you can, advising us by posting in the forum (in the Requests section) about any numbers not working (say why, eg not recognised, always busy) or those that do work and are unverified. Similarly, sometimes companies change 08 numbers or get additional ones, so please let us know so these can be added. I respond quickly to messages posted on the forum about this.

If you find new alternatives not listed, then post those as well. This site works through user input; telling us of updates, additions and numbers that need removing.

Would anybody on here be able to help me with the address for the Hayes, Middlesex branch of Yodel please?

Sh0rtS1ght wrote on Jul 3^rd, 2012 at 9:59pm:

Hello and welcome to SayNoTo0870.com.

There are two entries in the database that appear to relate to this particular depot:

• Verified:
  
  
  • Yodel       0871 244 0525             0131 333 3651             Edinburgh depot
  
   
• Unverified:
  
  
  • Home Delivery Network       0871 977 0800             0131 333 5383             Edinburgh Depot Address: HDNL Edinburgh. Unit 8A, Newbridge Industrial Estate, EH28 8LD
     
  • Yodel             0844 248 0555       0131 344 2162             For Tracking Numbers starting with JD

Please can you indicate which it is that you tried unsuccessfully and in what way you got nowhere? Was there no answer etc? This will help us to amend the listings and prevent others from going along the same road that you went along.

BTW this is the office at 23 South Gyle Crescent, not the one at Newbridge.

Just checking, there are two numbers mentioned in this thread:

0131 334 2162
0131 344 2162

Both are in the database, one verified, one unverified. Which one is correct?

trampyjoe wrote on Sep 15^th, 2012 at 7:43am:

Thanks. I have listed this.

I am trying to contact the Edinburgh depot as a they tried to deliver a parcel yesterday, but I was out. As suggested on their website I tried to track the parcel at   myyodel.co.uk.
According to the boxes they had ticked my parcel was -
       ......   Awaiting collection
and  ......   in transit
and  ......   at the delivery service centre awaiting collection  (!)
So exactly where is the parcel ?

I have tried all the numbers given for Edinburgh Newbridge but they all either say "service requested is not available" or "Not recognised". 
They would appear to be 'not contactable'.  So at a standstill.
My parcel is supposed to be delivered now on Saturday but anytime between 7am and pm, so do I have to stay in all day.
They now say on the website they can leave the parcel with a neighbour who has to sign for it, but why could they not have done that yesterday.  We all take in parcels for each other here.